Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Wrong item sent, no helpful reply’s on the support email, live chat pointless and no contact number. My problem is still not resolved. A very disappointed customer indeed. Would not recommend to this company to anyone. AVOID!”

Helpful Report

Good Afternoon Leonie, Thank you very much for your feedback. We're really sorry to hear you have received the incorrect item, they seems to have been a picking error in the warehouse, please accept our apologies for this. We completely understand your frustration in this instance, due to the bank holiday weekend and the item you have purchased coming directly from our suppliers in Scotland, the turn around time to resolve this has taken a little longer than usual, we really appreciate your patience in this instance. Our customer service team have reach out to you confirming a collection and replacement has been scheduled for the end of the week for you, should you have any further issues, please don't hesitate to get back in contact. Once again, apologies for the delay and any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“Great variety of products. Excellent customer service and very fast delivery.”

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“I am very happy with my purchase. The quality of the furniture is excellent and the instructions to assemble it were very clear.”

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“Good prices and products.”

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“Furniture is lovely and instructions are ok however box had a big hole in it. When opened two giant spiders crawled out! Really should check packaging before distribution! Also emailing tracking number without the courier is really unhelpful. Delivered to neighbour with no notification of where the parcel was. Really happy with the sideboard though just not the extra travelling companions 🕷🕷”

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“Item arrived quickly and was as described. I was a bit worried about some of the reviews I’d seen but I had no problems”

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“Fast delivery however the box arrived battered and open and part of the bed was damaged. Luckily it’s the back part so it can’t be seen.”

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“Excellent, would definitely purchase again.”

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“Item was exactly as described and really happy with my purchase. Delivery was really quick. Will definitely be using again.”

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“Brilliant service and absolutely frilled to bits with the furniture I purchased. Would definitely recommend.”

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“I bought the Newton large & compact sideboards, 2 sets of side tables and a coffee table. The items came in boxes, very well protected from the hazards of being in transit so each piece arrived in perfect condition. The instructions were so easy to follow and I managed to put everything together on my own- I am really really pleased with my purchase! The only criticism is that the handles have sharp edges which will need covering up, especially coffee table, when grandchildren are around. 10 out of 10! Review is from an over 60 year old woman.”

Big Furniture Warehouse 5 star review on 31st March 2023

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“Arrived very quick but the pack part was damaged”

Helpful Report

Good Afternoon, Thank you for your feedback. We're really sorry to hear your item arrived damaged, please accept our apologies for this, Our customer service team have tried to reach out to you a couple of times to arrange for a replacement part to be sent out to you but unfortunately we have received no response. Apologies for any disappointment this may have caused. Thank you, Big Furniture Warehouse

“Excellent product at a great price. Just the right size for my garden studio. Highly recommended”

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“Fast delivery, item arrived with no damage, manufacturing quality on a lower level but serves the purpose.”

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“Very impressed, the desk was easy to put together, looks professional and fits perfectly into the corner of my room. Just what I needed!”

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“Well made cube storage with boxes. A handle missing from one of the boxes was sorted within a couple of days by them sending me a complete new set. 5 star customer service and 5 star product. Definitely recommend and will shop here again.”

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“Arrived quickly and packed well ....all the bits and pieces needed to build I'm pleased to say we're in the packaging ....I shall be ordering more”

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“Item very good at a great price. Very prompt delivery with good notifications.”

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“Great quality shelves, look just as they do on the website. Arrived promptly, good communication.”

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“Purchase arrived as promised .I am very satisfied .”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews