BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 986 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A true pleasure to deal with from start to finish our Bibo was ordered, delivered and self installed within 2 days ... My family and I wouldn't be without our Bibo ... It is a welcome addition to our kitchen and now there is no need for a water filter or kettle !!! Our two sons thoroughly enjoy drinking fresh cold filtered water which is definitely a healthier option to fizzy drinks !!! If you have any doubts just try one ... Thank you for all your assistance Mim.”

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Posted 8 years ago

So glad to hear you wouldn't be without your BIBO, Mr Kelly! Thank you for the feedback. :)

Posted 7 years ago

“We have had Bilbo for just over 4 years, an invaluable member of our kitchen. Bibbo developed a hiccup recently, now sorted out having had the best customer service we have have ever had and always have had. Execllent service from the girls at Bibbo, Larraine and Bianca and the fountain of all knowledge Carl who spent an enormous amount of time getting us up and running again. We have had exemplary service and a big thanks to you all. Bilbo water is beautiful. Would certainly recommend to others.”

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Posted 8 years ago

Thank you for such lovely feedback!! :)

Posted 7 years ago

“The customer service they provide whether by e-mail or telephone is always prompt, informative and very helpful. I have been dealing with a lady called Mim who is excellent and a credit to the company.”

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Posted 8 years ago

Thank you for the lovely feedback, Lucy! :)

Posted 8 years ago

“Had my Bibo for nearly four years. De-scaled it three times and each time there followed a leak which meant Bibo fitter appointments plus parts. This year was advised that I needed a new hot tank to be fitted - costing £128. Only myself using the Bibo, so is hardly overworked and I don't use the hot water for cooking. Annual cost of filters and UV lamp is £77.50 + 2 Descalers £66 (was told it should have been descaled twice a year though says annually on website). Makes this machine non-economical to run. Total cost for machine/sundries/repairs over less than 4 years = £800. £213 p,a, I have now abandoned it due to the further cost of repair. Who knows if another leak will occur on the next de-scale or whatever. However, on the plus side I will miss the cold filter water and instant hot drinks.”

Helpful Report

Posted 8 years ago

Thank you for your review Maureen & I’m sorry to hear your BIBO has been causing you some trouble. Like any home appliance, your BIBO needs to be cared for to ensure it works to its full potential. The hot tank in your BIBO should ideally be cleaned every 6-9 months to make sure any lime scale build-up is prevented and cleared and we regularly e-mail our customers a reminder of this. The typical cost of cleaning is £19.99 per year or just 5p per day based on our current prices. You bought your BIBO in November 2012 and you bought your first hot tank cleaning kit in January 2015 so it’s likely that the reason your drip tray overflows is due to the build up of scale in the tank over the first 2 years which now even regular cleaning will not be able to remove. The best way to resolve this once and for all is to replace the hot tank then to clean it regularly. We can arrange for a technician to replace the tank for you. The only other cost of owning a BIBO is buying an annual replacement filter pack and I’m delighted you have chosen our Filter Pack Delivery Service and enjoy the >20% saving this represents. This service costs £77.50 per year or 21p per day. It looks as though your calculation of the cost of ownership is more than you have actually spent over 4 years and we will send you a breakdown of this to help put your mind at rest. We really do not want you to abandon your BIBO, and we will call you to agree the best way forward. Thank you again

Posted 8 years ago

“Lots of fresh cold water when i want it and hot water to, what more could you need. Simple to use easy to maintain, pure heaven.”

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Posted 8 years ago

We think it is pure heaven too Mick!

Posted 8 years ago

“5 service and products”

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Posted 8 years ago

Thank you! :)

Posted 8 years ago

“I cannot think of any more words to describe the brilliance of Bibo water. Always receive outstanding service.”

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Posted 8 years ago

Thank you for such lovely feedback, Sylvia!

Posted 8 years ago

“It is still working well, although has its little bugs”

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Posted 8 years ago

Hi Ken, thank you for the feedback. Please do get in touch with us at customers@bibowater.co.uk to discuss any concerns you may have about your BIBO!

Posted 8 years ago

“Great addition to the kitchen providing instant boiling and cold water. I now wonder how we managed before, Service, installation and after sales was very good. I would definitely recommend.”

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Posted 8 years ago

Thank you for the great feedback, Mark! :) Glad to hear you would recommend!

Posted 8 years ago

Thank you for the great feedback, Mark! :) Glad to hear you would recommend!

Posted 8 years ago

“Great to have pure hot and chilled water on demand. Could do with a switch off button but otherwise excellent.”

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Posted 8 years ago

Thansk for the feedback. Remeber you do have the power saving feature on a BIBO Classic which means you can set it to turn on and off to suit your lifestyle!

Posted 8 years ago

“Virtually instant pots of tea, glasses of cold water - which tastes wonderful. No filling of kettles and then waiting for them to boil.”

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Posted 8 years ago

Thanks for the lovely feedback, Doug!

Posted 8 years ago

“Easy to use and reliable. On demand water absolutely perfect and tastes much better than tap water. Maintenence easy if a little time consuming. No complaints.”

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Posted 8 years ago

Thanks for the lovely feedback Stephen!

Posted 8 years ago

“Very good product”

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Posted 8 years ago

Thank you! :)

Posted 8 years ago

“Right temperature on tap when you want it.”

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Posted 8 years ago

One of the many benefits!

Posted 8 years ago

“Service from your is very good and you never forget my cleaning times and filters. Bibo working well”

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Posted 8 years ago

Thank you for the great feedback, Philip :)

Posted 8 years ago

“Great hot & cold water "on tap", but severely let down by the need to descale 3 times a year. The descaling process is a total pain.”

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Posted 8 years ago

“I love my BIBO hot water on tap and cold filtered water on demand , Awesome”

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Posted 8 years ago

“Very convenient excellent quality”

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Posted 8 years ago

“To have near instant hot/cold filtered water (a must in our water area) is great - saving a fortune by not buying bottled water for work each day. The ordering system for filters etc is painless and efficient and as a family we are happy that we saw the advert and decided to purchase the system, over a year ago”

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Posted 8 years ago

“A fault developed that was diagnosed over the phone spare part and very comprehensive instruction sheets sent easy inexpensive repair carried out by myself Very happy 3 yr customer”

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Posted 8 years ago

BIBO Water is rated 4.6 based on 986 reviews