BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product for our office! No more waiting for the kettle to boil!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're really pleased that the BIBO is fitting in well to office life!

Posted 1 year ago

“This little water machine, is simply perfect for what I would want, in terms of fresh, filtered water DAILY, much more than you’d probably consume if you were buying it from a supermarket, no doubt containing all kinds of metals or other nasties in it (just my opinion) I couldn’t recommend something that much higher than I do this product and I’ve tried many ways to achieve what Bibo gives us. So so impressed and happy to have it in our lives, seriously..!! 🫶🫶🫶”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback! We're super pleased to hear that you are really enjoying your BIBO :-)

Posted 1 year ago

“Despite a number of repairs the Bibo was never perfect. The boiling water wasn’t and often had a strange taste. I came back from a long weekend away to find it flooded my wooden worktops and all my appliances were sat in a puddle of water. I decided to cancel but the contract is for a minimum of 12months with a 90 day cancellation window prior to this. Not wishing to pay 300 pounds to return a not fit for purpose machine I tried one more time. About a month later the same happened only this time leaving watermarks over the worktops and the appliances covered in water. Customer service throughout have been shocking the machine is dangerous and my options have been pay and keep it or pay and return it. I believe it is dangerous and not fit for purpose so refuse to use. It has been sat in my garage for 3 months since replaced by Virgin Pure for which I am paying for the privilege. Probably one of the worst managed products I have ever bought. Once out of contract I will seek legal advice.”

Helpful Report

Posted 1 year ago

“Great product very happy with my BIBO.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're so pleased that you are enjoying your BIBO :-)

Posted 1 year ago

“We've been loyal customers of Bibo for 4 years. We had an issue with the firmware from day one where I identified a bug with the energy saving functionality. It took a long time to resolve mainly due to covid. However, it was rectified by replacing the internal circuit board. Unfortunately, the history of the filter and UV change was lost which skewed the date / notification when I should replace the UV bulb. It turns out the next maintenance pack that included as UV is not needed. I have asked if they can remove this from the pack given it will never be used - I got a flat no, I "have" to pay for the bulb regardless of if its needed or not, and I got no response to my statement of the faulty firmware causing the mix up with replacement notifications. So, after 4 years, it seems they are happy for me to go to their competition for what is a relatively (to them) a simple issue to resolve - but Kayleigh - Head of Customer Service is not interested on helping us out with this. Fine, we'll check out Bibo alternatives. Loyalty is clearly not valued at Bibo.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We're very sorry to hear that you are not happy with the recent service provided when enquiring about removing an item from your annual subscription delivery. Regrettably, as the UV Lamp is part of an annual subscription, we are unable to remove this on just 1 occasion, and amend the price. We are very sorry that on this occasion we have not been able to honour the request.

Posted 1 year ago

“We have had our Bibo for 3 years and it has been good but as soon as something goes wrong that is when they show their true colours. We have not had a working machine now for nearly two weeks. They will not arrange a time with us that suits us both just phones and tells us when an engineer is in the area and expect us to fit in with them. We looked to cancel our agreement but if we cancel now they say we have to pay all payments to the end of the year. I would suggest everyone reads the contract well before you sign as they do not point this out and there is nothing in the contract that says they have a responsibility to make sure customer has a working machine. Never had this with Virgin and I am very disappointed with the customer services we have received”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am very sorry that you are not entirely satisfied with the recent service received. All of our engineer visits are scheduled and managed by our technical partners, so I can only apologise that the repair visit was not easily arranged with you. With regards to the terms of our rental agreement, these are laid out in the rental agreement document & terms and conditions that are sent to and signed by our customers prior to the installation of the machine. We will certainly look into the way in which this information is shared with our customers to make sure this is clear to avoid any future disappointment.

Posted 1 year ago

“Great machine much bigger than virgin 2 but it is so much better”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback :-) We're so glad that you are enjoying the BIBO in your home!

Posted 1 year ago

“Great not to be consuming so much single use plastic nor to be carry heavy bottles from the supermarket. Device easy to use, but fitting gas canisters is fiddly and your hands get scraped on the edges of the plastic cover. You need to be strong to screw up tightly enough to seal properly. Administration set up is poor - you always have to input address and other personal details, no facility to recall these and yet Bibo you had clearly saved my email so that you could request a review.”

Helpful Report

Posted 1 year ago

“We have a couple of gripes, the hot water could do with being hotter, it's definitely not kettle hot and the cold water has a funny taste, this could be down to newness? Any advice would be good 👍”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I can see that you have now been in touch with our Customer Service Team, and hopefully these issues have been resolved and you are enjoying your new BIBO :-)

Posted 1 year ago

“Very good service and product quick and friendly installation water tastes great.”

