BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 986 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bibo is convenient and quick with endless filtered fresh hot and cold water at all times. I would miss my Bibo if I did not have it.”

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Posted 7 years ago

Hi Jill, I am glad to hear you love the convenience of having a BIBO!

Posted 7 years ago

“Prompt service quick delivery. Excellent product.”

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Posted 7 years ago

Thank you for the feedback! :)

Posted 7 years ago

“It works exactly how it should and is great for someone like me that drinks a lot of tea and cold water... The representative that I have dealt with has been amazing, Bianca Delens stayed in touch with me theouout and was so so helpful, I can't thank her enough! A* for everything and our engineer Carl Upton was polite and explained everything in detail and I cannot fault his work, tidy and clean! Thanks guys =)”

BIBO Water 5 star review on 13th March 2017

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Posted 7 years ago

Thanks for the lovely feedback, Niki. Your BIBO looks fab and I am so glad you are enjoying all the benefits of having one!

Posted 7 years ago

“Love it! great machine!”

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Posted 7 years ago

Thanks, Darren!

Posted 7 years ago

“We had a problem with our bibo and the staff help out brilliantly. When the engineer came out he was here before the time arranged and I found him very helpful. He sorted our problem and all is good again. Thank you.”

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Posted 7 years ago

Hi Christopher, I am so glad to hear your BIBO is back up and running again! :)

Posted 7 years ago

“I have had my Bibo for almost 4 years and it is the one thing in my kitchen that I would hate to be without The customer service is great and the product if fantastic”

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Posted 7 years ago

Thanks for lovely feedback, Marcia! We couldn't imagine life without BIBO either!

Posted 7 years ago

“Excellent for a small office. Installation no fuss. Support great.”

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Posted 7 years ago

Thank you for the lovely feedback :)

Posted 7 years ago

“I can't believe how we managed without one, constant boiling the kettle, buying bottled water for work...”

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Posted 7 years ago

And now you won't ever have to manage without one!

Posted 7 years ago

“Thanks for brilliant service as usual Mick and Mary Tonkin”

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Posted 7 years ago

Thank you!

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Aside from the obvious - producing hot and cold water, which is does satisfactorily and I would guess far more economically than boiling water in a kettle and/or cooling it in a fridge - my reason for reviewing is more to point out its shortcomings. 1/ The internal pressure reducing valve in my, lightly used, 2012 Bibo Classic started leaking (from a body joint) after about 2 years requiring replacement. Bibo wanted £20 for the parts. Sorted with an ebay one for a few pounds. 2/ It is a shame the firmware cannot be upgraded as the one 'huge' issue I have with it is that if, say, you fire it up from eco-sleep mode for a glass of nice filtered cool water at 0200 hrs, there is no way to immediately send it back to sleep. As a consequence it wastes energy heating up the hot water tank (and cooling the cold water tank - it does them both) - which won't be used until 4-7 hours later... by which time it will have cooled down/heated up again. Daft for a device supposedly intended to be 'eco-friendly'. Martin Winlow Incidentally, the de-scaler fluid (a type of food-grade acid) can be purchased at about 1/4 of Bibo's price if bought in litre bottles - just search the web for 'coffee machine de-scaler'. That said, you'll have to buy the first cleaning kit from Bibo as you need the special dispenser - the the bottle of de-scaler fluid also supplied in the kit, makes it easy to fill the dispenser in the future with cheaper de-scaler fluid.”

Helpful Report

Posted 7 years ago

Hi Martin, Many thanks for your feedback - We only supply spare parts specified for the BIBO, the pressure regulating valve comes with the correct pressure setting & pipe fittings, every spare part has a 12 month guarantee. A key energy saving feature of the BIBO Classic is the ‘Power ON/OFF’ mode which will switch the BIBO off or on up to three different times throughout the day. If this has to be overridden for an early morning hot drink then the BIBO does have to heat up which takes a few minutes & the similarly chill down for a cold drink. It is possible to turn the BIBO off again via the ‘Power ON/OFF’ menu also if the other energy saving ‘Sleep’ mode has been selected then the BIBO will power down after as little as 1 hour after use. We selected the descaling solution after extensive testing & while it’s very effective at removing mineral deposits from the stainless steel hot tank it doesn’t degrade the plastic parts unlike many other chemicals. We import the fluid from a specialist manufacturer in the US, hence the high cost.

