Black Diamond Spas Reviews

Name: Black Diamond Spas
Address: Unit 1, Stand Park, Chesterfield
Rating: 4.93

4.9 Rating 210 Reviews

98 %

of reviewers recommend Black Diamond Spas

Company Reviews

Metrics

Info

4.9

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Black Diamond Spas:

THE UK’S LEADING INDEPENDANT SUPPLIER OF LUXURY HOT TUBS, SPAS, SWIM SPAS AND SPA ACCESSORIES

Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

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Black Diamond Spas 5 star review on 10th March 2021

Andrew Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had the Monaco 2 installed, and from our visit to the shop through to a repeatedly delayed installation due to our shed delivery we had a fantastic service by Black Diamond Spa's. Every query and request is met in a friendly professional manner with great service provided from the outset. Special mention to Jay and Clint who installed the beast of a tub into a tightly fitting shed ! They also followed up with a valuable instruction session on how to set up and maintain it. We can highly recommend this company if you are looking for good value and professionalism.”

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Posted 2 years ago

“This is everything I love about Black Diamond Hot tubs.. is when something goes wrong, and within 48 hrs, cameout and fixed it.. the Quality of the product and service couldn't recommend enough .. absolutely loving our hot tub..”

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Posted 2 years ago

“Great service. Simple to order, good advice on types and functions. Impressed by the price. Delivery on time and done without fuss. Our two guys Jay & Clint very professional, explained the functions and went through how we maintain the water quality. Clear and simple instruction - That's what we like! used a couple of times and we love it. Well done Black Diamond Spas.”

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Posted 2 years ago

“Fantastic, friendly service right from the beginning as I walked around the showroom getting in and out of various hot tubs. Always contactable and helpful with any query in between order and delivery. Jay and Clint turned up to deliver on the day as promised and talked us through all the features and how to work our new sparkly hot tub, again nothing was too much trouble. Now enjoying using it regularly and wouldn't hesitate to recommend Black Diamond Spas in Chesterfield. Thank you”

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Posted 2 years ago

“Excellent service - Jay and Clint were brilliant. They were really patient with my million questions (sorry guys!), and made it simple for me to understand. Really comprehensive and professional - would highly recommend Black Diamond Spas to anyone!”

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Posted 2 years ago

“Guys where spot on from start to finish! couldn't be more helpful from the sales team to the install team ! faultless !”

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Posted 2 years ago

“Absolutely fantastic service from the very beginning when we visited the showroom, everything was explained to us all our questions was answered, we eventually settled on the Monaco 2, delivery day came we had a phone call to tell us what time they was arriving, when jay & Clint arrived unfortunately the hot tub wouldn't fit down the side of our house but jay and Clint was very patient they looked at all other options to get the hot tub where we wanted it but in the end the only option to get the hot tub where we wanted it was to have it craned over our house which jay and clint arranged everything for us and everything was arranged for the next day, everything went smoothly jay and Clint went above and beyond to help and explained everything very clearly to us once the hot tub was set up, fantastic service guys thank you very much.”

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Posted 2 years ago

“I purchased recently the Nevada Hot Tub. From the moment I called to see what they had in stock already, which ones suited my needs, I have had the best customer experience from Jake in the shop, Jay and Clint installing the tub for me. I would highly recommend this company when purchasing a hot tub as they never pressured me and were always happy to answer questions, and I had loads .. 😆 He was patient and answered every question honestly.”

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Posted 2 years ago

“Just had the Monaco 2 installed by Jay & Clint. We had an initial issue with access but Jay & Clint were happy to wait while I sorted problem. The install went great and we were given a comprehensive demonstration on how to work and look after the hot tub. Would highly recommend Black Diamond Spa’s if you are thinking of buying a hot tub. Very professional company and easy to deal with from the onset.”

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Posted 2 years ago

“Recently purchased a hot tub. Got it out to us as soon as they could. Quick delivery and any problems we've had they've sorted no problem.”

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Posted 2 years ago

“We have just had our first service done today by Terry. We got a text the day before and he arrived on time. He spent 3 hours here and thoroughly cleaned everything. He gave us some really helpful advise and overall did a fantastic job Our hot tub now looks like new.”

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Posted 2 years ago

“We had our first yearly service on our hot tub today, really professional and efficient service from a very good pleasant engineer. This company have been a joy to deal with since day 1.”

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Posted 2 years ago

“We recently had a tub moved & serviced at a great price & hassle free. Would always recommend this company for a service or to buy a new tub Thanks guys!”

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Posted 2 years ago

“We were helped through the buying process from start to finish with Black diamond Spas. Extremely helpful over the phone, and delivered very quickly to us. Delivery by Jay and Clint was brilliant. They helped us and talked us through the maintenance process from start to finish. Hot tub was delivered with no issues and the tub was in perfect condition. Thanks for everything.”

Helpful Report

Posted 2 years ago

“Recently had the Monaco 2 installed, fantastic service by Black Diamond Spa's, professional service provided from the outset. Special mention to Jay and Clint who installed ours, we had a few issues with the access to my property but eventually got the tub into position in the end with a little help from a forklift. Once installed we given detailed instruction for pre use, filter maint, dosage etc etc. Would highly recommend if you are thinking of buying from Black Diamond Spa's”

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Posted 2 years ago

“Having my spa these past few weeks has been fantastic, the whole process was easy. The fitters were hard working and very friendly and explained how to use everything very well. Any questions I had were answerd just by ringing the office direct . The chemicals and cleaning couldn't be more simple.”

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Posted 2 years ago

“Excellent service everytime, from buying the hot tub 3 years ago to purchasing products to the annual services. Terry came to service our tub this afternoon and as always he is friendly, polite and a does a thorough job. I could not recommend these guys highly enough!”

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Posted 2 years ago

“Very happy with black diamond informed all the way through and kept us up to date with all progress. The fitter jay and Clint did a sterling job off fitting on what must have been the second hottest day ever, they worked no stop and was very informative. Big thanks to Jake and his team… very happy customer 👍”

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Posted 2 years ago

“We recently had our Spa installed by Jay and Clint and their service was excellent. They arrived on time and set up the spa perfectly. They made sure we knew exactly how to use and maintain it. They were excellent. We love our spa, its brilliant and was an excellent price. I would definitely recommend Black Diamond Spas.”

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Posted 2 years ago

“What a wonderful team and a pleasure to deal with, the customer service is fantastic. We initially choose Black Diamond because they were fairly local and very competitive. Unfortunately due to delays with our builders it took 9 months instead of 2 from ordering the hot tub until we were ready for it to be delivered, but the team at Black Diamond never pressurised us. Jay and Clint delivered and installed the tub and were very professional, friendly and informative. We would definitely recommend this organisation and all staff.”

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Posted 2 years ago

Black Diamond Spas is rated 4.9 based on 210 reviews