Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Product was as described and delivery was prompt as stared”

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“Was very pleased with the furniture but unfortunately I was sent the wrong order and trying to get hold of you was not the easiest but was resolved”

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“Quick delivery to Northern ireland and great value.”

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“Very quick delivery, really pleased”

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“I love my new furniture but the little pads that they put on the feet on my settie and chair keep coming off”

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“I wanted to see if it was possible to buy 2 extra chairs for a 2-seater bistro set I bought via Amazon, and they couldn't have been more helpful and, of course, it was very nice when they said yes.”

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“Great product and delivered as agreed”

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“quick delivery. product was good. Assembly was bit difficult.”

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“Good quality, fast delivery”

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“Good customer service and delivery service are very good. Well done 👦”

Big Furniture Warehouse 5 star review on 24th February 2023

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“The item arrived damages I leg if garden table broken I informed the delivery company But got no reply”

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Good Afternoon John, Thank you for your feedback. Please accept our apologies for this arriving damaged, unfortunately the courier company wouldn't be able to resolve this issue for you. Our customer service team reached out to you regarding this and arranged for a replacement part to be sent to you, Thank you for confirming this has now been received and there are no further issues, we're glad to hear this matter has now been resolved. Thank you for your patience and apologies for any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“My shoe cabinet came really quickly, really good quality and excellent value for money. Really happy with my purchase”

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“The item that arrived was faulty, very poorly made which meant could not be assembled as per instructions. Brackets did not line up with holes and so couldn’t actually go together. Wonder if I received a returned item as hinges had already been put on. Although not happy with the item, the Customer service has been brilliant, I received a quick response and after providing further evidence of issue, they have advised of options to resolve this issue. I suspect I was just unlucky on this occasion in receiving a faulty item.”

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“Fast and free shipping, high quality item”

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“Fast delivery, very good shoe cabinet, spacious”

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“Very disappointed with purchase of Lamp Table, that was listed and pictured as Blue when in effect it is Grey. This cannot be returned as helpful husband put it together before I got home. But BFW customer service have been polite and refunded approx 16% of price paid. Still very disappointed as it is not as described or what I wanted.”

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“Out of a set of four matching items for my bedroom i received only three, and those three came on different days throughout a period of weeks and they say they lost the fourth and now it’s out of stock so all in all a pointless exercise.”

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Hello Emily, Thank you for your feedback. We are extremely sorry for the loss of your order in the courier network, we completely understand your frustration in this instance. Due to the size and weight difference of the items purchased, these shipped with different couriers and can therefore result in these being delivered on different dates. Our customer service team work closely with the couriers to try and arrange for these to be delivered on the same day but it just isn't guaranteed unfortunately. A full refund has been issued for the loss of your item and a discount code has been provided to compensate for this in order for you to repurchase the item once this comes back into stock. Please accept our apologies for any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“I saw this at first in a high branded shop and loved it… although I did not like the price of 170.00. I kept looking for something similar of the same quality but a lower price. I found furniture warehouse and the exact item for 40.00 cheaper was a no brainer thanks furniture warehouse I love it!”

Big Furniture Warehouse 5 star review on 20th February 2023

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“Great item, very fast delivery, good price!”

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“Lovely piece of furniture, great value for money and fast delivery. Instructions for flat pack were poor though and overly complicated!”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews