Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,460 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 8th January 2025

C MACKINTOSH

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 20th December 2024

J Almond

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 13th December 2024

D Wells

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 11th December 2024

A Munro

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

J Gascoigne

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to use website and customer service team are lovely”

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“Very easy, I did misread an email and was late answering it, but that proved to be no problem.”

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“Straightforward and easy to upload prescription. Good delivery time.”

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“The courier did not chap the door, if fact they didn't even come in the gate. I don't know how long it was there before I got notification that my parcel was delivered. If I hadn't looked outside I wouldn't have my parcel. When I looked at the proof of delivery picture there was no distinguishing marks to proof that it was my gate. That gate could belong to any house. I would have given you 5 stars but took 2 off for the unsatisfied delivery service. I expect my parcel to be delivered to my door not outside my gate about ten feet from my door. Someone could have picked it up before I opened my door to get it.”

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“Very easy website purchase from Direct4Pet: easy to navigate, clear description of product and a good price for the item I ordered. Dispatch was prompt and I was kept informed of the postage progress. Will definitely use again. And my cat agrees.”

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“Great service, ordered Monday and arrived Thursday. I couldn't ask for a more speedy delivery!⁹”

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“A website very easy to use”

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“I've an extremely anxious dog. My vet recommended pills. I checked on the Internet and found them on Direct4Pet. Order was simple, and my issue was dispatched the next day.”

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“Great site and very prompt delivery thank you”

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“Using and navigating the website to find the products I wanted was easy as was the ordering process. Delivery was quick and I received regular updates regarding the progress of my orders. All in all, very happy with the company and the service provided. The only minor glitch was the courier - they didn't provide regular updates on delivery and couldn't even advise whether delivery would be am or pm. Shame.”

Helpful Report

“This website promises immediate delivery or order receipt or a maximum of 3 days at most, 6 days have passed and the order was just confirmed as dispatched...so there is a very poor service indeed, my cat could have died in this time without the urgent medicine she needed, I would not wish the week I had on anyone, I have struggled because these people are supposed to dispense medicine promptlybut deliver empty promises, I regret to have used this site...never again will I risk my pet's life this way...blacklisted in my book”

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“Excellent easy to follow. Great customer service ......thank you”

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“The company kept me well informed about the delivery of my order. I would highly recommend this company.”

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“Good transaction, communication and delivery time. Thank you!”

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“Very helpful when I phoned to make sure I'd done my order right.”

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“Ordering was very easy, service was excellent goods arrived within a couple of days. I will definitely use this company again”

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“Very easy and quick”

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“Order was easy and very quick”

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“Thank you fast delivery”

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“Only came across direct 4 pets recently and think they are a great place to shop for your pets needs. Fast and efficient with ordering and delivery and also very quick to respond to returns and refunds. Recommend them to all animal lovers”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,460 reviews