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BIL Group Ltd Reviews

4.8 Rating 735 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 735 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Glyn Cousin
Verified Buyer
“Goods as described and what I need, turned up in a good time frame”
Helpful Report
Posted 5 months ago
Rod Stormes
Verified Buyer
“Reasonably priced spare parts for alutruc barrow and quick delivery”
Helpful Report
Posted 6 months ago
John Lloyd
Verified Buyer
“swift delivery - easy to use web page - good prices”
Helpful Report
Posted 6 months ago
Kelly Boynton
Verified Buyer
“GREAT SERVICE”
Helpful Report
Posted 6 months ago
Paul Allen
Verified Buyer
“Fast service great product”
Helpful Report
Posted 6 months ago
Alan King
Verified Buyer
“I purchased a Alu cart from BIL group. When i purchased it they said there would be a week or so delay due to supply issues. I accpeted this, they said they'd let me know when it was ready. I waited they did not inform me of when it was to be delivered. It finally arrived 6 weeks after i had purchased it. Nothing from BIL group about anything. never heard from them once they had accepted the order.”
Helpful Report
Posted 6 months ago
Hi Alan, thank you for your feedback. We are glad we have been able to discuss this with you on the telephone and explain the situation surrounding the miscommunication. We are pleased to hear that you are happy with the product itself and that you will continue to do business with us in the future. As a company, we take all kinds of feedback on board and look to use it to improve. Thank you for your understanding, and we look forward to hearing from you again.
Posted 6 months ago
Mike Coltman
Verified Buyer
“Always an excellent product with service to match.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“First order was slow delivery at 4days for 6.99 delivery charge in my opinion, but second order was next day which is what would expect. Good company products good quality will purchase from again.”
Helpful Report
Posted 6 months ago
Gary Fodden
Verified Buyer
“Great company to buy from/deal with. no hassle easy ordering. Very quick delivery. Great communication with regards to order/delivery and the parts they provide are top qaulity at a decent price. I've bought from BIL Group quite a few times now and i'm sure it won't be the last. top company!”
Helpful Report
Posted 7 months ago
JOHN HUGHES
Verified Buyer
“I was pleased with both the telephone response to my queries and for the online purchase and delivery. Very well informed on delivery. John H”
Helpful Report
Posted 7 months ago
Lance Friedrich
Verified Buyer
“Great product, service and communication.”
Helpful Report
Posted 7 months ago
Graham J TURNER
Verified Buyer
“Ordered handles for my trolley as old one's had snapped. Very fast delivery and a great price”
Helpful Report
Posted 7 months ago
Anthony Bogdan
Verified Buyer
“Helpful people on the 'phone and prompt delivery. Good price too”
Helpful Report
Posted 8 months ago
Graham Harris
Verified Buyer
“Hassle free order from start to finish. Items were fit for purpose. Many thanks.”
Helpful Report
Posted 8 months ago
Paul Brown
Verified Buyer
“Excellent Service!”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Sharon was very helpful with a technical query, and next day delivery. Will order again soon, many thanks!”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Although only part of my order was in stock I was offered a refund or send what was in stock and the short fall as soon as stock was re-plenished, I chose the second option. The items were then dispatched and arrived promptly. Good service”
Helpful Report
Posted 8 months ago
William Dennison
Verified Buyer
“I found BIL Group webside very easy to work through and the information that i needed was all avaible, everything happened as it should and the product was as described.”
BIL Group Ltd 5 star review on 12th June 2024
Helpful Report
Posted 8 months ago
Matthew Gorecki
Verified Buyer
“I updated the delivery address directly but it was delivered to the non-delivery address”
Helpful Report
Posted 8 months ago
Hi Matthew, We apologise for any miscommunication between the BIL team and yourself. Looking at your email following the placement of the order, we can see the address amendment request asked for delivery to what was on the original order so therefore correct. We always aim to fulfil our customers expectations and welcome any feedback, so thank you for your custom and we hope to hear from you in the future. Kind regards, The BIL Group Team
Posted 8 months ago
Anonymous
Verified Buyer
“First order brilliant service fast delivery will definitely order again”
Helpful Report
Posted 8 months ago
BIL Group Ltd is rated 4.8 based on 735 reviews
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