Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,411 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I've ordered with Direct4pet and I wasn't disappointed. Great quality items with good fast delivery I will definitely use them again. Thank you 🙏”

Helpful Report

“Very good service,my parcel was delivered promptly and the information on it was accurate perfect transaction will use again and would suggest one of the cheapest around try them and see for yourself”

Helpful Report

“Very easy to order. Arrived quickly, free postage. Was much cheaper than buying through local vet. Will definitely order again”

Helpful Report

“Easy to use website, good prices and quick despatch.”

Helpful Report

“Quicker than expected, definitely order again”

Helpful Report

“Rather problematic initially. Confusion as I downloaded 2 prescriptions on one pdf file. It was resolved very quickly once I replied to an email. So very good customer care.”

Helpful Report

“By far the best price I could find for the cat kibble I bought for which I'd happily give 5 stars but seven days after purchase it still hadn't been shipped so the 5 stars goes to 3. It seemed to take me to email direct4pets for the shipping to happen.”

Helpful Report

“Excellent service. Ordered prescription only medication which is half the price the vet charges. Easy to submit copy of prescription and meds dispatched the same day.”

Helpful Report

“We have a repeat order. The ordering page automatically filled the boxes. Very easy.”

Helpful Report

“Great site easy to navigate . Fab prices and quick delivery”

Helpful Report

“Easy to use ordering system. Fast delivery. Excellent service, as I was kept informed about my order every step of the way. Great product which arrived in excellent condition. I will definitely use your company again and recommend you to others. Thank you.”

Helpful Report

“no problems whatsoever. painless experience.”

Helpful Report

“Easy order, quick delivery”

Helpful Report

“Easy website to navigate, prompt delivery, competitive price.”

Helpful Report

“Really easy to use website and customer service team are lovely”

Helpful Report

“Very easy, I did misread an email and was late answering it, but that proved to be no problem.”

Helpful Report

“Straightforward and easy to upload prescription. Good delivery time.”

Helpful Report

“The courier did not chap the door, if fact they didn't even come in the gate. I don't know how long it was there before I got notification that my parcel was delivered. If I hadn't looked outside I wouldn't have my parcel. When I looked at the proof of delivery picture there was no distinguishing marks to proof that it was my gate. That gate could belong to any house. I would have given you 5 stars but took 2 off for the unsatisfied delivery service. I expect my parcel to be delivered to my door not outside my gate about ten feet from my door. Someone could have picked it up before I opened my door to get it.”

Helpful Report

“Very easy website purchase from Direct4Pet: easy to navigate, clear description of product and a good price for the item I ordered. Dispatch was prompt and I was kept informed of the postage progress. Will definitely use again. And my cat agrees.”

Helpful Report

“Great service, ordered Monday and arrived Thursday. I couldn't ask for a more speedy delivery!⁹”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,411 reviews