BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,003 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had forgotten what REAL water tastes like!!!”

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Posted 2 years ago

Thank you for your feedback! We're so pleased that you have been enjoying your BIBO :-)

Posted 2 years ago

“Excellent service and we love our Bibo. Highly recommended”

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Posted 2 years ago

Thank you for your feedback! We're so pleased that you have been enjoying your BIBO and have been happy with the service provided :-)

Posted 2 years ago

“Easy to use and doesn’t make a lot of mess. The different settings are useful as we all like a different amount of fizz in our water.”

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Posted 2 years ago

Thank you for your feedback. We are really pleased to hear that you are all enjoying your new BIBO Fizz :-)

Posted 2 years ago

“Very pleased with my Bibo. I drink a lot more cold water, which I always found difficult, and feel better for it. I would like a simpler method of using an energy saving mode, as I am on my own and only make hot drinks three or four times a day, I would be happy to wait a couple of minutes for the hot water to reheat. I am a bit concerned about energy conservation and cost, though the ease of use is great.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying the benefits of your BIBO!

Posted 2 years ago

“Order placed for filter and cleaning pack on 17th June. Still not received on 1st July inspire of chasing by email and phone. Very disappointed with customer service.”

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Posted 2 years ago

Thank you for your feedback. I am sorry for the delay with your recent Filter Pack delivery. I can see that a member of the team contacted you on Monday in response to your telephone message, to advise you of the delay we are currently experiencing with our shipment. I can confirm that your order will be leaving us on Monday to be with you Tuesday. Please accept our apologies for the inconvenience caused. BIBO

Posted 2 years ago

“What a brilliant little machine.. We could not live without it and would never go back to a kettle.”

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Posted 2 years ago

Thank you for your feedback! We love to hear that you are enjoying your BIBO :-)

Posted 2 years ago

“Great product best buy ever would not be without it. Looks good in the kitchen as well”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are thrilled that you are enjoying your BIBO :-)

Posted 2 years ago

“Keep coming back as they're a UK business and offer great customer service and value”

Helpful Report

Posted 2 years ago

Thank you for your feedback and your loyal custom! We are really pleased that you are enjoying your BIBO :-)

Posted 2 years ago

“Excellent service and nice tasting water! My only complaint is that I wished I did not have to remove that piece where the cup rests every time I want to fill my water bottle (which is very often ;) ). Other than that I am very happy.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're really pleased that you are enjoying your new BIBO :-)

Posted 2 years ago

“good with orders and refunds always quick”

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Posted 2 years ago

Thank you for your positive feedback :-)

Posted 2 years ago

“Love it. The installation was easy, I love the taste of my mains water now. Instantly chilled and boiling water. Would have liked a metallic hot pink colour but settled on purple.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Your BIBO looks great in its new home. We're really pleased to hear that you're enjoying it :-)

Posted 2 years ago

“Great machine instant hot and cold water. No waiting for a kettle. Looks great too”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're thrilled to hear you are enjoying your new BIBO :-)

Posted 2 years ago

“The design is flawed, you provide a panel with touch-sensitive buttons. however when steam is produced from hot water the screen is not usable, resulting in hot water spilling everywhere from the overfill. I sent this in a chat with your support team but no one responded.”

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Posted 2 years ago

“I love the idea of pure cold water on tap I have had my Bibo for a couple of years I work as a astrophysicist for Nasa Neo UK and my work can take me too the early hours so having a cold filtered water and kettle in one is brilliant”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are so pleased to hear that you love your BIBO :-)

Posted 2 years ago

“The issue is with the customer services. They took several weeks to deliver. The machine was installed OK (technician very capable and nice) but the UV lamp started to fail, I call customer services and sent 3 emails without getting a response back. I now want to cancel and return the machine and there is not response either.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that you are not entirely happy with your BIBO. I can see that your original emails were not sent directly to our team, which is why we were unable to respond to you right away. I can see that you have now spoken with our Customer Service Team, however, if there is anything else we can assist you with, please do not hesitate to contact us!

Posted 2 years ago

“Hard credit check.”

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Posted 2 years ago

“Not installed yet but so far so good 👍🏼”

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Posted 2 years ago

Thank you for your feedback! We're pleased to hear that you have had a positive experience with us, and hope that you are now enjoying your new BIBO!

Posted 2 years ago

“I still haven’t been contacted to get this installed. I’ve paid over £100 out over a week ago and not heard anything regarding installation.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry to hear that you have not yet been contacted with regards to installation. We are doing our utmost to schedule this with our technical partners for you. We will be in touch with you as soon as we can to confirm. Please accept our full apologies for the disappointment caused. BIBO

Posted 2 years ago

“The sparkling water is excellent and the device ea. Better communication neededsy to use. However, the process for returning cylinders and receiving a refund of the deposit took 3 phone calls to clarify and I still have to wait for my credit card statement to see if the returned cylinders have arrived and my refund credited”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're really happy to hear that you are pleased with the BIBO Fizz! We will take your comments regarding the refund procedure on board and see where we can make improvements :-)

Posted 2 years ago

“Really great company to deal with. They do what they say, and always with a smile! Great products too. I must have saved 200 plastic bottles by using my Bibo-Fizz!”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're so pleased that you are happy with your BIBO :-)

Posted 2 years ago

BIBO Water is rated 4.5 based on 1,003 reviews