BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi sometimes my hot water button don’t turn off just the top hot button if it wasn’t for that I would be totally happy it would be great It’s very expensive to run £100 a year and wouldnt be easy for my wife to service. Mr Storey”

Helpful Report

Posted 6 years ago

“excellent customer services before and after purchase. really pleased with our bibo classic.”

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Posted 6 years ago

“Filter worked fine for 18 months . One person user . Fitted new filter at cost of £95 not worked since . Offering a charge of £75 for an engineers visit with no guarantees it could be repaired . Very disappointed customer”

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Posted 6 years ago

Hi there, thank you for your message and sorry to hear you are disappointed. Our filter pack delivery service is £79.50/year for a full years supply of filters, not just one. :) If you have found that your filter has caused an issue with your machine then we will always send out a replacement filter to you free of charge. If you can get in touch to advise us of your details, we can get your BIBO up and running for you! :)

Posted 6 years ago

“This is a review about process more than use of machine as only installed today. To my surprise they have fitted flush without any holes or wires and pipes showing. Engineer explained how to use machine and was done within the hour. Initial thoughts water tastes really good and has approval from kids. Machine looks good in kitchen and not too large although we would of preferred to be slightly smaller.”

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Posted 6 years ago

“Superb after sales service, Love the machine too. I would be lost without is. #Ilovemytea”

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Posted 6 years ago

“The measure of a good company is their after sales service and their common sense and flexibility in that. BIBO get it right”

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Posted 6 years ago

“We have had our BIBO for nearly two years and we have forgotten we had a kettle. The service has always been good and if you have a problem just ring them; problem solved. Hot and chilled water are ready in an instant, so teas, coffees or just a cool refreshing drink are always available at the touch of a button. The only issue we do have is with the hot tank cleaning and the replacement of the filter. It is common with our BIBO to dispense hot water for teas with a froth. Doesn't cause us a problem but it does take about a dozen hot drinks to clear. When all said and done this was a wise purchase.”

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Posted 6 years ago

“Excellent system, their customer help is just as good.”

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Posted 6 years ago

“Excellent customer service and always happy to answer questions over the phone.”

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Posted 6 years ago

“My Bibo water machine has given great service for over five years. Even better is the service I have consistently received from the Bibo team. Any time I've phoned or emailed to order supplies, ask questions or enquire about a repair, the response has been speedy, personal and genuinely helpful. Today's visit from a Bibo engineer to replace a part was no exception - Leif was a great ambassador for Bibo - friendly, knowledgeable, efficient and genuinely enthusiastic about these great little machines. It's a pleasure to deal with this truly customer-focused company.”

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Posted 6 years ago

“I have had a Bibo for a few years and the interactions and product are very good. When I have had issues I have had quick and positive responses each time.”

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Posted 6 years ago

“Speedy deliveries of "accessories", supplies etc. Bibo Classicmachines are excellent and easy to use.”

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Posted 6 years ago

“I've had my BIBO for over 5 years now and I'd never go back to kettles. A fantastic device and I'm so glad I bought it back in April 2013.”

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Posted 6 years ago

“Normally excellent, but this order was a nightmare. I asked for the filters to be shipped to a different address but the courier delivered it to the billing address! I had to pick it up from other address, which although only 10 minutes away was a pain.”

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Posted 6 years ago

“I like the ice cold water.”

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Posted 6 years ago

“Cold water is particularly cool. especially for this time of year.”

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Posted 6 years ago

“product arrived on time and is exactly as described”

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Posted 6 years ago

“It's so easy to use and to have constant hot or cold filtered water is amazing.”

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Posted 6 years ago

“Efficient and quick service. Explanation and discussion clear and informative. Great product!”

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Posted 6 years ago

“Excellent service, great installation. Wonderful product.”

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Posted 6 years ago

BIBO Water is rated 4.6 based on 985 reviews