Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,412 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and straightforward to use and upload the prescription.”

Helpful Report

“Taking a long time to arrive so don’t know how good the product is .”

Helpful Report

“Very quick and easy to select a purchase..”

Helpful Report

“Not received item yet ordered 16 days ago”

Helpful Report

Hi there, We sent you an email on the 18.10.22 regarding there being a delay in the supply. Our sincere apologies for any confusion here. I can see that your order has been delivered today 31.10.22 :) We endeavour to email all of our customers straight away if there are issues with suppliers etc, so we apologise for this. Please get in touch if you need further assistance! Kind regards, Direct4Pet

“Dry easy to product I needed , fast delivery well packed .”

Helpful Report

“With two indoor cats needing a special diet for the rest of their lives I couldn't find the exact subscription I needed on the website but Customer services were great. With Ellie's help we have already received our first delivery and have a subscription that will suit our (and the cats!) needs for the future.”

Helpful Report

“Fuss free ordering and quick delivery”

Helpful Report

“Product ordered and paid for Sunday evening, tracked 48hr delivery selected. Now Thursday and no item so have had to go purchase another tub elsewhere.”

Helpful Report

So sorry to see this, we always try to resolve all issues. Unfortunately Royal Mail strikes have thrown a spanner into the works. I can see that your order was delivered 29.10.22. Thank you for your feedback, it helps us improve our service, products and more. Kind regards, Direct4Pet.

“Simple site so cat medicine purchase was very straightforward and with my vets prescription worked out much cheaper than a purchase from the vet. Will use in future definitely !”

Helpful Report

“Quick efficient service.”

Helpful Report

“Very easy to order online, good price & free delivery. Item arrived quickly as advertised, brilliant!!😀”

Helpful Report

“Your website is very user friendly. Since I have ordered you have kept me ‘posted’ on the status of my order. It’s now on its way to me. A very quick turn around service. Thank you.”

Helpful Report

“Excellent price for my lovely doggies vitamins. Love that there’s a discount on a bulk buy too, quick dispatch time and great communication about delivery and purchasing.will definitely shop here again.”

Helpful Report

“Absolutely appalling service pay for the 48-hour delivery and 10 days later still waiting for my dogs pain medication and they do not care at all, avoid at all costs because I now cannot get a refund and I now cannot reuse the prescription which I used with them somewhere else, completely horrific”

Helpful Report

“Very easy and they were helpful on the phone when i needed to find out more about the products.”

Helpful Report

“Expensive item was poorly packaged and therefore split in the post (with contents in the bottom of the packaging). However, they did replace the item.”

Helpful Report

“Could not be easier. The order form assisted me in downloading the required prescription. Easy payment with free delivery. Less than half the vet's price.”

Helpful Report

“Very easy site to use, quick delivery as well”

Helpful Report

“Very easy to use”

Helpful Report

“Great website easy to order from.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,412 reviews