Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very happy with the garden furniture Many thanks”

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“Ordered was dealt with quickly and efficiently easy to put together. Very pleased with my purchase”

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“Excellent service.”

Big Furniture Warehouse 5 star review on 2nd June 2023

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“Ordered 4 sets of drawers 2 sets damaged and the other 2 were missing pieces. Won't ever order from here again.”

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“Quick delivery, good quality bedside cabinets.”

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“Best quality flat pack I have had, with good assembly instructions.”

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“Easy website to use to buy and quick efficient delivery. Beautiful product and excellent quality, aside from the slight damage marks on some of the wooden pieces for the doors, which is why I gave 4 stars and not 5. Fortunately, I could place the damaged pieces on the inside but that's not the point.”

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“My order arrived on time and was very well packed. The price was almost half the price of the same item on another website. I found the item to be of a decent quality with easy to follow diagrams to assist assembly and I would have no hesitation in using this seller again.”

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“Good seller,delivery on time”

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“Excellent quick efficient service”

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“Delighted with the sofa. It looks great in my living room. Easy to assemble and although fairly firm, it is very comfortable.”

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“It is good for the money just 1 bolt missing so I need to call them for another but once it was together well pleased with it. I will definitely be ordering again.”

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“Excellent quality, service and value”

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“We absolutely love our mango tables, quick delivery and easy to assemble.”

Big Furniture Warehouse 5 star review on 19th May 2023

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“Solid piece of furniture, really pleased with the quality.”

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“Thank you for excellent tv stand and quick delivery”

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“We haven’t put it together yet as waiting for room to be decorated but can recommend the order and delivery process which was excellent.”

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“Very good service. Quick delivery. Good product.”

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“Prompt deliver and good product. Highly satisfied.”

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“It was good but some of nuts were missing and assembling was relatively not user friendly rather the bottom stop broke out, resulting in tilted balance of rack outward, but if I hold it I can use rack. But overall good value for money as compared to ikea which has highly poor customer service despite proving design fault in their product.”

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Good Afternoon Kamran, Thank you for your feedback, I'm really sorry to hear your item arrived with missing fittings, please accept our apologies for this, I can see our customer service team reached out to you in order to arrange for some replacement parts to be sent to you, fortunately you confirmed you had managed to assemble the item as these weren't required. Should you have any further issues, please don't hesitate to get back in contact with us. Once again we're sorry for any disappointment this may have caused, we're glad this has now been resolved. Thank you, Big Furniture Warehouse

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews