BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased I chose Bibo, from the excellent personal service I received from Harriet, to the quick delivery. I even installed it myself, which took roughly an hour from unpacking, a decent install video did help. The water is noticeably clearer than my previous filter tap, and the whole family is making full use of it.”

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Posted 3 years ago

“You took my money even though the item was out of stock this is against distance selling law. Admitedly you refunded it but that's to late imho”

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Posted 3 years ago

“Excellent service - love having boiling water on demand.”

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Posted 3 years ago

“Ordered my fizz machine over a month ago and still waiting for it to be delivered.”

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Posted 3 years ago

“Just purchased my new BIBO have owned one for 9 years and wouldn’t be without it. The best item in the kitchen.”

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Posted 3 years ago

“Absolutely love our BIBO was bought to help my husband who has MS. The water did taste a bit strange to begin with but think we just needed to run the water through a bit more as it’s fine now.”

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Posted 3 years ago

“Love my Bibo it’s used all the time for tea,coffee, veg water and in the heat the cold water facility is amazing. Easy to keep clean and easy to descale too. It’s smart and looks smart sitting on the side”

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Posted 3 years ago

“Early days but really happy with it at moment”

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Posted 3 years ago

“Can not fault the concept and the unit delivers filtered hot or cold water as described. In hard water areas you do need to clean every 6 months, so running costs mount up. Dropped 2 stars since the unit developed 2 leaks in 2 years. On both occasions, I managed to strip down myself and fix, but internal build quality is so-so.”

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Posted 3 years ago

“Machine is good, does exactly what it should. It was faulty upon installation but the installers repaired before leaving. Few issues with getting it installed but not Bibo's fault as they use outside engineers. Happy with Bobo company so far”

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Posted 3 years ago

“So far so good. Early days yet. Easy to get install, and seems to work well so far. The instruction manual, however, could be improved by utilising a larger and darker typeface.”

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Posted 3 years ago

“Water leaking all the time”

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Posted 3 years ago

“Loving my new BIBO Fizz. Product is great and arrived promptly, customers service was great. Happy all round!”

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Posted 3 years ago

“Highly recommended, great service from the team. Especially Harriet!”

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Posted 3 years ago

“Not installed yet should be next week”

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Posted 3 years ago

“I initially had a problem with my BIBO Fizz but this was dealt with by the staff quickly and efficiently and very speedily resolved. I would have no hesitation recommending this company to people because of their excellent customer care and I love my Fizz machine.”

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Posted 3 years ago

“Great service. Thank you. Loving our Bibo.”

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Posted 3 years ago

“Great little machine, easy to use and excellent customer service”

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Posted 3 years ago

“Hi, we love the BIBO fizz system. The only issue we have had is that so far we've been unable to return our empty gas cylinder as the post office refused to take it....”

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Posted 3 years ago

Thanks for your feedback, Rachel! So pleased you love your BIBO Fizz! Super sorry to hear your post office wouldn't accept the empty Co2 - there is no reason for them not to, as it's empty! I am aware you said you would be trying again but if this doesn't work, just let us know and we can arrrange a courier collection instead!

Posted 3 years ago

“Took out contract with Bibo on the understanding that Engineers would come out to service the machine. So was somewhat surprised when I received a service kit through the post. Regardless, I forged ahead & with the aid of some YouTube vids attempted to replace the water filter - how difficult could it be? Apparently, with my machine, extremely! I spent the best part of Saturday afternoon taking out & re-inserting the damn thing every which way. All for nothing since the water dispenser was not having any of it & kept insisting there was not a filter inserted. Since this happened on the Saturday of a Bank Holiday, I was unable to use the machine for several days. On the Tuesday I called them up first thing, only to have a receptionist try to tell me that the problem was I hadn’t inserted it correctly - seriously??!!! On requesting a call out from an Engineer, I was then informed - to add insult to injury - that if the fault was found to be user error, I would be charged! I am also currently waiting for a call back to let me know how much longer I will have to wait for an Engineer to visit me, in spite of the fact I literally live in the locality of the business. All in all, although I love my machine, am not impressed by the customer service!”

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Posted 3 years ago

Hi there, thanks so much for your feedback. I am so sorry if there was a misunderstanding regarding which contract you took out with us. We do have a more comprehensive contract where we do look after the maintenance and servicing for you. If you want to move onto this plan do just let us know and we can get this sorted for you. We have a few tips and tricks our super experienced customer service team can help with over the phone if you are struggling to get your BIBO filter inserted, however, I can see you called in first thing this morning and our engineer is visiting you tomorrow to help you get this resolved. :)

Posted 3 years ago

BIBO Water is rated 4.6 based on 985 reviews