Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Great item as expected, good quality, fast delivery”

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“Perfect for me and it arrived really quickly with free delivery”

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“All good, table and chairs now assembled.”

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“Lovely unit this is the 2nd one I have purchased. Reasonably priced , easy to erect by myself, quick delivery , good value for money .thankyou.”

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“Item as expected, arrived on time. Communication re the delivery was excellent. Haven't done flat pack construction for a while, but we got there! Very happy with the result.”

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“Quick delivery, great product”

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“Ordered a 6ft folding table at an amazing price, two days before the King’s coronation and it was delivered within that 48hr period. Brilliant company and it was a pleasure doing business with. Will definitely use again”

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“Very pleased with this very good value. Delivery was very quick”

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“Easy to put up and take down”

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“1st delivery came earlier than I thought, but second delivery came on time, the item was very well packed, very pleased with the item😊”

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“Search for a dining table set In the search result, one of the products presents a dining table set picture then I purchased it. However, I received a pair of chairs. The picture provided is different from the product description.”

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Good Afternoon, Thank you for your feedback, we do apologise for the confusion caused here. Upon investigating this with our listings team, I can confirm there are a series of photos showing the pair of dining chairs along with another photo as a dining set, the product description for the item purchased confirms "CORONA CURVED BACK PAIR OF DINING CHAIRS" the price these were purchased at would also reflect this. We're really sorry for any disappointment this may have caused. Thank you, Big Furniture Warehouse

“My pine cupboard arrived and is very good quality would order again from this company”

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“Very good quality furniture at a great price. Quick delivery. Would recommend”

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“Quick response from the CS and very helpful, thank you.”

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“Very good customer service as I had an issue with my product and they sorted it out in a week time. The only issue is that you can not communicate with someone over the phone.”

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“Great service. Delivered to Northern Ireland in a few days!”

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“Fantastic delivery time really good quality for price very happy with purchase”

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“Average quality for money The pieces arrived dirty and appeared badly painted but this wasn’t so noticeable after construction. The construction is relatively forward for anyone with experience in flat-packed furniture. However, the diagrams themselves lack clear lines instructing the exact hole that a specific screw etc fits into. Should this be corrected the diagrams would be easy to follow. As it is, you’ll have to examine the size of holes and count the number of fittings to correctly assess which hole the diagram is referring to. Bottom line: you get what you pay for, not for the inexperienced or those with poor eyesight.”

Helpful Report

Good Afternoon Emma, Thank you for your feedback, We have taken this onboard and passed your comments over to our manufacturer to investigate, we have requested for these to reviewed and hopefully amended to prevent any confusion going forward, thank you for bringing this to our attention. Should you have any further issues, please don't hesitate to get in contact with our customer service team. Thank you, Big Furniture Warehouse

“I have used them before and was very please with the product and the delivery service. My last purchase was for a small bookcase and the quality was very good also the construction instruction were easy to understand. if I need anything else I will be looking on their website as they have a veery good choice of furniture”

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“Truly awful. Cannot deliver to the right place. They delivered to 'reception' in a hospital with over 100 'receptions'. When I pointed it out that this was insufficient detail they sent a photograph of a man's leg as 'proof' of delivery. In a place with four and a half thousand employees, I doubt whether I could identify the man from his face, let alone his leg!!! My goods were allegedly delivered as order WEB12835 on Saturday 8th April 2023. It is now 22 April and I doubt whether I will ever see the goods I have paid for. I just want my money back.”

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Good Afternoon Trevor, Thank you for your feedback, I'm sorry to hear you haven't received the delivery of your order, please accept our apologies for this, We have passed your comments over to our couriers to investigate with the driver. As the delivery address is a Hospital address, unfortunately the driver won't deliver this to a specific ward for you, this is due to insurance purposes, they also won't know where they are going in the hospital. To prevent this going forward, I would advise using a residential address for delivery. Apologies for any inconvenience this may have caused, our customer service team will be in touch with any updates. Thank you, Big Furniture Warehouse

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews