Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,411 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product and quick delivery”

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“Paying for the item was easy, they took your money without any issue, however when it came to delivering the item that was very disappointing as I’m still waiting for my delivery which should have been 2 days ago. I will not be using this company again.”

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“VERY HAPPY THE WAY THIS TRANSACTION WAS DONE & THANK YOU,YOURS TRULY MR T. BURNS.”

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“Found you online. 2nd time i have used Direct 4 Pet and service level and price is ver good, kept informed of order being placed the being sent out. Will continue to use uou and will recommend people to use your services”

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“Easy to order but when not delivered impossible to contact you! Even the office phone recorded message 'closed for today' this at 9.45 am Thursday 17.8.23. Very upset and unhappy with this! Where is my order??”

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“The ordering was easy! Although Expensive as I get them for £10.25 from my vet! However your after sales confirmation is non existent - I expect an email confirmation at the very least instead I got NOTHING - what evidence do I have of the order if it does not arrive? Very poor indeed. I just sent this and lo and behold I go a receipt! Thankyou - but that receipt should come sooner please!”

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“Easy to use website, no problem at all”

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“Very easy and quick”

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“great company very fast processing order very fast despatch very fast delivery brilliant service”

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“Thanks for a fantastic service. Dave.”

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“Extremely easy and prompt delivery, very pleased.”

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“Very easy to order, still waiting for my order so can’t comment on speed of delivery”

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“Very pleased with service”

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“Excellent product. Ordered Monday and delivered on the following Friday.”

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“Easy purchase, lots of choice, competitive prices, order arrived quickly and I was kept updated on progress. Would be happy to purchase items in the future.”

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“No problems with the ordering just have a problem with distribution,I ordered on Thursday and just got email saying order being processed 5days after I ordered I will not be using again my dog was in a lot of discomfort and is suffering because of the late dispatch and I had to order from someone else as I’m still waiting”

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“No problem at all to use this website I am not very computer literate and still managed”

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“Very good thanks ,awesome in fact delivered on a Sunday !”

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“Fast and efficient services. I highly recommend Direct4Pet!”

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“If I could put 0 stars I would. Terrible service and haven't even bothered to return my emails. My pet is now without medication.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,411 reviews