Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,518 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 3rd February 2025

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 11th December 2024

A Munro

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still Waiting for delivery ordered two weeks ago !”

Helpful Report

“Paid for Express delivery still waiting 5 days after order .. Tracking only just updated Hermes havnt even got the parcel yet ..Not impressed !!!!”

Helpful Report

“still waiting for my order”

Helpful Report

Hi, So sorry to see the negative review, we always try to resolve all issues. If you would like us to help further please call 01704 332545 or email enquiries@direct4pet.co.uk

“Sadly, for the second time running, my order simply wasn’t shipped. Email notification saying it’s with the courier, yet the courier hasn’t received it. Apparently the warehouse system has issues where they mark it as shipped but don’t actually do it. Each time I’ve waited over a week then had to chase and argue that my items haven’t arrived, because the system says the order is complete. Really frustrating and a broken system is letting you down.”

Helpful Report

“It was easy enough to place an order and I had an email the following day to say it was being processed, however I then had an email to say there was a delay in delivery and did I still want to proceed with my order or want a refund. I replied saying I wanted to proceed but the following day I received an email saying their server was down, sent another replica email but heard nothing since so no idea whether I will get my order. Very frustrated and not sure if I would use the company again if it doesn’t arrive in the next few days. Really wanted the product as my dog has a sore paw that isn’t healing, ugh!!.”

Helpful Report

“Do not purchase from here ! I placed a order beginning on June and have not received it, I have sent several online request for a refund and have phoned the customer services but the answer machine kicks in straightaway saying the office is closed even though I am phoning in the stated opening times !”

Helpful Report

“I recieved my order no 5869879 opened it very disappointed contents had spilt have sent several emails with no response”

Helpful Report

“I WOULD NOT RECOMMEND BLACKS MEDICINE TO YOU. I'm in desperate need of medication for my Yorkie, who is about to give birth at any minute, and I made the terrible error of getting it from Black Medicine. On the night of May 19th, I paid for the fastest 24 hours delivery option available and supposed to receive the medication on 21st May. I sent them an email in the morning of 20th , explaining that I absolutely need it delivered right away. I have yet to get the shipment as of today, May 24th, but Hermes informed me that I might receive it on 25th May. Why? Because Black Medicines delivered it through Hermes, which is now Evri, which has the cheapest and slowest delivery time of 3-5 working days. Black Medicines who deal with the health of pets should be ashamed. Do not purchase from them.”

Helpful Report

“I ordered Nettex vit boost a week ago and paid extra for quick delivery. I still haven’t received it. I had an email saying when it would arrive, that it was delayed and that they would let me know when it was coming the next day - but nothing. This is probably because the courier is Hermes - now called Evri- and they are imo unreliable.”

Helpful Report

“The product I received is in a different bottle and the liquid is green not clear. I am worried about using on my dog. I have had this item before from my vets and on line and has been what was advertised.”

Helpful Report

“Hi! I can't comment on your website as the Seresto collar was ordered for me by someone else. However, I would like to say I have not received this item yet despite an email saying it is being shipped. I have been waiting 8 days now. I do hope it will arrive soon.”

Helpful Report

“Easy to purchase but then a complete shambles. Website says orders with express delivery shipped (which I paid for) shipped next business day or they will be in touch. I hadn't heard anything in 48 hours, so chased. They then admit they couldn't ship the order (no idea why, items showed as in-stock), so refunded the express delivery charge. Order tracking from Hermes (argh!) says they are awaiting the parcel, so no idea when it will get here. Will never use again.”

Helpful Report

“The purchase was easy. Unfortunately the delivery time scale was not true. 2 to 4 days the website promised. My order arrived a week later. Extremely unhappy and with the product too!”

Helpful Report

“Still waiting for my order”

Helpful Report

“Not great the product arrived with a label over a label so for me no confidence that’s it’s actually what it says it is ? Looked like a child had stuck a new label on. So I have thrown out and not used.”

Helpful Report

“They don't value others”

Helpful Report

“Awful. Accepted the order for multiple products ( which was why the order was placed!!) ...only to then find no stock of key item and have to arrange a refund. Get an IT system with real time stock levels! Basic requirement for ANY distribution business.”

Helpful Report

“I’m not impressed. It said free postage but l paid extra for the much needed flea spray to arrive Friday! No sign Friday or Saturday now Sunday and still waiting and flea jumping!!!”

Helpful Report

“Paid for next day delivery and four days later still waiting , terrible service”

Helpful Report

“I have not received it yet. Please send it to me.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,518 reviews