Black Diamond Spas Reviews

Name: Black Diamond Spas
Address: Unit 1, Stand Park, Chesterfield
Rating: 4.93

4.9 Rating 210 Reviews

98 %

of reviewers recommend Black Diamond Spas

Company Reviews

Metrics

Info

4.9

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Black Diamond Spas:

THE UK’S LEADING INDEPENDANT SUPPLIER OF LUXURY HOT TUBS, SPAS, SWIM SPAS AND SPA ACCESSORIES

Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

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Black Diamond Spas 5 star review on 10th March 2021

Andrew Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, the lads that delivered our hot tub were friendly and efficient. Thanks Jay & Clint! The price was the best by far and delivered within 5 weeks. Many thanks!”

Helpful Report

Posted 2 years ago

“We have had our hot tub for just over a year now and it has been superb. It had its first service this week and we could not be more impressed by the attention to detail afforded by Terry. Very professional from start to finish and certainly confirms that we made the right choice in buying our hot tub from Black Diamond Spas.”

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Posted 2 years ago

“they travelled to bedford to service my hot tub and were on time, gave great service too, & changed a part i had previously purchased,, were really helpful, friendly and answered all my questions. would 10000% recommend Black Diamond.. Thank You.”

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Posted 2 years ago

“Brilliant tub and advice when purchased, just had first service and again friendly, reliable and really helpful. Any questions or concerns always answered - highly recommend !”

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Posted 2 years ago

“Had my tub over a year ago and have to say Jake and James were so helpful and patient as I had so many questions before purchasing! Just had my tub serviced this week too. The Customer Service is excellent each time I’ve contacted them and the delivery / service teams are so professional and helpful too. I’d definitely recommend to anyone!”

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Posted 2 years ago

“Great price and top quality hot tub. Customer service was excellent throughout the purchase. Delivered quickly and on time, installation lads were spot on and gave a very good demonstration to how everything works and how to maintain. Wood recommend this company 👍”

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Posted 2 years ago

“Excellent service always reply to messages also just had a service on the hot tub which was very professional I’m very pleased and would highly recommend for anyone who wishes to purchase a hot tub😁👍”

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Posted 2 years ago

“Awesome hot tub great value before and after service was impeccable.highly recommend these guy's to all who show interest in purchasing a hot tub. Thanks again to jake and his team”

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Posted 2 years ago

“Ordered the Monaco 2 lounger, what a fantastic hottub! Installation guys where great and went through all the settings and chemical process etc. Would definitely recommend.”

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Posted 2 years ago

“Thanks to everyone at Black Diamond. Grant and Jay who delivered were excellent in what was a tricky install. They ran through the operation and treatment regime in detail and i couldn't fault them”

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Posted 2 years ago

“We had an Atlantis Lounger Spa delivered & installed in Aug 2021. The team who delivered it and installed it were very good and careful and explained everything clearly. The Hot Tub has been great and has been a welcome addition, we just wish we could use it more often as work commitments means that we only get to use it at weekends. Great service from all at Black Diamond Spas.”

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Posted 2 years ago

“We had our hot tub in November. We had a issue with one of the jets not working. I e-mailed Black Diamond Spas and the replied straight away. They sent somebody to me, it was fixed with in a few days. They was very prompt and always helpful.”

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Posted 2 years ago

“Delivered on day I asked for. The 2 guys wer very helpful filled the hot tub and gave us advice on cleaning.”

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Posted 2 years ago

“Right from the start the customer service in the shop was very good. We ordered the Atlantic perfection me and my husband. It ended up being ready for delivery before we were ready for it. However this was not a problem and reassurance given that they would deliver when we were ready. On delivery day we received a phonecall early in the day giving an approximate delivery time and sure enough they arrived exactly on time. The two delivery guys were helpful, friendly, respectful and above all strong. They got the tub into place even managing to go up and onto a 3 foot raised area. The installation was quick and they tidied away all the packaging, although we did have to take this to recycling center ourselves. They gave us full instructions on how to use the controls and, filter system and how to use the chemicals. It was not long before our tub was up and running. We have now had our tub for 3 weeks and we couldn't be happier with it. I would definitely recommend black diamond spars especially the delivery guys, they were amazing.”

Helpful Report

Posted 3 years ago

“Had my spa delivered by Terry and Jordan today. From order placement Jake and his team have been very helpful, keeping me informed on manufacturing through to delivery. The guys delivering and installing were very efficient and knowledgeable, set up the hot tub with ease and explained very clearly and in detail how to operate and maintain. Excellent service all round, fantastic job guys so thank you!”

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Posted 3 years ago

“The drivers were lovely, very helpful and made the process extremely easy”

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Posted 3 years ago

“Today Grant & Jay delivered and installed my new tub, the weather was horrendous but they worked through it and were very helpful. The product is excellent and we are looking forward to trying it out. Grant & Jay were informative and helpful throughout the morning and I am confident that the hot tub will perform amazingly when fired up. Staff at the office have been helpful with the order under very difficult circumstances with the current supply chain issues, but we now have a superb hot tub at a great price and look forward to years of fun.”

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Posted 3 years ago

“Very happy with the service received. Very helpful staff when researching which model was right for us. Delivery and installation was brilliant. Grant and Brad explained everything very clearly about filling, emptying and chemicals act. Would highly recommend.”

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Posted 3 years ago

“We had the destiny spa hot tub delivered on Friday by Grant & Brad who aided the crane and made sure it all ran smoothly. They made sure we were 100% happy with the positioning etc before they left too. The hot tub is perfect, great price for the quality. We couldn’t be happier. Thanks black diamond”

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Posted 3 years ago

“We’ve had our hot tub for 3 weeks now . Absolutely fantastic from ordering to being delivered. We have been kept updated along the way prior to delivery . Jake has been brilliant . Really great value for what you get . Delivery was first rate by the 2 guys that brought it . And they talked us through it all. Didn’t feel rushed at all . Happy to answer lots of questions from me ! The hot tub itself is fabulous . Love it . Would highly recommend Black Diamond Spa’s . Enjoy”

Helpful Report

Posted 3 years ago

Black Diamond Spas is rated 4.9 based on 210 reviews