Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,459 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 8th January 2025

C MACKINTOSH

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 20th December 2024

J Almond

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 13th December 2024

D Wells

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 11th December 2024

A Munro

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

J Gascoigne

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and straightforward, thank you!”

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“First time I've ordered from direct 4pets so easy fantastic customer support I had an enquiry wanted to check that the delivery address was correct.got a reply within 10 minutes and my order is on its way already I will definitely be using you again fantastic service 10 out 10 brilliant 👍👍”

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“Very easy to order online and to upload vets prescription. Delivery was also very swift.”

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“Website very easy to use. I would definitely use it again.”

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“Very easy to use website and order process, I found what I was looking for straightaway.”

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“Ordered product has come very quickly, very satisfied with the service”

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“Easy to order and good Customer service when I had an issue with the courier (Evri)”

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“Easy to purchase and quick delivery, very pleased with service”

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“Superb service! Ordered dog bed on Monday afternoon and arrived Tuesday morning and half the price of elsewhere. Superb quality and service. Would highly recommend”

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“First class service.”

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“Very fast delivery, would use this company again as they were also the cheapest online. Highly recommended”

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“Quick an efficient service. Under 24hrs delivered”

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“Very efficient service”

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“A very easy to use website, you can go directly to what you want. The variety of items is great, and you can get everything you need in one place. If you have a query, your emails are answered quickly by the staff. It's a wonderful website, with 5 star, customer service. I would highly recommend it to all pet owners.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 16th March 2023

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“Super quick and easy to find the product I required. And very happy to see that it was free delivery also.”

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“I ordered a 2 kilo bag of dog food and two 25 kilo bags of garden compost on Friday and the order was delivered, free, in perfect condition early afternoon next day.This is superlative service. It's so convenient to be able to order compost at the same time as dog food. I couldn't be more satisfied.”

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“Best price for the product I ordered. Easy to order and good delivery time.”

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“Excellent and quick service”

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“Excellent service and arrived really quickly in a cardboard box .. so convenient to have big bags of dog food delivered .. I will definitely use this company again as this order was so straightforward with no need to contact Direct 4 Pet ..I was kept informed about my order via emails ..10/10.”

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“Already, have independently emailed company for (unexpected) amazingly easy website uploading/completion to cart. Following 3+ hours of others' faffing around and voiding my attempts to purchase via theirs (who lost the business anyway). Just hassle, hassle. hassle - we have all been there of course. Just was SOOO easy to execute to sale with their new website. Money VERY well spent.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,459 reviews