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Direct 4 Pet (Black Cat Medicines Limited) Reviews

4.9 Rating 9,463 Reviews
98 %
of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)
4.9
Based on 9,463 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Direct 4 Pet  (Black Cat Medicines Limited) Reviews

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

Write Your review

Anonymous
Anonymous  // 01/01/2019
Easy to purchase but then a complete shambles. Website says orders with express delivery shipped (which I paid for) shipped next business day or they will be in touch. I hadn't heard anything in 48 hours, so chased. They then admit they couldn't ship the order (no idea why, items showed as in-stock), so refunded the express delivery charge. Order tracking from Hermes (argh!) says they are awaiting the parcel, so no idea when it will get here. Will never use again.
Helpful Report
Always easy to place and pay for an order on any website, As it’s sales, and that sales are is money getting. Delivery is a different thing altogether. Placed an order on Wednesday last week and still waiting. In this day and age. Anything over 48 hrs delivery in the same country is unacceptable.
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The purchase was easy. Unfortunately the delivery time scale was not true. 2 to 4 days the website promised. My order arrived a week later. Extremely unhappy and with the product too!
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Excellent service and super fast delivery. Will definitely be using again.
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Excellent service.derailz re products also good. Delivery on time will buy again.
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Easy order but I had to reset my password again even though it wasn’t changed. Simple notification would do when there systems don’t require user to do a password reset. In short. Price and delivery 4 stars Backend systems 2 stars. I would really like to know if they are iso27001 or ce accredited as I really don’t trust the systems back end at all.
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Very easy Company to buy from with a very quick turnaround. The papaya tablets for my house rabbit have really improved his gut welfare for him. Won't stop buying them.
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great easy to use lots of great things to buy love it
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It was easy to order my purchase once my details had been registered, took a couple of attempts but it was soon registere.
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Very easy to place an order and it was received sooner than expected.
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having recently adopted a british bull dog, with ailing health, i was very pleased to have found this web site, fantastic stock and great prices, i am partially disabled and do not have loads of extra money, but was relieved to see i can easily buy things that i need for the dog.
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Excellent system. Took less than a minute to order and pay. Then had an email within the hour to say goods had been dispatched.
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I was super impressed with how quickly the item came after ordering. I only ordered at 15:55 yesterday and it Arrived the next day at 10am I did select the faster shipping method but the cost of that was amazing as well. So happy and mu Poor wee doggy is thankful that his eye drops arrived sooner rather than later as he’s suffering with a dry eye just now
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Quick, easy and straightforward navigation
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Very easy purchase
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Can't believe how quickly my order was received. Thank you direct4pets. Perfect
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Purchase really easy and super helpful
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Website very easy and accepted my 5% discount code. Got a shipping/tracking number within a couple of hours
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easy, everything clear on the website
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Great site, easy to find what you are looking for . All good.
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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,463 reviews