Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,411 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order product and will arrive in afew days very happy and will order from Direct 4Pet again Can’t say how deliver was as haven’t received yet”

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“No issues .very good”

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“Brilliant! Easy to oder free postage, received the drops within 36 hours. I will definitely be using direct4pet again.”

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“Unfortunately due to the delivery my parcel went missing but when I reported the issue I must say the response was amazing and delt with straight away best company I've delt with thank you for your service”

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“Very impressed with the level of customer service. An item I ordered via Amazon was recently stolen when the delivery driver left it in the wrong place; I didn't have much hope for recourse with this, but within 24 hours the company had responded to my message, apologised for the inconvenience (despite it not being their fault), and then arranged for a replacement to immediately be despatched. Thank you to Kate from Customer Services for helping to resolve this so quickly - I'll certainly be using your company again and will be recommending Direct 4 Pet to friends and family as somewhere to shop with confidence.”

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“Excellent - delivered quickly as promised.”

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“Fantastic very quick service”

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“Easy to place order. However, incorrect item was delivered. You have to jump through hoops to try and return the "wrong" item before you even get a refund. Very poor service.”

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“Excellent quick and easy ordering and fast delivery.”

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“Brilliant service from the minute I ordered to my delivery”

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“Very easy ordering kept up to date throughout and received it the following day 2 days earlier than expected thank you”

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“It's always in the execution. No ability to select preferred shippers. Shipper direct 4pet used lists problem delivering despite us being here all day. We'll run out of medicine in a couple of days...”

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“Very as I don't do a lot of online buying”

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“Staff helpful on the telephone. Very pleased with the service. Thanks”

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“very easy to navigate with a wide variety of products at great prices”

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“Very easy to order from the website. I will definitely use again.”

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“I've order from direct4pets a few times now and the service has been great, quick delivery, packaged well but unfortunately this time the box was all battered the medicine bottle had been put in upside down and there was no syringe plus the price has gone up by £5. Hopefully if I order again the product won't look like it's been thrown around and it'll have everything I need. It's disappointing because previous purchases have been great.”

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“Great service!”

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“always good service. speedy delivery at competative price. and friendly staff to talk to when you phone them. thankyou all.”

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“website was easy and quick to use would recommend this to any one who has cats/dogs”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,411 reviews