Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,411 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery plus good communication & good value for money would highly recommend to buy from especially with everything going up in price & my pets are worth every penny I spend on them but I always look for good deals”

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“Fast delivery”

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“Never had any issues with ordering process, dispatch or delivery. Excellent email communication on each step. Dispatched same day, tracking received from amazon delivery and arrival always on time from them. Product on regular monthly order: Acid Ease for Equine use. The product is also great for easing stomach acids for preventing stomach ulcers in horses.”

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“Very easy to order, good price and delivered promptly”

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“Good communication and excellent service”

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“Great site with quality products at fab prices . Always fast delivery 😁”

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“I placed an order before the 4 pm deadline and paid extra for next day delivery only for it to be dispatched that same day it was supposed to be delivered , however after receiving a delivery confirmation that it had been handed to a neighbour as I was at work no card has been left. No email notification to tell me which house number even at this very moment i’m still none the wiser where my package is., I replied to an email who asked me to knock on the neighbours doors theres around 50 houses on each side of the road it’s a needle in a haystack job , £70 is a lot of money to lose and I desperately need this package for my cats illness i’m only writing this poor review with you because my email is being unanswered after a request for a refund or another package when I’m next available at home, next step will be a phone call and potentially trading standard's if necessary I’m now finding myself £70 down with no package and my cat is unable to have his special Veterinary food he desperately needs”

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“Very easy to order and super quick delivery. Thank you”

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“The box came very damaged and tatty. Its not the end of the world but a seller should make you aware”

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“I ordered, on June 6th Crystal Management wet food for my cat who has Struvite crystals. what I was sent was Allergan Management. Communication is shocking. Returning was a joke because you KNEW as soon as you did NO ONE would look at the for you fill out because it asks if you want a refund OR a replacement. I asked for a replacement with the correct food. After chasing this up with them, seeing they had received the unopened food back, I get a confirmation they will REFUND me. In the meantime I had to go to my expensive vet and pay £45 for the same food they are selling for £29. The hassle isn't worth the savings.”

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“Very good value and efficient processing of order. Our cat Elsa is a long haired Norwegian, so regular hairball medication is vital to her!”

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“Ordered a scruffs bed, was a good price and got delivered fairly quickly”

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“Late on dispatch, and didn’t send via Royal Mail 24 after I paid for it. Companies like this that make me buy stuff off Amazon. Useless.”

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“Website said the product was in stock so placed an order, when rang to chase order was told it was out of stock. Getting through on the phone not easy. Someone was meant to call me back, never happened”

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“The purchase was fine and the staff very helpful as I made an initial error in the order but this was corrected promptly. There was a slight delay in communication during the sale but it has arrived as advised and all is good. They also did not charge me the extra cost for the change of product which was very kind of them so I will be using them again for future purchases of Frontline Plus .”

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“Customer support is excellent.”

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“The website was so simple to use - I didn’t even make a mistake 👍🤣. I love the contact messages keeping me informed of what was happening. 100% will use this company again.”

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“It was easy to order and arrived very quickly. Thank you”

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“Very satisfied”

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“Brilliant service and response”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,411 reviews