Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,461 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 8th January 2025

C MACKINTOSH

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 20th December 2024

J Almond

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 13th December 2024

D Wells

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 11th December 2024

A Munro

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

J Gascoigne

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really easy from start to finish and super speedy delivery as well, so will be making another order soon”

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“All great, except the courier practically threw the delivery at the mat. The exterior packaging was ripped, luckily the packaging inside was undamaged.”

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“I've a subscription on special cat food. Great price and great service. Fast delivery”

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“Superb service, found product quickly with clear pricing options. Wished they also stocked a life long medicine my cat requires as excellent experience.”

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“Hi I have ordered the x large kong bear, and thought it was the ginger colour I would be receiving, but it was the grey, our dog had a ginger one, and loved it to bits, but it has been sewn a few times now. So hope he will take to the grey one too. Did not realise colours were sent out randomly, as there is no indication to this. Dawn Diaper.”

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“I placed my order on Saturday afternoon and the parcel arrived on Monday morning, quite frankly I was amazed and so pleased! I will definitely use Direct4Pet / Black Cat Medicines again!!”

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“The purchase was very easy and stress free, however 10 days later and I still haven't had my purchase, it has been at evri for 6 days so 10/10 for your site 0/10 for your courier”

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“Sadly, for the second time running, my order simply wasn’t shipped. Email notification saying it’s with the courier, yet the courier hasn’t received it. Apparently the warehouse system has issues where they mark it as shipped but don’t actually do it. Each time I’ve waited over a week then had to chase and argue that my items haven’t arrived, because the system says the order is complete. Really frustrating and a broken system is letting you down.”

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“Really easy to purchase. Efficient communication regarding delivery which is quick too.”

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“Web site is easy to use, good communication my order was dispatched quickly”

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“Very easy to use website.No problems.Simple process.”

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“Placed a couple of orders with Direct 4 Pet. The pricing is so much cheaper than other pet stores and the Vets. Free postage and quick delivery. I'll definitely use them in the future.”

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“Accessible and easily negotiated website. Very good not having to go through different links - coherence keeps me on a website.”

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“Easy to order, and good product”

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“Yes, it was pretty easy for an 85 year old!”

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“First time we have used this site, it is very easy to use, prices are good too. Kept informed throughout delivery and arrived on time. Overall very impressed, and will definitely be using this one again Many thanks 😊”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd July 2022

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“Easy purchase, arrived within 2 days.”

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“Very efficient ordering and delivery service and competitively priced. Someone there's to answer any queries which was really helpful. Will definitely use their service again.”

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“Amazing delivery time, arrived next day even though they started 4-5 working days”

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“The website was easy to use and I'm nearly 70 years old. My emails to the company were quickly answered and the response time to my requests was dealt with in a timely manner. My cat (Mimi) is very important to me and I was made to feel she was important to Direct4. Thank you”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 21st July 2022

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,461 reviews