Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very impressed by the prices, but I wasn't expecting amazing quality for what I paid,but was very pleasantly surprised when the boxes arrived and they were so heavy, instructions to put together were OK,but the furniture is of high quality, will definitely use again”

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“Ladder shelf arrived in good time but unfortunately we just unpacked it to discover damage. Very disappointing. The shelf has a fairly big chip out of it.”

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Good Afternoon, Thank you for your feedback, We're sorry to see your item arrived with a damaged part, please accept our apologies for this. Our customer service team reach out to you in order to offer a replacement part and get this resolved but unfortunately we received no response. Please don't hesitate to get in contact with us if you wish to get this rectified. Apologies for any disappointment caused. Thank you, Big Furniture Warehouse

“From the time of ordering to the time of delivery first class service all around.”

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“Lovely pieces, great quality.”

Big Furniture Warehouse 5 star review on 9th July 2023

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“Just love my console table. Looks great in my living room”

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“So pleased with our bistro set. Very well packaged and easy to assemble - really sturdy for the price.”

Big Furniture Warehouse 5 star review on 8th July 2023

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“Great cupboard for my shoes”

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“Good quality for the money”

Big Furniture Warehouse 5 star review on 7th July 2023

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“Very quick delivery, price and quality excellent , will look lovely in bathroom”

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“Great item, sturdy and easy to put up. Arrived ahead of time by a lovely young man”

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“Very good”

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“Tables were of expected quality, however I did not expect to order 4, that were delivered together, and have to pay £9.99 each ! Not impressed.”

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Good Afternoon Fiona, Thank you for your feedback, I'm sorry to hear Wowcher have charged you £9.99 for delivery for each item, Please note we are only the suppliers and these charges are incurred by Wowcher directly and not ourselves, we hope you can understand this. Thank you, Big Furniture Warehouse

“Absolutely shocking as I’ve yet to receive my sideboard unit”

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Good Afternoon Chloe, Our customer service team have reached out to you regarding the delivery of your order, We can see this was delivered on the 3rd at 14:15, photo evidence has been provided to you via email. Apologies for any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“Speedy delivery, product is of suitable quality, good design. Assembly is quite simple once you fathom how to assemble the tables.”

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“Good service prompt delivery”

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“I ordered 6 items 1 of which has the 2 incorrect parts. I’ve emailed customer service but apparently it could take up to 48 hours for a response, not good enough I’m afraid. There is no contact number to speak to a human being! Very frustrating!”

Helpful Report

Hello Julie, Our customer service team try their best to respond to all messages as soon as possible, our working hours are Monday - Friday 8:00 - 16:00. During busy periods, we advise it can take up to 48 hours to receive a response to give our customers a time scale, we appreciate your patience in this matter. We're really sorry to hear your item has arrived with incorrect parts, please accept our apologies for this, I can see our customer service team have been in touch with yourself in order to get this matter resolved. Once again we apologise for any disappointment and inconvenience this may have caused. Thank you, Big Furniture Warehouse

“Fast delivery , good price and good quality so very happy. We will buy from them again.”

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“Lovely tv unit well pleased with it easy assembly delivery excellent”

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“Great bed! Great price! I wanted a bed with storage and an extra bed and this item did not disappoint. I managed to put it together by myself taking around 4 hours.”

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“good quality and quick delivery”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews