Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,412 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery”

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“1st time user of this site, very easy and quick to use.”

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“Ordering process fine but they use Evri for delivery who are cheap and atrocious. They lost my parcel and I had to contact seller directly who have resent the order for the renal cat food I needed quickly (still waiting over two weeks later). It was marked as next day delivery but Evri don't even tell you they've lost it, they just say it's delayed. You have to do all the leg work yourself to see what the delay is. Please use a more reliable delivery service such as Royal Mail!!!! Or give us the option of who delivers it even if it cost a little more for delivery? I am reluctant to order from them again because if this experience.”

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“Website so easy to use and cannot believe it was free postage for the little amount I spent, will definitely recommend to all family and friends”

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“The original jewel trimmer came without the replacement blades. They apologised and sent them...can't ask for more.... mistakes happen and they rectified it straight away. No complaints.”

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“They always have the product, free postage, perfect!”

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“Easy to use website, uploaded my prescription no drama and delivery was quick”

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“Ordered 2 items, 1 item was missing on delivery but after a very quick phone call with an apologetic and helpful operator, a replacement item was sent out and received the next day (on a weekend, no less!) Very impressed, 5* service, will be a repeat customer.”

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“Super speedy delivery even with postal problems.Good value Many thanks.”

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“My only surprise was I expected more than just one dose which was delivered.”

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“Very easy to use the website. I wasn’t sure how to download the prescription but took a photo of it, snipped it, downloaded it to word and then attached it and that was acceptable. I was kept up to date with my order and it was delivered in good time. My prescription drug for my cat was much cheaper on Direct4Pet. Thank you for a very good service.”

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“Very pleased. Ordered and delivered within a few days. The kong bone is bigger than expected, and a lot cheaper than other well known pet suppliers. Perfect, tough and durable. Will definitely shop again”

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“Excellent speedy service and delivery at a competitive price .”

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“Very easy website to purchase the pet bed. Pleased with item delivered within a couple of days.”

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“Very easy to order and arrived very quickly”

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“Very easy to order hassle free no problems very easy will use again”

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“Easy to use website and quick delivery. Can't be bad can it?”

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“Excellent and obliging service with rapid delivery. Very impressive.”

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“Excellent service. Had a problem which was dealt with straight away by a very friendly polite lady. Updates on order and delivery very quick turnaround. Cannot fault”

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“very easy to order but delivery BAD. Did not ring bell - I was in!”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,412 reviews