Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,411 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and great prices too”

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“I’d give zero stars if this were an option. Awful service and awful lack of communication. I paid for an item and one day delivery as I needed the item quickly. I received a confirmation or order email and the payment was taken. The following day I hadn’t received the promised confirmation of dispatch so I contacted them. They replied saying the item is not in stock and said they have refunded me, although I haven’t received this. They couldn’t explain why th et had sold something that wasn’t in stock or why they had promised one day delivery on an out of stock item. They then said they’d found the item and wanted another payment but couldn’t answer when I would receive it. Absolutely useless. Now I’m left with a pet who needs this item but who is going without due to direct 4 pets incompetence.”

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“My cat has renal problems and it has been so hard to find a food he likes. He eats the whole lot and looks for more. So glad I found this food as it could literally save his life.”

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“Easy website, quick purchase, no postage and cheaper than you konw who, whats not to like?”

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“I ordered 2 items (flee treatment and household flee spray). By mistake I had selected dog flee treatment and not cat treatment as required (I’m not sure how but I did) after nearly a week, I had not received shipping confirmation. At this point I emailed Direct 4 Pet. After emailing them I received one email message to say someone would be in touch and then straight after another email to say my order was cancelled due to the mistake. I still need the 2 items and I am yet to receive any refund! No one has made contact with me as this could have been resolved easily, I’m sure. Very disappointing as I had read so many good reviews before in placed my first order!”

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“It's a repeat order so I didn't do anything”

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“Extremely easy to place an order & item at a competative price.”

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“Very quick an easy to purchase on the website”

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“Straighforward anc clear.”

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“Ordered due to fast delivery that most other shops were not offering. Accidently chose standard shipping and after an email, which was responded too very quickly, I was upgraded at no cost. Amazing customer service which will ensure I come back again.”

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“Direct4Pet placing a order was easy ordered bestpets tropical parrot food mix 15kg great price also free delivery will definitely be ordering from Direct4Pets again.”

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“Easy to navigate web site, purchased with free & prompt delivery. Highly recommended”

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“It was very easy to make my purchase on your website”

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“Very easy to purchase and super fast delivery 🐶”

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“Extremely easy. Fantastic”

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“I found the website really easy to find what I was looking for. The prices were reasonable and a huge bonus of free delivery. Also I'm being updated frequently about my order. I'm unable to comment on delivery times because I have not received my order yet.”

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“It was very easy to find item and use the website”

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“Website easy to use, clear delivery and quick payment method.”

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“Always a great service the tablets we get for our dog work really well. Living next to a small forest we have foxes deer’s and rabbits so the tablets keep the fleas at bay.”

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“Website was very easy to use. Prompt delivery. Very reasonably priced will definitely be ordering again.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,411 reviews