BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 986 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with the Bibo. It has transformed our tap water. Some of our visitors regularly ask for a glass rather than other beverages on offer! When the refrigeration motor shuts down it does so quite noisily, but we are assured that this is normal. We are really glad we bought it. Installation in Cornwall was not a challenge for the company.”

Helpful Report

Posted 9 years ago

Hi Hugh, thanks for your feedback. We think that BIBO water should always be the drink of choice! :)

Posted 9 years ago

“I. Really enjoy my BIBO ,It I is so quick and convenient,just the right amount, no uneccessary boiling, and i love the cold water.”

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Posted 9 years ago

Hi Marian, thanks for the comments and we are glad to hear you love the convenience a BIBO brings!

Posted 9 years ago

“We are delighted with our Bibo Classic. Cold water never tasted so good! There is always a friendly voice at the end of the telephone if you should have a problem. Filter service quick and efficient.”

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Posted 9 years ago

Hi Brenda, thank you for your kind words. We are pleased to hear you are enjoying you cold water!

Posted 9 years ago

“It's great here. Gets rid of the smells and taste from the Devon chemicals. It's also aids our daughters digestion problems that she used to get when staying with us.”

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Posted 9 years ago

Hi Pat, thanks for your comments. Glad to hear your BIBO has got rid of the smells and tastes and you can now enjoy instant filtered water! :)

Posted 9 years ago

“Great product! Delivers clear, crisp and chemically taste free water consistently. Menu screens do take a bit of time to work out!”

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Posted 9 years ago

Hi David, thanks for the feedback. We hope the instructions in the user manual have helped with the menu screen!! :)

Posted 9 years ago

“I would recommend this to anyone who enjoys good filtered chilled water”

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Posted 9 years ago

Hi Elliot, thanks for the lovely feedback! :)

Posted 9 years ago

“Very useful appliance but the hot water could be hotter, like a kettle.”

Helpful Report

Posted 9 years ago

Hi Karen, thanks for your comments. Your BIBO's maximum temperature is 98 degrees. Please double check what your hot water temperatures are set at and if you don't think it is getting this hot then please do get in touch at customers@bibowater.co.uk

Posted 9 years ago

“The Bibo machine has proved to be a big success for us. Instant hot and cold water is a great aspect. The machine has been admired by many of our friends, and is an attraction in our kitchen.”

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Posted 9 years ago

Hi Terry, thanks for comments and it's great to hear your BIBO is admired...we think it deserves to be! :)

Posted 9 years ago

“The Bibo water dispenser is excellent for me as I am a disabled person in a wheelchair and have difficulty lifting a kettle. The only thing I don't like is the compressor is extremely noisy and has been from new. If it packed in tomorrow I would probably try to find something similar but quieter.”

Helpful Report

Posted 9 years ago

Hi Iain, many thanks for your comments and we are very pleased to hear how helpful the BIBO is to you. With regards to your compressor, when this occasionally happens it is often very similar to the noise your fridge will make, but because it is generally at floor level you don't hear it so much. If you have any further concerns regarding your compressor please do get in touch at customers@bibowater.co.uk :)

Posted 9 years ago

“We have had this water machine for a year or so and have had no problems at all. Very easy to replace filters. Great machine”

Helpful Report

Posted 9 years ago

Hi Lisa, glad you love your machine and thanks for the feedback!

Posted 9 years ago

“Our filter needed changing days before we actually received the filter”

Helpful Report

Posted 9 years ago

Hi, we are very sorry that you received your filters after your change date. We do strive to ensure all our customers receive their filters a few weeks before they are due. I have now amended the dates on your record to ensure next year you will receive them in time.

Posted 9 years ago

“The system is good. It's spoilt by the cost of replacement filters.”

Helpful Report

Posted 9 years ago

Hi Derek, thanks for your feedback. I am sorry you feel the filters are expensive. A years’ supply of filters costs £74.50 equivalent to just 20p per day, less than a bottle of spring water!

Posted 9 years ago

“An excellent product backed up by excellent customer service.”

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Posted 9 years ago

Hi Simon, thanks for much for the feedback!

Posted 9 years ago

“Excellent product. Envy of all my friends but not so much that I can persusde them to but one so I get the free filters!”

Helpful Report

Posted 9 years ago

Hi Maggie, Oh no!! You'll have to let us know who they are and we can help you persuade them!

Posted 9 years ago

“Disappointed with capacity. We seem to fill four cups then the BIBO has to reboil”

Helpful Report

Posted 9 years ago

Hello, thanks for your comments and I am sorry to hear you are disappointed with the capacity. We tend to say on average (depending on the cup size) you can get 4-6 cups of water out of your BIBO before the temperature will start to drop. This is due to the size of tanks inside the machine, however as it is connected directly to your mains water supply it should only take a short while to get back up to temperature you require.

Posted 9 years ago

“It is used all day every day and we love it....”

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Posted 9 years ago

Hi Kathryn, that's what it's their for so we are glad you love it!

Posted 9 years ago

“It is a great machine and works really well within our organisation as we have quite a few staff within one office. We had had the machine for approximately 4 weeks and we had a problem with it and I made contact with Bibo and an engineer visited us on site and fixed the problem. A very good service. P.S. No longer having to wait for the kettle to boil!!!!”

Helpful Report

Posted 9 years ago

Hi Emma, thanks for your comments. The BIBO is perfect for a office kitchen so we are really pleased to hear you are enjoying it!

Posted 9 years ago

“From ordering the product to installation there were no problems the demo was explained simple enough to understand. We had a problem initially where i'd pulled out the BIBO to clean behind and accidentally broke the stem flo connection i sourced one online but still had some leakage issues so i decided to contact customer service who simple put one in the post which was received the following day and touch wood to date there has been no more leaks. We did have what seemed to be an intermittent fault where the BIBO was asking us to "Fill the Hot Water Tank" even though this was filled. With this i called the customer services and again they immediately booked an engineer to come out but i cancelled this appt as the fault cleared and has not yet happened again. Overall the product is great it really serves our needs and we have the confidence in the company will be there should any issues arise.”

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Posted 9 years ago

Hi Marc, thank you for your feedback. We are really happy to hear you are enjoying your machine and you know where we are should you ever need us!

Posted 9 years ago

“Easy and convenient to use. Instant hot and chilled water.”

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Posted 9 years ago

Hi Angela, thanks for the great feedback. :)

Posted 9 years ago

“Good company to deal with, great little machines, quick response when a problem occurred and good overall customer service.”

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Posted 9 years ago

Thanks for the feedback :)

Posted 9 years ago

BIBO Water is rated 4.6 based on 986 reviews