BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 995 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 995 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my Bibo which arrived on the Thursday but as until now Tuesday, 5 days later, I have not been contacted regarding installation. I’m having my kitchen upgraded and have no water inthe kitchen because I’m waiting on an “ engineer “ to contact me. Totally unacceptable. I’m 67 year old with a disabled wife and we are still waiting to have the heater plumbed in......update. All has now been plumbed and is fantastic! Well worth the wait.”

Helpful Report

Posted 1 year ago

“Fantastic product, great customer service. We were previously with VirginPure and changing over to Bibo was the best decision we’ve ever made. Bibo’s customer service respond really quickly and they go above and beyond to sort out any issues with anything at all. Virginpure’s customer service is non existent! The Bibo machine - the cold water is much colder than virgin and the hot water is much hotter than virgin. The Bibo machine is much easier to use and the graphics on the screen give much clearer indications of say what temperature the water is, when it wants a new UV or filter etc whereas with virginpure you have to try and decipher error codes (which aren’t listed in the manual!) oh and virgins customer services (when you can get through!!) don’t even know what their own error codes mean!! I would 100% recommend to anyone who wants a water machine to get a Bibo (if you want a constant headache, an inferior machine and no customer service by all means go with VirginPure but don’t say I didn’t warn you!!)”

Helpful Report

Posted 1 year ago

“There are lots of reviews here about how great the Bibo works. I agree, it’s a fantastic piece of kit. But what if it’s faulty when it first arrives. Well, I had such a scenario. I have to say at this stage the service from the company has been absolutely exemplary and some other companies should follow their lead in customer service. When my Bibo arrived it was leaking water excessively. On examination I discovered there was a component broken off its position inside one of the side covers. It seems it was damaged enroute from The UK to Ireland as the company have assured me they rigorously test every unit immediately before it leaves their warehouse. As I am very familiar with replacing components in this type of device I suggested to the company they send me the replacement component rather than sending the whole unit back to the UK for a replacement. They done that and after fitting the component it showed up a fault with the UV lamp. Again, on my suggestion they sent me a replacement UV lamp. After fitting the UV lamp it still had another fault that was not visible to the naked eye, looked like a fault with the motherboard / control unit. It was jointly decided between myself and the company at this stage that the best thing to do was to replace the unit altogether as it was unclear if there might even be more damage. It seems one of the transport companies done a lot more damage than was originally thought. All through this process the company responded very positively to my emails and other correspondence. I would send them an email and get a reply in a very timely manner. My replacement Bibo is now up and running and works brilliantly. I would definitely recommend this company to anyone. They have been brilliant throughout this whole process even though it was no fault of theirs that one of the transport companies damaged the unit before it got to me. I cannot praise the different staff in Bibo Water enough, all of them have been very pleasant and extremely helpful to deal with.”

Helpful Report

Posted 1 year ago

Thank you for your positive review and feedback. We’re really pleased that we were able to resolve the issue you had and you are now enjoying your new BIBO!

Posted 1 year ago

“L'appareil correspond à mon attente, pour l'utiliser en France le client doit penser à acheter un adaptateur de prise électrique (UK=>EU) et acheter aussi un Té 3/8" => 1/2" pour le raccordement eau. Grand merci à Alex Castle qui a fait en sorte que la machine arrive juste à temps.”

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Posted 1 year ago

Merci beaucoup pour votre avis et cette information utile!

Posted 1 year ago

“This is great, popped into a small/medium size office and it's fantastic”

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Posted 1 year ago

Thank you so much for your review! Hope you're enjoying your BIBO :)

Posted 1 year ago

“So far so good. It was a good investment and made our life easier in the kitchen. I recommend this Bibo system. It is expensive, yes, but if people have concerns about their water quality and about our planet's future, they should buy it. Top quality!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and for recommending the BIBO! We're so pleased to hear that it is making life easier in the kitchen!

Posted 1 year ago

“Quality product. Opted to install ourselves and there was a fault but BIBO sent an engineer to install properly at no cost.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are really pleased that you are enjoying your new BIBO, and that our engineer was able to resolve the initial install issue :-)

Posted 1 year ago

“A wonderful machine, compact and easy to use.”

Helpful Report

Posted 1 year ago

Thank you very much for your positive feedback!

Posted 1 year ago

“This is our second BIBO and would never be without one now. Our first was a gift from family who moved to Australia. Didn't realise the difference in filtered water from tap water. Service from the BIBO team has been first class whenever we have needed to contact.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really pleased to hear that you are continuing to enjoy your BIBO, and that you have received first class service from our Customer Service Team :-)

Posted 1 year ago

“The whole office seems to be impressed with both the hot and cold functions of the machine. The cold water tastes much better than just from the tap so the filters are certainly doing their job! Even hot cups of tea are tasting better! The only negative comment I have received is that it's not quite tall enough for some of the water bottles the staff have, even when the spill tray is removed. I intend to overcome this by making a small stand which will raise the unit by 100mm. All in all, we are very impressed with Bibo!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that the whole office is enjoying the benefits of the BIBO :-)

Posted 1 year ago

“Excellent product for our office! No more waiting for the kettle to boil!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're really pleased that the BIBO is fitting in well to office life!

