Black Diamond Spas Reviews

Name: Black Diamond Spas
Address: Unit 1, Stand Park, Chesterfield
Rating: 4.93

4.9 Rating 210 Reviews

98 %

of reviewers recommend Black Diamond Spas

Company Reviews

Metrics

Info

4.9

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Black Diamond Spas:

THE UK’S LEADING INDEPENDANT SUPPLIER OF LUXURY HOT TUBS, SPAS, SWIM SPAS AND SPA ACCESSORIES

Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

Write Your review

Tell us how Black Diamond Spas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Black Diamond Spas 5 star review on 10th March 2021

Andrew Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had our Atlantis Hottub serviced by Terry from Black Diamond Spas and we could not be happier. Terry was very helpful, knowledgeable and did a fantastic job even cleaning up out hottub cover to make it look like new. Terry was held up in a traffic jam for 2 hours but kept us updated on his progress regularly. Can not fault Black Diamond Spas, great service.”

Helpful Report

Posted 2 years ago

“Purchased chatsworth rattan furniture, very. M pressed with the product and the service, would recommend, thanks guys”

Helpful Report

Posted 2 years ago

“Fantastic service and the delivery and installation was first class also!”

Helpful Report

Posted 2 years ago

“Jay and Clint installed our California spa for us they were very professional and explained everything from how it works to how to maintain our spa. The only thing I would say is to make sure the lights are working before they leave. When contacted they sent a video of what we needed to do to get them sorted.”

Helpful Report

Posted 2 years ago

“Jay & Clint arrived on time & had our hot tub installed ready to fill quickly and efficiently. Jay very kindly let me video the instructions. For price, Politeness, & customer service it’s a well deserved 5stars.”

Helpful Report

Posted 2 years ago

“The Florida is a terrific spa at a very competitive price. Friendly service from our first enquiry with all questions answered promptly and lots of useful advice for first time spa owners. Jay and Clint arrived early on the day of delivery and cheerfully set to getting the spa installed in record time. A great experience.”

Helpful Report

Posted 2 years ago

“Truly fantastic service. Jake helped us over the phone to find the correct hot tub for our holiday cottage needs. It was in stock and fitted within the week by Jay and Clint who couldn't have been more helpful - we are up and running and delighted with the hot tub - many thanks to the whole team!”

Helpful Report

Posted 2 years ago

“Had my Spa delivered by Jay and Clint, very helpful and gave really good instructions for a first time spa owner. I had to rearrange this delivery due to access issues but Jake was really helpful and customer service was great.”

Helpful Report

Posted 2 years ago

“Jay and Clint installed our Monaco Spa today, communications were excellent with the guys keeping me updated with arrival time. Installation was professional and seamless with great instruction explanation of how to operate and maintain the spa. All aspects were covered, very professional service thanks Guys. A+”

Helpful Report

Posted 2 years ago

“Jay & Clint were prompt, friendly and tidy. An hour later the tub (Madrid) was in place and set up. Instructions given, demonstrated and practiced. Only issue was existing location of our external 13 amp IP60 some 5 foot away from the tub which was problem due to the small lead provided. This should be highlighted in the pre installation documentation as we could have sorted it prior. Now having to wait until this is relocated before we can use it. Apart from this the service and communication has been first class. Can highly recommend.”

Helpful Report

Posted 2 years ago

“One call was all I needed to do, Black Diamond coardinated the delivery with the crane people, Jay and Clint set up the tub at no time, all I needed to do is to fill it up. My son Noah sums it up: "I love the jets and i realy enjoy going in the hot tub thanks so much for selling this to us. from Noah Yitzhak"”

Helpful Report

Posted 2 years ago

“We recently had the Florida hot tub delivered by Jay and Clint who were fab and very helpful - had to use their crane service which they organised for us. They went through everything with us before leaving us to enjoy the tub . We would definitely recommend black diamond spas”

Helpful Report

Posted 2 years ago

“We had our hot tub installed today by Jay and Clint. Excellent and professional installation. Operation fully explained before they left. Tub just refilled as the rain started ! Would recommend for any prospective hot tub buyers.”

Helpful Report

Posted 2 years ago

“We had our Valencia 2 Lounger hot tub delivered two weeks ago and the service was excellent from start to finish! We had to have it craned over the house which was all arranged for us meaning that all we had to do was be home on the day of delivery making it a breeze, the most stressful part was picking which hot tub we actually wanted! Jay and Clint installed it for us and were friendly and polite from start to finish and explained everything we needed to know. Would highly recommend!”

Helpful Report

Posted 2 years ago

“Just had our Monico 2 lounger Hot Tub delivered and installed by Jay & Clint, a very professional set up. The guys explained the operation and controls on the hot tub and answered any questions.👍 The entire team were very helpful with Jake always helping out and keeping us informed during the entire process. They even arranged a crane lift over the house which went like clockwork. Would recommended to anyone wanting a great hot tub, they took care of the whole process, a stress free purchase. 👍👌 Many Thanks. Kevin”

Helpful Report

Posted 2 years ago

“Just had our Colorado Hot Tub installed by Terry and Harry. Couldn’t be happier. From initial inquiry to delivery date was less than a week, and the guys turned up on time, looked at the route the hot tub would take, and it was installed in around an hour. Everything explained fully and by that evening it was cleaned, refilled and the kids were in it! Im sure like everyone else we were worried about going for a 13 amp over a 32 amp, but we are surprised at the power this tub has. If you are considering it - DEFINITELY go for it! I would HIGHLY recommend the guys at BlackDiamondSpas. They make it all so easy. Cheers.”

Helpful Report

Posted 2 years ago

“Huge thank you to Jake and the team! Great service and advice throughout. The delivery company was great and managed to manoeuvre the HiAB down our track to deliver the Swim Spa. Terry during the install was excellent. Explained everything on the Spa and chemicals etc.”

Helpful Report

Posted 2 years ago

“Excellent installation from Jay and Clint Explained operation well”

Helpful Report

Posted 2 years ago

“A big thankyou to Jake and his team for delivering our swim spa. We have had it for just over a month, and it is fabulous, wish we would have had it years ago. The company were very efficient, delivering on time, and on price, they are very competitive.”

Helpful Report

Posted 2 years ago

“Full service was carried out on my tub. Arrived on time polite and professional”

Helpful Report

Posted 2 years ago

Black Diamond Spas is rated 4.9 based on 210 reviews