BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,002 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very convenient source of hot and chilled water. Reliable and easy.”

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Posted 3 years ago

“I have been with Bibo for 9 years and the quality of the product and the service provided has been exemplary. The staff are very friendly efficient and knowledgeable. The response time and quick delivery of items required is excellent. Would highly recommend them.”

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Posted 3 years ago

“Using our second Bibo. Would never want to be without it. Worth every penny. Water tastes wonderful. Customer service first class. Many thanks.”

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Posted 3 years ago

Thanks for your lovely feedback, Olive! It's great to hear you are on your second BIBO!!

Posted 3 years ago

“Had a dreadful experience after electing to take up Bibo's offer to service our Bibo Bar (at a cost of £250). Returned late, badly packaged and broken. Follow up attempt was little better and, eventually, they sent me a refurbished unit, which the non-return valve failed on after a few weeks. Been a loyal customer for over 10 years but won't be replacing it again.”

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Posted 3 years ago

Thank you for your feedback. It is really unfortunate that since your full service over 6 months ago, we are no longer able to offer support on the BIBO Bar model. As you know, we discontinued this model back in 2019 and are now no longer able to receive parts for it to continue servicing. It looks as though you are still using your BIBO Bar, however, we do have our flagship model, the BIBO Classic, that we offer full support on if you wished to upgrade. :)

Posted 3 years ago

“We have had a BIBO machine for a number of years now. Love how it produces instant boiling water and equally ice cold water at the press of a button. Would be lost without my BIBO”

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Posted 3 years ago

So great to hear you are enjoying the benefits of having a BIBO!

Posted 3 years ago

“We've had our Bibo classic for quite a few years now, yeah, we've had a few problems but the best thing about Bibo is the after sales service, everyone I've spoken to by phone or email are so professional, happy to diagnose issues over the phone rather than send an expensive engineer, if they can't fix the issue there is always a choice of options to suit your needs. In this day and age of a disposable society their desire to help truly stands out, amazing first class customer service always.”

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Posted 3 years ago

Really pleased you are happy with the service you've had from us over the years! We pride ourselves on how we look after our customers and we are always trying to give our customers as many options as possible to suit them! :)

Posted 3 years ago

“Only had the Bibo for a couple of weeks and it is doing everything I expected of it.”

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Posted 3 years ago

Really great to hear! Looking forward to having you as part of the BIBO family for many years to come!

Posted 3 years ago

“Love dealing with Bibo their customer service is exceptional. Our Bibo has been in for a full service. Everything went very smooth and it was returned virtually as new. We missed our Bibo so much. Reminded us why we purchased it. Amazing quality water that’s convenient. Can’t beat instant, filtered, hot and cold water. Would not hesitate to recommend the company and the machine.”

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Posted 3 years ago

Thank you so much for your wonderful feedback, David! :)

Posted 3 years ago

“Fabulous product, fabulous service.”

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Posted 3 years ago

Thanks, Sarah!

Posted 3 years ago

“Really good customer service and loving the product so far”

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Posted 3 years ago

Thanks so much for your lovely feedback and it's really great to hear you are loving the BIBO!

Posted 3 years ago

“Was looking forward to the installation. The young lady who called told me that the plug socket could not be under the worktop as the plug was moulded on an could not be removed or the warranty was ineffective. What poor service, order was cancelled and ordered Virgin Pure, who can fit with under worktop power supply.”

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Posted 3 years ago

Yes, unfortunately, the plug is moulded on the BIBO and the removable of this does risk voiding the warranty. Besides this, there are many safety issues with the plug socket being underneath the worktop! Sorry you were unable to find a suitable alternative socket!

Posted 3 years ago

“Bibo charge your account and promise delivery within 7-10 day. Made ourselves available on any day but we haven’t heard a thing. We chased and were told we’d hear back from them within two days. But nothing! Can’t rate the device but service and communication is non existent.”

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Posted 3 years ago

“Excellent piece of kitchen equipment”

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Posted 3 years ago

“Take to long to warm up 😒😒😒”

BIBO Water 3 star review on 11th December 2021

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Posted 3 years ago

“Excellent machine. We have used Bibo since 2012. Great customer service. April in office is always a great help.”

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Posted 3 years ago

“Great, professional fast service and friendly team!”

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Posted 3 years ago

“We were spending £33 every month on bottled water. All the plastic bottles drove us nuts! When I tasted my friends water I couldn’t believe how nice it was and she showed me BiBo. It tastes fantastic!”

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Posted 3 years ago

“Very happy with my bibo it does everything that we were told good machine”

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Posted 3 years ago

“I was a bit apprehensive at first but decided to give it a try. Well instant hot water for tea and coffee and as near as iced water without the ice instantly. No more waiting for the kettle to boil. Very pleased I made the decision to go with bibo.”

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Posted 3 years ago

“So far I have had excellent service from you. But the engineer who fitted the machine went over and above what we expected, besides being very pleasant he went out of his way to help me to explain to my daughter who had to be in work.”

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Posted 3 years ago

BIBO Water is rated 4.5 based on 1,002 reviews