Posted 1 year ago

“This little water machine, is simply perfect for what I would want, in terms of fresh, filtered water DAILY, much more than you’d probably consume if you were buying it from a supermarket, no doubt containing all kinds of metals or other nasties in it (just my opinion) I couldn’t recommend something that much higher than I do this product and I’ve tried many ways to achieve what Bibo gives us. So so impressed and happy to have it in our lives, seriously..!! 🫶🫶🫶”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback! We're super pleased to hear that you are really enjoying your BIBO :-)

Posted 1 year ago

“Despite a number of repairs the Bibo was never perfect. The boiling water wasn’t and often had a strange taste. I came back from a long weekend away to find it flooded my wooden worktops and all my appliances were sat in a puddle of water. I decided to cancel but the contract is for a minimum of 12months with a 90 day cancellation window prior to this. Not wishing to pay 300 pounds to return a not fit for purpose machine I tried one more time. About a month later the same happened only this time leaving watermarks over the worktops and the appliances covered in water. Customer service throughout have been shocking the machine is dangerous and my options have been pay and keep it or pay and return it. I believe it is dangerous and not fit for purpose so refuse to use. It has been sat in my garage for 3 months since replaced by Virgin Pure for which I am paying for the privilege. Probably one of the worst managed products I have ever bought. Once out of contract I will seek legal advice.”

Helpful Report

Posted 1 year ago

“Great product very happy with my BIBO.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're so pleased that you are enjoying your BIBO :-)

Posted 1 year ago

“We've been loyal customers of Bibo for 4 years. We had an issue with the firmware from day one where I identified a bug with the energy saving functionality. It took a long time to resolve mainly due to covid. However, it was rectified by replacing the internal circuit board. Unfortunately, the history of the filter and UV change was lost which skewed the date / notification when I should replace the UV bulb. It turns out the next maintenance pack that included as UV is not needed. I have asked if they can remove this from the pack given it will never be used - I got a flat no, I "have" to pay for the bulb regardless of if its needed or not, and I got no response to my statement of the faulty firmware causing the mix up with replacement notifications. So, after 4 years, it seems they are happy for me to go to their competition for what is a relatively (to them) a simple issue to resolve - but Kayleigh - Head of Customer Service is not interested on helping us out with this. Fine, we'll check out Bibo alternatives. Loyalty is clearly not valued at Bibo.”

Helpful Report

Posted 1 year ago

Many thanks for your feedback. We're very sorry to hear that you are not happy with the recent service provided when enquiring about removing an item from your annual subscription delivery. Regrettably, as the UV Lamp is part of an annual subscription, we are unable to remove this on just 1 occasion, and amend the price. We are very sorry that on this occasion we have not been able to honour the request.

Posted 1 year ago

“We have had our Bibo for 3 years and it has been good but as soon as something goes wrong that is when they show their true colours. We have not had a working machine now for nearly two weeks. They will not arrange a time with us that suits us both just phones and tells us when an engineer is in the area and expect us to fit in with them. We looked to cancel our agreement but if we cancel now they say we have to pay all payments to the end of the year. I would suggest everyone reads the contract well before you sign as they do not point this out and there is nothing in the contract that says they have a responsibility to make sure customer has a working machine. Never had this with Virgin and I am very disappointed with the customer services we have received”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am very sorry that you are not entirely satisfied with the recent service received. All of our engineer visits are scheduled and managed by our technical partners, so I can only apologise that the repair visit was not easily arranged with you. With regards to the terms of our rental agreement, these are laid out in the rental agreement document & terms and conditions that are sent to and signed by our customers prior to the installation of the machine. We will certainly look into the way in which this information is shared with our customers to make sure this is clear to avoid any future disappointment.

Posted 1 year ago

“Great machine much bigger than virgin 2 but it is so much better”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback :-) We're so glad that you are enjoying the BIBO in your home!

Posted 1 year ago

“Great not to be consuming so much single use plastic nor to be carry heavy bottles from the supermarket. Device easy to use, but fitting gas canisters is fiddly and your hands get scraped on the edges of the plastic cover. You need to be strong to screw up tightly enough to seal properly. Administration set up is poor - you always have to input address and other personal details, no facility to recall these and yet Bibo you had clearly saved my email so that you could request a review.”

Helpful Report

Posted 1 year ago

“We have a couple of gripes, the hot water could do with being hotter, it's definitely not kettle hot and the cold water has a funny taste, this could be down to newness? Any advice would be good 👍”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I can see that you have now been in touch with our Customer Service Team, and hopefully these issues have been resolved and you are enjoying your new BIBO :-)

Posted 1 year ago

“Very good service and product quick and friendly installation water tastes great.”

Helpful Report

Posted 1 year ago

We're so pleased to hear that you are enjoying your new BIBO and that the service received was good! :-)

Posted 1 year ago

BIBO Water is rated 4.6 based on 995 reviews