Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent purchase, delivered very speedily and product made to a very high standard.”

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“I must say the communication is good and the furniture that I ordered are also good”

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“Looks quite nice, but found it difficult to assemble, no written instructions just diagrams, even had to use pictures glue.”

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Good Afternoon, Thank you for your feedback, We have passed your comments over to our factory to see if these assembly instructions could be more user friendly. Thank you, Big Furniture Warehouse

“Purchase was delivered quickly”

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“Great product, value for money and quick delivery. Thanks”

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“Erpleased with cupboard very good value and delivery was also good”

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“Lovely style, easy to set up. Colours just right for the patio slabs.”

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“Nice product for good price compare to other sellers. Quick service. Easy assembly.”

Big Furniture Warehouse 5 star review on 18th August 2023

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“Excellent quality. Good price.”

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“I haven't received a complete order and the response you receive from these chaps just doesn't cut it for me. I shouldn't have to wait for the company to check with the delivery company on where the order it. I won't be using this company again and I have lodged a claim with the credit card company to try and action a refund. No good - Stay clear”

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Hello Daniel, Thank you for your feedback, We're sorry to hear one of your items got lost in the courier network, please accept our apologies for this. Our customer service team raised an investigation with the couriers and requested them to conduct a depot search in order to locate your item, we needed to allow the couriers to investigate the whereabouts of the consignment as unfortunately there would still be a possibility of the original item being delivered if we were to arrange for a replacement or a refund to be issued. We appreciate your continued patience in this matter, our customer service team issued a full refund back onto your original payment method for you. Thank you, Big Furniture Warehouse

“Very happy with the chairs. Good quality.”

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“Lost far too much money ordering a £40 item , ended up costing over £350 in lost wages due to the delivery company deciding to keep changing dates and turning up on other days they did not mention , ended up with 2 days of cancelled work and originally tries to order it for a day when I was originally going to be in ,seen as it says usually delivered within 24hrs on website , but then get told its gonna be 6 days , then arrives 3days early with no contact , obviously I wasn't in and then arrived the day after again , which had to book another unpaid day of , would of bin 5 stars if I would of simply ordered and would of arrived when expected , will not be able to order from here in future as cannot trust the delivery process or times at all”

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Good Afternoon Mark, Thank you for your feedback, We do apologise for any inconvenience this may have caused for you, please note we would never advise to take a day off work for delivery due to any unforeseen circumstances and delays which may occur in the courier network. Our website advises 'usually delivered within 24 hours' however your order was placed on a Friday evening, due to this the item wasn't dispatched from our warehouse until Monday and the goods went out for delivery the following Tuesday for you. All tracking details are provided to our customers on the dispatch email, this allows our customers to keep an eye on the tracking details for any updates. Once again sorry for the delay and any disappointment this may have caused. Thank you, Big Furniture Warehouse

“The delivery was smooth”

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“Lovely piece of furniture easy to assemble and very quick on delivery the item was a bit damaged but it only being used as a toy box”

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“Great quality, and fast delivery”

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“GREAT - NO PROBLEMS AT ALL, AND QUICK DELIVERY. WOULD RECOMMEND AND WOULD USE THEM AGAIN”

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“A good quality tressle table at a really great price. Well packed and received in perfect condition in a quick delivery time. Very pleased with my purchase.”

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“I ordered two ottomans for toy storage, placed them both together it’s also created a seating place for my child to sit, completely transformed my room. Was tricky to assemble and the screws would be better magnetic other than that great buy, also had a speedy delivery which is always great”

Big Furniture Warehouse 5 star review on 11th August 2023

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“A good solid cupboard at a very good price.”

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“Good value for money considering the prices for coffee tables would recommend easy to assemble not to heavy to move around solid base”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews