BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved it at first but after nine months started problems - the end conclusion is do not have Bibo mains water going through a Combimate - if only we had known that from the start things might have been different but it was not until lots of flooding episodes and several visits from the engineer that the problem was identified. The normal tank descaling does not help so we are uninstalling Bibo today. Memorial service next week.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Stephanie. We have many customers who have successfully connected their BIBO to the popular ion exchange softening system which removes the calcium & magnesium from the water completely & alleviates the need to clean the BIBO hot tank. The COMBIMATE system doesn’t remove the hardness but attempts to stop scale forming by dosing the water with polyphosphate. This results in the build-up ‘loose’ scale particles in the BIBO hot tank which are more difficult to remove even with regular cleaning. Connecting the BIBO to an untreated water supply & cleaning the tank regularly would be the best solution. Please do get in touch with us if you'd like us to come out and re-install your BIBO! :)

Posted 7 years ago

“easy to use and efficient at its job”

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Posted 7 years ago

Thank you for the feedback, Kenneth!

Posted 7 years ago

“Excellent piece of kit I thought about a hot water tap but this is so much better - we have never drank as much water and the simplicity of making a hot drink is a real hit. Installation was done speedily with a minimum of mess which was cleaned up and taken away and the chap was really friendly too.We love this and would recommend it to anyone.”

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Posted 7 years ago

So glad to hear you are happy with your BIBO! Thank you for the lovely feedback. :)

Posted 7 years ago

“we love having quick access to filtered chilled and hot water. Our kitchen and living area is open plan and boiling the kettle was always a noisy process.....don't miss the noise or the steam. I was surprised how easy the bibo was to install, especially as my husband had never done anything like this before.”

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Posted 7 years ago

Thank you for the wonderful feedback, Catherine!

Posted 7 years ago

“Just had my Bibo installed in my kitchen showroom, and the fitter was very nice and friendly and did a very neat job. It's great having lovely fresh water at a press of a botton. highly recommend.”

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Posted 7 years ago

So good to hear you are enjoying having filtered water instantly!

Posted 7 years ago

“I had a problem but got in touch with BIBO and got it sorted. They certainly know their product.”

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Posted 7 years ago

Hi Jennifer, really good to hear your BIBO is all back up and running!

Posted 7 years ago

“Great product, boiling water on tap along with ice cold water, refreshing for the hot summer. Yes filters are costly but it's comparative to a fridge door type filter cost over a year.”

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Posted 7 years ago

Hi Paul, thank you for the great feedback. Our BIBO filters work out at about 20p a day which is definitely comparative, if not cheaper than other filters!

Posted 7 years ago

“Efficient service. Product works well. Filters are not cheap!”

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Posted 7 years ago

Hi Angela, thank you for the feedback. If you are on our simple filter pack delivery service then it works out at only 20p a day! :)

Posted 7 years ago

“Brilliant product, couldn't imagine life without our Bibo. Service always first class from the company for filters, descaler etc.”

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Posted 7 years ago

“Had a few problems but now we have a working machine it's great.”

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Posted 7 years ago

“Hot and cold filtered water on demand without having to refill, its so convenient!”

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Posted 7 years ago

So glad you are enjoying the convenience of having your BIBO, Neil!

Posted 7 years ago

“Always available at the touch of a button.”

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Posted 7 years ago

It's great isn't it!

Posted 7 years ago

“we have had a Bibo in our work place now for about 2 years, it started off ok but now if you want to make a hot drink you get not boiling water but a scummy bubbling top cup of tea or coffee, which looks terrible. would not have one of these at home if you paid me to have one”

Helpful Report

Posted 7 years ago

Thank you for your feedback and sorry to hear you are disappointed with the quality of your water. The BIBO needs descaling every 6 months in order to combat symptoms related to lime scale accumulation. This is imperative in the regular care and maintenance of your BIBO to maintain the quality of your hot drinks, particularly in hard water areas. It appears from our records that your BIBO hasn't been descaled for well over a year so I would recommend purchasing our refill solution to resolve your symptoms! :)

Posted 7 years ago

“Had a few issues with my bibo. Leaking from inside which was a faulty solenoid. Easy to repair though. It needs descaling every 4 months also.”

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Posted 7 years ago

Thank you for your feedback, Tom. Glad to hear your BIBO is all back up and running. :)

Posted 7 years ago

“I ordered two bottles of flushing fluid on line with ease and they were delivered pronto.”

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Posted 7 years ago

Thank you for the feedback!

Posted 7 years ago

“Easy website to use and excellent products”

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Posted 7 years ago

Thank you for the lovely feedback Ellena!

Posted 7 years ago

“Responding helpfully to problems and service queries. Lots of nice cold water whenever.”

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Posted 7 years ago

Thank you for the lovely feedback, Kate!

Posted 7 years ago

“BIBO made me happy by being there at all times. No waiting for kettles to boil and no having to fill them up.It is just sooo convenient.”

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Posted 7 years ago

So glad to hear you are loving the convenience of having a BIBO!

Posted 7 years ago

“Having constant hot or chilled water available with the minimum of fuss is excellent.”

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Posted 7 years ago

It's great isn't it! Thanks for the feedback :)

Posted 7 years ago

“Recently had a new hot water tank and panel replaced by the excellent technician Carl. He is a credit to the company and I am a very satisfied customer. Carl is extremely thorough and very skilled. He is very patient and has an awesome knowledge about the excellent BIBO product. Thank you.”

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Posted 7 years ago

I have passed on your lovely feedback to Carl!

Posted 7 years ago

BIBO Water is rated 4.6 based on 985 reviews