Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,414 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the service received. Would recommend.”

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“Buying online was very easy and confirmation emails were received in no time. The item was dispatched within hours of purchase. So far, very pleased with my purchase.”

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“Website super easy to use. found product i wanted and bought in 2 minutes. Will use again.”

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“Best prices and free delivery”

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“Great service”

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“Good easy to find what I wanted.”

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“Excellent range of products and service”

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“Very easy to make a purchase and good prices.”

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“Website was easy to navigate, found what we needed quickly and checkout was simple. Would definitely shop here again!”

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“Very easy to order and the goods were received within a few days. Free postage and good communication. Would recommend.”

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“Good price and fast delivery. Seller is always reliable”

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“Swift delivery, nice free sample also. Will use again”

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“Excellent service”

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“Very easy website to order for my dog. Good selection of brands to choose from and 1st class communication emails advising progression of order”

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“Easy to purchase but then a complete shambles. Website says orders with express delivery shipped (which I paid for) shipped next business day or they will be in touch. I hadn't heard anything in 48 hours, so chased. They then admit they couldn't ship the order (no idea why, items showed as in-stock), so refunded the express delivery charge. Order tracking from Hermes (argh!) says they are awaiting the parcel, so no idea when it will get here. Will never use again.”

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“Always easy to place and pay for an order on any website, As it’s sales, and that sales are is money getting. Delivery is a different thing altogether. Placed an order on Wednesday last week and still waiting. In this day and age. Anything over 48 hrs delivery in the same country is unacceptable.”

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“The purchase was easy. Unfortunately the delivery time scale was not true. 2 to 4 days the website promised. My order arrived a week later. Extremely unhappy and with the product too!”

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“Excellent service and super fast delivery. Will definitely be using again.”

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“Excellent service.derailz re products also good. Delivery on time will buy again.”

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“Easy order but I had to reset my password again even though it wasn’t changed. Simple notification would do when there systems don’t require user to do a password reset. In short. Price and delivery 4 stars Backend systems 2 stars. I would really like to know if they are iso27001 or ce accredited as I really don’t trust the systems back end at all.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,414 reviews