BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,004 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not hav a machine that does hot and cold water, all I have is the one that makes fizzy water, and I am very pleased with it.”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback regarding your BIBO Fizz 😊

Posted 2 months ago

“So far very pleased with my Bibo.”

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Posted 6 months ago

Thank you for your feedback 😊 We're so pleased to hear that you are enjoying your new BIBO!

Posted 6 months ago

“Both the hot and cold water had a strange chemical smell/taste following installation. During a phone call to a member of the team I was advised to run off 10 litres to rid the smell/taste which was caused by the new components. The next day we still had the same issue and during a second phone call to the same team member I was advised that this could take up to 2 weeks to resolve. This was not mentioned previously or by the person who installed the machine”

Helpful Report

Posted 6 months ago

Many thanks for your feedback. I'm sorry to hear that you had been experiencing an issue with the water from the BIBO following installation, but I am pleased that this is now all resolved 😊

Posted 6 months ago

“Have a BiBo on rental which I am more than happy with. Needed a new hot water tank cleaning tank cartridge as the one I had leaked badly as it had been used many times. I ordered a new hot water tank cleaning kit and it arrived in 48hrs and was exactly what I needed. Excellent service and still quite happy with my machine.”

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Posted 7 months ago

Thank you for your feedback. It's great to hear that you continue to enjoy the benefits of the BIBO and that the service received has been excellent 😊

Posted 7 months ago

“Excellent Service. Very quick 1 week from order to installed. Tasha was excellent. Discussing where and how it would be installed. Takes a couple of weeks for the new smell to go and slight taste of newness to go, but now great taste.”

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Posted 8 months ago

Thank you for your feedback. It's great to hear that you are enjoying your new BIBO and that the service provided by our team has been very positive 😊

Posted 8 months ago

“Bibo purifier is wonderful, we r really enjoying it. As of now, it's showing a notice to change the filters and clean the hot tank. It's very helpful thing as it shows it automatically. We paid and requested for filters n cleaning kits, hope we get them soon to enjoy the filter further.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback :-)

Posted 1 year ago

“Simple transaction, online messaging function was useful to remove an item from an order before being dispatched. The fitting kit does seem expensive for the items it contains. especially as I only required one part, none the less it was of good quality.”

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Posted 2 years ago

Thank you for your feedback. We're really pleased to hear that we were able to resolve your query via our online chat service :-)

Posted 2 years ago

“Bibowater installed pipework leaking in cupboards 2 hours after installation, had to turn off main water supply to prevent further water damage to kitchen cupboards as the leak was coming from the joint bibo installed. phoned company told they will get back to me shortly, waited hour no reply phoned again 17.15 company closed (website says 17.30), diverted to an out of hours line, who can only record the issue and arrange a call back 3 days later.... yes they expected me and the family to go three days without washing, flushing toilet, drinking water, tea, etc. Aftersales and warranty service (no existant), that's all I had was "we can't do anything except get someone to contact u in three days", again that's three days without water in the house. Totally unacceptable. As this is an experienced example of their aftersales and warranty service, moving forward I have NO confidence in thier intention or ability in honouring thier aftersales or warranty commitment. Therefore it saddens me to write this review and to inform bibo that I will be returning the product. Coupled to this I now have to call out a plumber to repair the leakage bibo created. Update.. (13th February 2023)) Following the weekend and after several calls between myself and Bibo, they agreed that the level of service i recieved was not up to thier usual standard and to reimburse the cost of the plumber I employed to correct the issue, and after discussing the issue have revised thier instalation procedure. As identified previously I am more than happy with the product (Even after 5 weeks of use), the initial installation issues were resolved on the Monday after installation. I was /am still disappointed with thier initial response, but this appears to have been a cumulation of several things coming together at the same time, which is unlikely to repeat itself. Therefore I am now happy to recommend BIBO product and service's.”

Helpful Report

Posted 2 years ago

Many thanks for your initial feedback, and for your revised review. We really are very sorry for the issues encountered following the initial installation, and for the response received. I am pleased to hear that this was all resolved satisfactorily, and that you are enjoying your new BIBO! :-)

Posted 2 years ago

“Easy to use. Great taste and we all family love it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are so pleased to hear that you and your family are enjoying your BIBO :-)

Posted 2 years ago

“In general an excellent product. The exception is that it is not very energy efficient. If you want a glass of cold water you then proceed to heat the hot water for the next hour (minimum). There is no way to switch the unit back into sleep mode.”

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Posted 2 years ago

“Easy to use and doesn’t make a lot of mess. The different settings are useful as we all like a different amount of fizz in our water.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are really pleased to hear that you are all enjoying your new BIBO Fizz :-)

Posted 2 years ago

“The sparkling water is excellent and the device ea. Better communication neededsy to use. However, the process for returning cylinders and receiving a refund of the deposit took 3 phone calls to clarify and I still have to wait for my credit card statement to see if the returned cylinders have arrived and my refund credited”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're really happy to hear that you are pleased with the BIBO Fizz! We will take your comments regarding the refund procedure on board and see where we can make improvements :-)

Posted 2 years ago

“Really pleased with the machine, hot water and chilled water on demand is great. Couple of improvements I would make though. I would like to see a visual countdown or 1,2,3 presses depending on cup size when using the cup button. Not all of our cups are the same size and don't want to keep changing the setting for cup size. Also the drip tray. I think it would be better with a sliding height adjust function rather than on or off for larger cups/glasses. Otherwise cannot fault the bibo water dispenser”

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Posted 2 years ago

“Carbonated water without plastic bottle waste using less processes / transportation- gotta be a good thing. Costs a shade more- but buying gas canisters is speedy and efficient. BIBO customer service is very efficient.”

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Posted 3 years ago

Great to hear you are enjoying your BIBO Fizz and have reduced your single-use plastic waste!

Posted 3 years ago

“perfect for sparkling water and saving planet with no single use plasic bottled”

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Posted 3 years ago

We think so too!

Posted 3 years ago

“Could not be without my Bibo, instant hot water for coffee and tea, and nice cool water on tap. Saving money by not wastefully boiling water, and cold water filtered and UV treated for a great taste compared with tap water.”

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Posted 3 years ago

“A very convenient source of hot and chilled water. Reliable and easy.”

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Posted 3 years ago

“Only had the Bibo for a couple of weeks and it is doing everything I expected of it.”

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Posted 3 years ago

Really great to hear! Looking forward to having you as part of the BIBO family for many years to come!

Posted 3 years ago

“Love it BUT- Great hot and cold on demand. We rent ours. Had an issue spitting out hot water and tray leaked(hole) all over side daily. Service was good came out promptly to have look saying was 'normal' but first 6 months was no issue now tray filling up every day. Not sure now wether to keep after a year. Great idea but not if faulty.”

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Posted 3 years ago

“This is my 2nd machine and I am very happy with it. Recently I was given tap water somewhere and couldn't believe how it tasted compared to the water quality from my BIBO”

Helpful Report

Posted 3 years ago

BIBO Water is rated 4.5 based on 1,004 reviews