Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,413 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

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“Simple layout. Very user friendly Website.”

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“The web site made it very easy for me to make my purchase”

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“Good product selection and low prices, with quick free delivery.”

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“Easy to find what I wanted and it arrived the following day. What's not to like?”

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“It was easy enough to place an order and I had an email the following day to say it was being processed, however I then had an email to say there was a delay in delivery and did I still want to proceed with my order or want a refund. I replied saying I wanted to proceed but the following day I received an email saying their server was down, sent another replica email but heard nothing since so no idea whether I will get my order. Very frustrated and not sure if I would use the company again if it doesn’t arrive in the next few days. Really wanted the product as my dog has a sore paw that isn’t healing, ugh!!.”

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“Was best price for the product I wanted and free delivery . Emailed updates so I can track the delivery. Couldn’t ask for more. ⭐️☺️”

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“The layer pellets I ordered were delivered quickly and in perfect condition.”

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“Excellent service ,greatbproduct”

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“Love this competitively priced website Easy to navigate. Wide range of products”

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“Easy to navigate site made purchase simple”

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“very easy, thanks will use you again”

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“Very easy and straight forward found what I was looking for Very quickly added a picture of the prescription paid by PayPal and my order came 4 days later but sat sun don't count so you could say 2 working days later excellent service Very easy to use will be using them for my dogs medication form now on half the price of what it would have cost at my vets Thanks very much DARREN WILLIAMS”

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“Do not purchase from here ! I placed a order beginning on June and have not received it, I have sent several online request for a refund and have phoned the customer services but the answer machine kicks in straightaway saying the office is closed even though I am phoning in the stated opening times !”

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“Great website, easy to navigate and great prices.”

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“I havent yet received my goods yet I had a notification to say that it had been delivered”

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“VERY PLEASED WITH YOUR COMPANY AND THE EXCELLENT DELIVERY SERVICE. TOP MARKS. ARTHUR.”

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“Easy to order, excellent price by comparison only criticism is packaging for delivery. Item send it original dispensing box with no extra packaging so not secure”

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“Very good service and delivery time ...used several times . Highly recommend”

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“First order--speed of processing despatch and delivery is amazing. Great communication emails --This was an excellent experience.”

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“Very straight forward easy service defo returning”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,413 reviews