BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a virgin pure machine years ago and I decided to try Bibo instead. The order process is disjointed and the product has a very annoying feature. You have to remove the drip tray everytime you want to put a tall or pint glass underneath it , whoever designed this didn’t think of this annoyance which makes me hate using the machine. Customer services don’t care and neither does the director who ignores emails.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with feedback. We're sorry to hear that the functionality of the drip tray is not an ideal solution for you. Your comments will absolutely be taken on board and considered for future product development.

Posted 2 years ago

“the BIBO carbonated water machine is easy to use and effective. Prices are keen and delivery is prompt.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback. It's great to hear that you are enjoying your BIBO Fizz and that you have been impressed with the service provided :-)

Posted 2 years ago

“Excellent service had Virgin pure for years but found them useless when my machine needed repaired in fact still waiting to hear back from them. Told no engineer in Scotland thankfully I found Bibo Water and best thing was it was the same engineer that had originally installed my Virgin pure machine. Bibo Water suits my needs due to medical reasons. Excellent after sales service so BIBO WATER all the way from now on 5× service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! It's great to hear that we have been able to offer you the perfect solution with our BIBO!

Posted 2 years ago

“Excellent for just off boiler water and cold water. Easy to use. Ours was a replacement for a very old model and installation was really easy. Highly recommended”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. We're really happy to hear that you are enjoying your BIBO and that you find it easy to operate, which is one its many benefits :-)

Posted 2 years ago

“Easy to use. Great taste and we all family love it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are so pleased to hear that you and your family are enjoying your BIBO :-)

Posted 2 years ago

“Very disappointed in the service, after having used Bibo for nearly 10 years I ordered parts that I needed straight away to make my machine work as the light and filters went, I ordered them (over 100 pounds worth) and then got an email saying thanks for the order and that they were not in stock and I have to wait another 2 - 3 weeks for them (still not arrived). I have mental health issues and rely on my Bibo to make myself cups of tea and coffee and things such as noodles at night, these provide me comfort during the day and are usually made for me by my carers, I had been 2 weeks without cold filtered water and hot water and finally had an email back to mine to help me override the Bibo, this was great by the representative 'Poppy' and she was fantastic to help me get it overridden to make hot water and cold water until the new UV lamp and filters come to use it properly, they are going to be another week to two weeks now so all in all 3 - 5 weeks est. without proper filters and UV lamps to make sure the water is clear to drink. Will be looking to see if I can get the filters from a reseller next time, very disappointed and unhappy with Bibo.”

Helpful Report

Posted 2 years ago

“In general an excellent product. The exception is that it is not very energy efficient. If you want a glass of cold water you then proceed to heat the hot water for the next hour (minimum). There is no way to switch the unit back into sleep mode.”

Helpful Report

Posted 2 years ago

“Very good. Works as stated. Quick delivery of initial sparkling water maker ket and quick delivery of replacement gas cartridges. Compares fairly with other sparkling water makers on the market and has green credentials.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying your BIBO Fizz :-)

Posted 2 years ago

“I really can't praise the Bibo staff sufficiently. Knowledgeable, courteous and friendly. They give a first class service.”

Helpful Report

Posted 2 years ago

Thank you for your lovely feedback. We are thrilled to hear that our team have been able to assist you with your queries!

Posted 2 years ago

“Love my Bibo classic. Water tastes great, instant hot, instant cold. Didn't take long to learn how to customize settings, such as setting the energy saving times , water temperature etc. I had mine fitted, this was very neatly done. Looks good, no more kettle and jug filter, amazing how much neater it looks on worktop. No more spending money on water bottles, because tap water would taste of chlorine. Now the water i pay for tastes great.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're so pleased that you are enjoying all of the benefits of your new BIBO. We're sure you will be enjoying it for many years to come :-)

Posted 2 years ago

“Always helpful and efficient, personal service.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. We're so pleased to hear that our team are always able to help when needed :-)

Posted 2 years ago

“When the machine works it's great but the reliability of their machines and service leave a lot to be desired. Initially, my machine was sent to the incorrect address. This wasn't one that I had provided and I had to go and collect this myself. What a great start for something they made me pay 6 months upfront for and £78 for delivery and installation. The only time they showed any concern was when I told them that I wouldn't go and collect it from the random address that they sent it to. I have been with them for 3 years and have had 3 leaks in that time. The latest leak is on a machine I've had for 2 months and can longer use the machine as the worktops are covered in water when I get home from work. It arrived broken and was only sent because the refrigerant stopped on the last machine. Definitely very poor quality. They also failed to collect the old machine on the date scheduled. If I miss their engineer there is a £78 charge yet they miss their collection and it's a simple "sorry". The engineers they contract to repair their machines are also very useless. I was asked when I was free and after telling them I was pretty much told "Tough. We will let you know the day beforehand when we want to come". I understand they are only in certain areas on certain days but there is zero reason to give the illusion of choice and then completely ignore a date preference. If I'm only free on Friday, I'm only free on Friday. I was told by Kayleigh that they confirm the appointment 24 hours beforehand and realise that people may not be free. I still don't understand why they ask when people are free if it is just going to be ignored. They call this their "priority repair service" yet there is no rush with this and they go cheap with this and only work Monday to Friday. You wont find any mention of this on their website though. Their newer machines also don’t completely chill the water until 5 minutes after you’ve used the machine. I have mine set to the lowest and it only hits this when I dispense a glass. I suppose this fits their whole ethos though of the illusion of choice and just doing whatever they want regardless. I gave my 60 days notice due to all this and they will not fix the machine that is broken, despite me still needing to pay them the monthly fee.”

Helpful Report

Posted 2 years ago

“Well, it's not cheap, but it is good! Very well made, and gives perfect hot and chilled water. We all like it!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're thrilled to hear that you are enjoying your BIBO :-)

Posted 2 years ago

“Great customer service. Answered my query promptly and efficiently.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. We're so pleased that our Customer Service Team have been able to resolve your query!

Posted 2 years ago

“Thank you for answering my inquiry about the delivery of my BIBO Fizz Pack and for changing the date and time for me. This has now arrived and is excellent.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're really pleased to hear that you are enjoying the BIBO Fizz, and that our team were able to help you with your query :-)

Posted 2 years ago

“Phoned up with a problem the operator solved it straight away highly recommended”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are so happy to hear that you have received great customer service from our team!

Posted 2 years ago

“I have recently bought the “fizzy water” maker…. Love it!!!!! No more plastic bottles.”

Helpful Report

Posted 2 years ago

Thank you for your review! We're so pleased that you are enjoying your new BIBO Fizz :-)

Posted 2 years ago

“Fantastic service on the phone from Mim and. the guy who installed the BIBO. He was able to install even though it was a tricky route for him. He got it up and running and showed me all the workings. Great service. Very happy with the BIBO.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. We are so pleased to hear that you have received great service from both our Customer Service and engineer teams. That's great news. We hope you enjoy your brand new BIBO :-)

Posted 2 years ago

“Easy to use and well made. Well worth the money.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. It's great to hear that you are enjoying your new BIBO Fizz and are finding it easy to use. That's great news :-)

Posted 2 years ago

“I’ve reviewed this before, but we have the Bibo fizzy water maker and couldn’t be happier! It’s so easy to use, makes great fizzy water (not too many bubbles, not too few, and just the right size!) and saves me lugging heavy bottles back from the shop and saves on all that plastic. We also love that it doesn’t need electricity.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback! We are so happy to hear that you are finding your BIBO Fizz easy to use, and have been enjoying it for some time now :-)

Posted 2 years ago

BIBO Water is rated 4.6 based on 985 reviews