Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,411 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

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“Fantastic supplier will use again”

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“Website very easy to navigate and place my order. In less than 5 minutes I found what I wanted, and placed my order. Quick easy payment/checkout. Just awaiting delivery”

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“Prices very competitive, free delivery however gives direct4pets the edge. Communication and delivery times faultless”

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“Excellent service”

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“Website easy to navigate and place an order. This is the first order I’ve placed with Direct 4Pet but will certainly order again. Free delivery, order arrived 2 days later. Excellent, well pleased.”

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“Actually ordering my goods (PECKISH FATBALLS) was easy enough - I also had to do nothing when...a few days later I was informed that the goods were not in stock (which was slightly more annoying). I could have cancelled the order and got a full refund. However, I was offered a discount on my next purchase. And now - under a week later - I'm told the FatBalls are Coming! So I'm pleased - and so are the birds in the garden. Good Prices, Good Balls... Yay!”

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“Such a great company to deal with, excellent prompt service. Always buy from them”

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“I have never found a website so difficult to use and even when I went back to the vet to send it for me , she got it wrong as well first time. I haven't checked the other e-mail you have sent me but I think you have probably sent me the wrong bottle of only 30ml when I want a big bottle of l00ml. With the dose my cat has to take 30ml won't last long. I did manage to order it on line last time I ordered but I believe it took me 2 hours to sort it out before I got it right. The prescription was dated 8th March and I am still trying to get the medication from you. Your help line was a fat lot of good as both an e-mail and a telephone couldn't help me because it was a prescription medication/. Can I order it by post as this seems the only way if the cat is not to suffer?”

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“good price excellent service”

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“Website easy to navigate. One little hiccup with the order, possibly my fault possibly website, but irrelevant because they handled it brilliantly. FIVE STARS to customer service who responded to my email on a Sunday within a couple of hours and fully resolved the issue. Will definitely use them again.”

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“Great communication and prompt dispatch of items ordered. Would highly recommend from this experience. Delivered within 3/4 working days.”

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“The purchase was quick and easy and I would have used them last month if they'd had any stocks. Obviously with a change of supplier lots of us rushed to get stocks. Delivery was quick as well”

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“It was easy to order and my order was delivered quickly as always. Thank you for your quick and efficient service.”

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“Extremely pleased with my purchase. It was very easy to place my order, the price was very competitive, and the communication was excellent. I placed the order late afternoon, notification was received the following day that the goods had been despatched, and they arrived 2 days later.”

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“Although I had problems uploading the prescription, your telesales staff were all very helpful.”

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“Very easy and straightforward, thank you!”

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“First time I've ordered from direct 4pets so easy fantastic customer support I had an enquiry wanted to check that the delivery address was correct.got a reply within 10 minutes and my order is on its way already I will definitely be using you again fantastic service 10 out 10 brilliant 👍👍”

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“Very easy to order online and to upload vets prescription. Delivery was also very swift.”

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“Website very easy to use. I would definitely use it again.”

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“Very easy to use website and order process, I found what I was looking for straightaway.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,411 reviews