BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.82

4.8 Rating 735 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 1st October 2024

Steven Rudd

BIL Group Ltd 5 star review on 12th June 2024

William Dennison

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Grant Wyness

BIL Group Ltd 5 star review on 27th July 2022

Derren Keepence

BIL Group Ltd 5 star review on 7th July 2021

Stephen Hodson

Anonymous

Anonymous // 01/01/2019

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“First class service - simple on-line ordering from a wide range of products.”

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Posted 1 year ago

“First order was dispatched very quickly and efficiently. Second order required a follow up call as no order was received, to be told it was out of stock waiting for deliveries. I should have been advised.”

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Posted 1 year ago

“Items received on time and exactly as specified”

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Posted 1 year ago

“Purchased some sprung casters. Service was fantastic however, casters didn't even take half the amount of weight it stated on the website.”

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Posted 1 year ago

“Easy ordering and prompt delivery”

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Posted 1 year ago

“Very good price with stock despatch the next day and free delivery over £ 100 will use again.”

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Posted 1 year ago

“Ordered product (wheel) based on the dimensions shown in the online catalogue but it appears the details were incorrect. The wheel fitting (jaws) had to be modified to suit.”

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Posted 1 year ago

Hi Frank, Thank you for the feedback. We apologies you had to modify your order. Our range is extremely vast and on occasions specifications slightly change over time. We do our best to update any reference to this as soon as possible but it looks like this one slipped the net. We are always happy to sort any issue a customer has so please let us know if we can be of further help.

Posted 1 year ago

“As ordered and on time. would recommend.”

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Posted 1 year ago

“Items as described with fast delivery. Waste oil trolley mobile again.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“I ordered some odd sized washers, they arrived quickly and were exactly the right size. Would recommend BIL Group to anyone.”

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Posted 1 year ago

“Excellent service, fast delivery of hard-to-find high-load wheels.”

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Posted 1 year ago

“Fast speedy service as always”

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Posted 1 year ago

“Delighted to find that a product of 15 years ago is still being made by BIL. Delighted also that my order was delivered the next day, less delighted that no information about delivery was forthcoming. Hence only 4 stars.”

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Posted 1 year ago

“The castors are exactly what I needed and the delivery times are really fast! Thank you highly recommended!”

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Posted 1 year ago

“Great prompt service”

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Posted 1 year ago

“Very helpful online chat, and then very fast delivery. Great service - thank you.”

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Posted 1 year ago

“Great service would recommend”

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Posted 1 year ago

“Excellent range of products delivered promptly.”

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Posted 1 year ago

“Excellent transaction, no issues at all and a great product.”

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Posted 1 year ago

BIL Group Ltd is rated 4.8 based on 735 reviews