Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Received the Table lamp on time, very well packaged and a great item ,and made of Very solid materials Looks great.Now looking at your other items in this range.A++”

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“Great product, super speedy delivery”

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“item sent was not the item I ordered so very disappointed was told after numerous email that they would collect item was in all day but still not been collected”

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“Quick service. No hassle. Good furniture at very reasonable price.”

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“Item never arrived. No one to contact in Customer Services.”

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Good Afternoon, Thank you for your feedback. We're sorry to hear you never received your order, please accept our apologies for this. I can see a member of our customer service team reached out to you on the 10th of March advising the couriers have returned this due to having an incomplete address, unfortunately we received no response from yourself so we issued you a full refund. Please accept our apologies for any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“First time i've used. Very impressed. Quick delivery and great customer service. Will use again!!”

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“It's a lovely table only fault one of the pistons (L) doesn't work”

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“Excellent service and lovely rugs. Delighted!”

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“Much better than the usual people that sell Corona furniture.”

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“I need some new drawers for my bedroom and had been looking at a few options when I found the Big Furniture Warehouse online. Their items matched my budget and looked to be of excellent quality. They arrived a couple of days later by courier. Upon building one of them, we noticed that there was a piece missing. I contacted the company, they apologised and I was sent the missing piece which arrived a couple of days later. I absolutely love my new drawers! I can’t fault the service or the correspondence from Big Furniture Warehouse and would happily order from them again and recommend to friends and family.”

Big Furniture Warehouse 5 star review on 4th March 2023

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“Lovely furniture! Especially for the price it’s worth every penny. They allow 6-12 months klarna also!”

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“Competitive price, simple to use website, very easy and quick delivery.. why can’t other retailers be like this… just impressed all they way.. thank you.”

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“Very happy with purchase and felt safe with company T’s & C’s. Not so happy with delivery man who wanted a lift with the flat packed breakfast bar & 4 stools as he had no delivery ‘trolly’ to move it! Luckily my husband had briefly nipped home from work for a forgotten item as delivery man said he’d have to take the item back to store if nobody could help him lift it. This would make me hesitant about ordering again unless guarantee that delivery man could deliver without help from customer! Aside from that, the breakfast bar and stools were easy to assemble and great quality, solid wood. Very good value for money compared to other similar items seen elsewhere.”

Big Furniture Warehouse 5 star review on 3rd March 2023

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“Quick delivery and the furniture was of good quality for the price. It was quick and easy to assemble.”

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“Furniture arrived in ripped up box. parts were broken and not labelled correctly. instructions were incorrect at times. parcel arrived 3 days late. there are marks and chips everywhere, it looks like the furniture has been used!”

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“It was a pleasure to deal with this company from start to finish. Good communication, great product great delivery..”

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“True to your word.lovely delivery person.”

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“Paris console table. Absolutely super service. Console arrived really quickly. Great quality especially for price. Good instructions. One cam bolt missing (manufacturer fault not seller) but prompt replacement sent out. Really helpful customer service. Thoroughly recommend.”

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“Delivery was very good product good for price just small gap at end of shelves when put together could do with another screw at end to pull it together”

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“Great company, very fast and free delivery. Unit was really good quality and very well priced compared to others.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews