Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,518 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 3rd February 2025

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 11th December 2024

A Munro

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, I am not good with technology, so happy with this website.”

Helpful Report

“Website was very easy to use , no problems with order going through.”

Helpful Report

“Really easy website placing an order is very easy and next day delivery is a god sent. And if you ever needed to contact them about a quiry the customer service team get back to you the same day usually within a couple of hours would recommend to everyone who needs to order medical and other things for there pets 10 out of 10 for service speed and customer service order with confidence”

Helpful Report

“The website purchase was easy but was a bit disappointed about how long my purchase took to arrive as this was important eye drops for my dog”

Helpful Report

“I can't seem to expand my pet details but that might be because I'm on a Samsung tablet...”

Helpful Report

“Purchase was good and postage was prompt.”

Helpful Report

“Easy to use website, no problem at all”

Helpful Report

“Excellent service, easy to order.”

Helpful Report

“Easy to purchase. Only issue was didn't get any notification of delivery. Found it in the shed over a week later of ordering and no idea when it turned up!”

Helpful Report

“Very easy to purchase and very quick delivery”

Helpful Report

“Very good value and efficient processing of order. Our cat Elsa is a long haired Norwegian, so regular hairball medication is vital to her!”

Helpful Report

“The purchase was fine and the staff very helpful as I made an initial error in the order but this was corrected promptly. There was a slight delay in communication during the sale but it has arrived as advised and all is good. They also did not charge me the extra cost for the change of product which was very kind of them so I will be using them again for future purchases of Frontline Plus .”

Helpful Report

“Had a delay as not in stock..but true to their word as soon as it was available it was in the post for delivery. The price was competitive and I'm sure my purchase will be delivered shortly.”

Helpful Report

“Easy to order and good Customer service when I had an issue with the courier (Evri)”

Helpful Report

“Professional, affordable price, easy to manage in purchasing the medicine I needed for my cat.”

Helpful Report

“All quite easy to place order Received emails re delivery Arrived as expected Will not hesitate to use again Thanks !”

Helpful Report

“very happy with the service from direct 4 pet, unfortunately the courier wasn’t so careful with the item. Luckily the product was intact.”

Helpful Report

“Very easy to use the website to find the product we required, but the payment method constantly opened Paypal and wanted us to open an account to make the payment even after I had selected another option. very annoying!”

Helpful Report

“Very straightforward to do.”

Helpful Report

“Really easy to place an order.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,518 reviews