BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.82

4.8 Rating 735 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 1st October 2024

Steven Rudd

BIL Group Ltd 5 star review on 12th June 2024

William Dennison

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Grant Wyness

BIL Group Ltd 5 star review on 27th July 2022

Derren Keepence

BIL Group Ltd 5 star review on 7th July 2021

Stephen Hodson

Anonymous

Anonymous // 01/01/2019

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“Product looks fine, but not used yet, arrived on time no problem”

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Posted 3 years ago

“Very helpful and prompt when helping will wrongly ordered part.”

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Posted 3 years ago

“A great substitute for the original wheels very pleased thankyou”

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Posted 3 years ago

“great quality products and at a good price. fast delivery”

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Posted 3 years ago

“I saw the items i wanted on the website and ordered and paid for them. I then got an email telling me that despite the item being on sale on the site for sale it was actually unavailable. I had to wait a couple of weeks for it to arrive. If things aren't available they it should say so on the website before you part with your cash.”

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Posted 3 years ago

“Items are as described with a quick delivery service, really pleased with the purchase.”

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Posted 3 years ago

“Good online service and quick delivery.”

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Posted 3 years ago

“Very good service. Items arrived next day. Will recommend to colleagues.”

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Posted 3 years ago

“Very good service best price I've found”

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Posted 3 years ago

“Very quick delivery of goid quality wheels, thankyou !”

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Posted 3 years ago

“I complained that postage was four times the value of my order and was told that's the best you can do. Not very helpful.”

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Posted 3 years ago

Hi, thank you for the feedback and we are sorry you are not satisfied with your experience. Unfortunately we have to set our carriage costs in accordance with the actual cost to send the goods. We have recently reviewed these terms and ensured we are providing the best value we can to our customers. We are also very open about carriage costs and these are stated throughout the checkout process before any payment is taken. Many thanks.

Posted 3 years ago

“Nice product, very good price, accessible website, good delivery. Recommended.”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Very good as described”

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Posted 3 years ago

“Very helpful on the phone . Prompt delivery with goods I ordered”

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Posted 3 years ago

“Good quality fast delivery”

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Posted 3 years ago

“Good product and a very helpful customer services Department. I only wish all companies worked as well.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Submitted an order and received a call the next day as part of my order didn’t match my requirements. Received order the following day. Quick and Efficient!!!”

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Posted 3 years ago

“Ordered one day delivered well packed and protected next day. Products (castors) are well made and performing well - much better than those replaced. Good service all round - thank you.”

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Posted 3 years ago

BIL Group Ltd is rated 4.8 based on 735 reviews