Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,413 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th November 2024

201

Anonymous

Anonymous // 01/01/2019

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“Products easy to find on Web site, the price was very competitive and to cap it off the goods were delivered extremely quickly though a very efficient courier. Many thanks for a job well done.”

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“Extremely easy-to-use website. Search bar easy to see - results up in a flash. Great price coupled with free delivery, that's a winner & a help too when everything around us seems to be going up by the second!!”

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“Easy order, product competitively priced, acceptable delivery”

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“Easy to order but it would have been good to bring up previous orders on my account and have the option to click on repeat order as was the case before.”

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“Very easy to order and cheapest, quickest service I’ve ever used!”

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“The service was efficient and I received the goods quickly. I was however disappointed with the delivery from dpd I left a note on the door asking for the parcel to be placed inside the gate but he passed the gate and went to a neighbour’s who happens to work night shifts and was sleeping. I wouldn’t like this situation to happen. Mrs Margaret warren”

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“good value, fast delivery Thank You : )”

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“Great products, well displayed and plenty of detail. Very good value prices too. Clarity and layout of the website provide a straightforward and hassle-free ordering experience. This is backed up by excellent post-purchase emails and advice on delivery.”

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“Good product at a good price.”

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“Only ordered yesterday and got it this morning very fast and efficient.”

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“Ordering is not easy go to their shop and product was not there. I had to use internet to find the product then find the company's advert then order it. It doesn't stop there they want a passport attached but vet sends this seperately so you have to make a word document stating that the vet will send it. Surely this can be made simpler. Also, the offer of the first order of 5% was accepted but not taken off at the payment stage. No code number on E mail. The plus side was VEt4pets asking a staggering 43 pounds for the same product. So well done for the saving you gave me.”

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“Great items thank you”

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“Excellent communication from staff, they kept informed at every step. I would certainly recommend them and I wouldn't hesitate in using them again.”

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“I can’t fault how quickly my order was dispatched. However, the courier company you used are the worst and made a complete mess of the delivery. It took 6 days to arrive because of this I had to source another supply of Protexin. I’d be reluctant to order from you again if you still use the same courier company.”

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“Easy ordering and fast delivery. Perfect thx”

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“really easy from start to finish and super speedy delivery as well, so will be making another order soon”

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“All great, except the courier practically threw the delivery at the mat. The exterior packaging was ripped, luckily the packaging inside was undamaged.”

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“I've a subscription on special cat food. Great price and great service. Fast delivery”

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“Superb service, found product quickly with clear pricing options. Wished they also stocked a life long medicine my cat requires as excellent experience.”

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“Hi I have ordered the x large kong bear, and thought it was the ginger colour I would be receiving, but it was the grey, our dog had a ginger one, and loved it to bits, but it has been sewn a few times now. So hope he will take to the grey one too. Did not realise colours were sent out randomly, as there is no indication to this. Dawn Diaper.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,413 reviews