Bikesure Reviews

Name: Bikesure
Address: East Winch Hall, East Winch, King's Lynn
Rating: 2.56

2.6 Rating 154 Reviews

42 %

of reviewers recommend Bikesure

Company Reviews

Metrics

2.6

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6503

Email:

contact-us@bikesure.co.uk

Location:

East Winch Hall, East Winch
King's Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reasonable price and very good service thankyou so much”

Helpful Report

Posted 4 years ago

“Got a call 2 days after taking payment to ask questions about my policy, ive been using one of the comparison sites and been saving my details for quick quotes on different bikes for a couple of months, at the time i was working for deliveroo which stopped when i sold the 125cc to upgrade after passing my test, so when filling out the actual form for bike sure i stated no second employment, they questioned me over the phone and i stated that i do not work for deliveroo and just work full time, deliveroo was only a means for extra funds so i could buy myself a nicer bike, the lady speaks with her manager and gets back on the phone to say that my insurance is void and i have to pay the 80 pound cancellation fee with the only explanation of, "you stated on the comparison site", so why accept? Just to make me pay then cancel and make me pay the cancellation aswell? Now i have to deal with £200 ontop of my quotes due to having insurance voided. Disgusting service and despicable money grabbers, pay that little bit extra for MCE or Bennets its not worth the risk”

Helpful Report

Posted 5 years ago

“I used a comparison site, Hastings, and bikesure came up at a fair price which included legal cover. I input everything asked of me and Buy now came up! No questions of modifications, I checked the form infill again then bought it. Great I thought all sorted. Next day an email pinged in ring us you may not be insured! Hassle but I rang waited a while and got through. They said do you have modifications and I told them yes but nothing was asked yesterday a day I've paid the money in full! That's the comparison site she said! No it cannot be cause it said Buy now not ring any number to discus further. She came back after taking the mod which was an exhaust. I was a ked to pay additional £20. I said I was mis sold the policy and mentioned FCA and she said no it was the comparison site again! I said I wanted to cancel but having my money said there would be administration costs! I was trapped!!!! I paid the extra £20 and complained again read mis selling and FCA but nothing! I have record my policy in the post and it shows the price bought on line and no mention of the extra £20...strange. the exhaust is mentioned on the document. I would be careful buying from Bikesure again cause the cost's obviously increase with a call next day. Not good service and more hassle /stress! My policy is PTBTA05×××× Not impressed and annoyed customer.”

Helpful Report

Posted 5 years ago

“After giving up motorcycles three years ago and deciding then I'd had a good accident free run for many years especially riding performance bikes gsxr, zephyr 750. And at my age now 75 i never thought that the urge would overcome me to aquire two wheels again in the form of a motor scooter ! I have to admit getting insured at 75 bothered me slightly however the first gentleman i spoke to at bikesure assured me my age was no problem and he went on to advise me in a most supportive way and suggested some good quotes . Thank you. The second occasion i spoke to a female operative who again was very supportive especially after i told her i have hearing loss she immediately chehanged her speech to accommodate me in a non patronising way ! Again thank you. And so to reiterate l have had a very positive transaction with bikesure. Thanks once again. William m Hogg.”

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Posted 5 years ago

“Was with them for a year and had no problems at all. The prices was always fair and where happy to listen to any problems that I had.”

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Posted 5 years ago

“Thanks again for a brilliant service as usual. Good to know that, not only the cost of bike insurance is reasonable, the backup service is also spot on. Very pleased to know that you don’t get charged extra for modifications to the motorcycle . Great to be back on 2 wheels, after a car had Tboned me on my classic bike, (a while back) smashing my lower left leg and bike, Bikesure along with the NHS were soon there to put things back on track again.”

Helpful Report

Posted 5 years ago

“Don't know exactly as I've not had to claim but all seems well the real test will be renewal.. If it's cheaper or dearer.. And we all know how that goes..”

Helpful Report

(Motorbike Insurance) - Posted 5 years ago

“Very efficient and prompt service”

Helpful Report

(Motorbike Insurance) - Posted 5 years ago

“Gave a decent price and that, in the main, was what I was after.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“very efficient when setting up”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Excellent customer service, every question answered & they make any transaction as easy as possible...... Really did make it as easy as walking into a shop. The only difference was, I never had cue & they are very clear & responsive. What's really nice if they say they will call you back, they do & they take the time to help you understand any answers or queries throughout & thoroughly x”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“charge me 95% of my money when cancel as i sold my motorbike just after a month renewing my policy”

Helpful Report

Posted 6 years ago

“Sold my bike ~1 month into the policy and got a refund of ~20% of the policy value with no explanation as to why it was such a small amount. Clearly charging extortionate fees to cancel or amend policies without giving any details or justification.”

Helpful Report

Posted 6 years ago

“Excellent service & staff. Good price”

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Posted 6 years ago

“Well Bikesure gave one of the better prices!!”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Very good”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Way overcharged for cancelling policy and was very rude to me about me bringing this up”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“They ripped me off, £60 pounds for 2 days insurance I never knew I had”

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Posted 6 years ago

“Good company to deal with good customer care have had to phone them when I got a new bike and they swapped my details over on the phone for me very pleased with their service”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Yes I would say the insurance has been very good so far.but not had to claim so can't comment on that part of it.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

Bikesure is rated 2.6 based on 154 reviews