Helpful Report

Posted 1 year ago

We're so pleased to hear that you are enjoying your new BIBO and that the service received was good! :-)

Posted 1 year ago

“Easy online order & payment set up. Great customer service communication. Brilliant installation lady. Excellent machine. Works beautifully and looks great great too.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're so pleased to hear that you have had a positive experience from start to finish and are enjoying your new BIBO :-)

Posted 1 year ago

“A disaster, despite my reservations about buying this product because of the disasters time spent with three competition Virgin water! Loose inside. Water poured out all over the place because according to Bibo....'thingsay Have come loose during transport, despite accurate factory checks!!! Easy to fix. Unscrew. Reattach, mallarchy! My issue was ELECTROCUTION while filling the machine as instructed. This was ignored and completely dismissed with the stuck record response of how it's checked and fixed! Reassurances about all my worries while deciding to order this product, and then DISASTER! NOT EXACTLY A CONFIDENT START TO, 'WE ARE MUCH MORE SUPERIOR TO VIRGIN WATER/STRAUSS! So that's my update! How dissapointing and predictable!! And they wouldn't allowme to post photos of the mess in the kitchen. So I had to redo the review without photos!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry that your BIBO was delivered to you with signs of transit damage. This is extremely disappointing and we can only apologise for the inconvenience and disappointment caused. I am pleased that this is now all resolved and we hope you are enjoying your new BIBO!

Posted 1 year ago

“we are light users so our BiBO is just the right size and works very well & east to use.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're really pleased to hear that you're enjoying your BIBO :-)

Posted 1 year ago

“Simple transaction, online messaging function was useful to remove an item from an order before being dispatched. The fitting kit does seem expensive for the items it contains. especially as I only required one part, none the less it was of good quality.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really pleased to hear that we were able to resolve your query via our online chat service :-)

Posted 1 year ago

“Had an issue with a UV light failure warning , spoke to BIBO direct whom advised a part would remedy the issue. Part purchased and supplied as advised , information on removal of side panels to fit the new part were discussed during the call. Spare part fitted and working a great personal service being able to speak to someone directly.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're really happy to hear that we were able to resolve your issue for you quickly :-)

Posted 1 year ago

“A few issues when we bought our bibo but at the end everything was sorted. We happy with this machine saving time and energy for us”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback. We're really thrilled to hear that you are happy with your new BIBO :-)

Posted 1 year ago

“You haven’t even delivered and installed it yet!”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We're really sorry that there was a delay with your installation going ahead. I'm pleased that this did go ahead successfully shortly after the initial delay, and we hope you are enjoying your new BIBO!

Posted 1 year ago

“I found Bibo very helpful and responsive when I had an account query & the delivery of C02 canisters is super quick & efficient!!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're really pleased to hear that you are happy with your recent purchase :-)

Posted 1 year ago

“Bibowater installed pipework leaking in cupboards 2 hours after installation, had to turn off main water supply to prevent further water damage to kitchen cupboards as the leak was coming from the joint bibo installed. phoned company told they will get back to me shortly, waited hour no reply phoned again 17.15 company closed (website says 17.30), diverted to an out of hours line, who can only record the issue and arrange a call back 3 days later.... yes they expected me and the family to go three days without washing, flushing toilet, drinking water, tea, etc. Aftersales and warranty service (no existant), that's all I had was "we can't do anything except get someone to contact u in three days", again that's three days without water in the house. Totally unacceptable. As this is an experienced example of their aftersales and warranty service, moving forward I have NO confidence in thier intention or ability in honouring thier aftersales or warranty commitment. Therefore it saddens me to write this review and to inform bibo that I will be returning the product. Coupled to this I now have to call out a plumber to repair the leakage bibo created. Update.. (13th February 2023)) Following the weekend and after several calls between myself and Bibo, they agreed that the level of service i recieved was not up to thier usual standard and to reimburse the cost of the plumber I employed to correct the issue, and after discussing the issue have revised thier instalation procedure. As identified previously I am more than happy with the product (Even after 5 weeks of use), the initial installation issues were resolved on the Monday after installation. I was /am still disappointed with thier initial response, but this appears to have been a cumulation of several things coming together at the same time, which is unlikely to repeat itself. Therefore I am now happy to recommend BIBO product and service's.”

Helpful Report

Posted 1 year ago

Many thanks for your initial feedback, and for your revised review. We really are very sorry for the issues encountered following the initial installation, and for the response received. I am pleased to hear that this was all resolved satisfactorily, and that you are enjoying your new BIBO! :-)

Posted 1 year ago

“Hello there, have had my.bibo for several years now and would not.be without it There is no problem if the bibo needs any repairs .the engineer will.soon fix it. I use.for.cooking a lot and you only heat up what you need”

Helpful Report

Posted 1 year ago

Many thanks for your positive feedback. It's great to hear that you have been enjoying BIBO for many years and have always been happy with the service provided :-)

Posted 1 year ago

BIBO Water is rated 4.6 based on 985 reviews