Posted 7 years ago

“Excellent product at great value price. Very quick delivery and I was kept informed at all stages - very pleased”

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Posted 7 years ago

Hi Heather, thanks for your lovely feedback! :)

Posted 7 years ago

“Great Service and a great company.”

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Posted 7 years ago

Thank you, Geoff!!

Posted 7 years ago

“Our BIBO is a delight on daily basis. Our family of 4-6 people use it every day and it makes us all smile. If the kids go elsewhere they are apt to moan of its absence in other peoples kitchens. It makes us smile as it is instant and the water tastes better. The only issues I have with ownership are regarding maintenance. Like many owners I'm sure we could do it more regularly. We have the filters by post scheme so always do that on time but it we should probably do the de-scale a little more often and/or quicker when it starts to leak than we do. We bought descale kit between ourselves and our in-laws who also have a classic machine. The issues are a) that the screw cap has now stripped its plastic thread in the descale water chamber due to this being a weak design and being given a relatively large hex key to encourage it to be over-tightened. This small flaw has just cost me £33. and b) the cost of the BIBO descale fluid at £20 a shot. Like most owners I'm sure that we would be a bit worried about using other than your own fluid for this for fear of it either not working so well or damaging the BIBO, however, proprietary brands retail in the order of £4-6 for a larger bottle. I', sure it can't be much different stuff, it only has one active ingredient, an acid. Come on BIBO! shop ripping us off for de-scale fluid or tell us which other brands would suffice so that we can buy elsewhere. Many Thanks for Reading”

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Posted 7 years ago

Hi Robin, So glad to hear your BIBO makes you smile and all the family are enjoying its benefits! :) The BIBO de-scale solution is formulated & packed specifically for use in the BIBO Classic & Bar hot tanks, it's based on a proven de-scaler liquid made by a high quality producer in the USA and was chosen after extensive testing. It’s a Citric and Sulphamic acid blend, nothing similar that can be bought locally or replicated by buying a sulphamic crystal or powder and mixing it at home.The packaging & postage alone accounts for nearly £8.00 of the total cost. As the amount of solution we sell is growing we are working with our supplier to reduce the cost and of course any savings will be passed on to our customers and we do now provide two bottle of solutions for £19.99 which covers you for a full year. If you have any issues with the descale cartridge again then please do give us a call and we can get a replacement sent out to you.

Posted 7 years ago

“Hot and cold water on demand 24/7”

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Posted 7 years ago

Exactly! :)

Posted 7 years ago

“Excellent service. Thank you”

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Posted 7 years ago

No problem, glad we could help. :)

Posted 7 years ago

“Had to wait for a new cleaning filter and couldn't use my Bibo. Going back to a kettle and drinking ordinary tap water took a bit of getting used to, so was really glad when Bibo was up and running again. Excellent service from the team.”

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Posted 7 years ago

Hi John, glad to hear your BIBO is back up and running after cleaning and thank you for the lovely feedback. :)

Posted 7 years ago

“I would not be without this machine. The water tastes so much better.”

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Posted 7 years ago

So glad to hear you would not be without your BIBO, Steve!

Posted 7 years ago

“My best tea and cold water friend”

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Posted 7 years ago

Part of the family! ;)

Posted 7 years ago

“This small machine has literally changed our lifestyle. Before we purchased our Bibo classic we had to buy untold amounts of bottled water which was a huge hassle and very costly. Now we have no need of a kettle or bottled water as this amazing machine makes Hot and cold drinks perfectly. Thanks Bibo.”

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Posted 7 years ago

Thank you for the wonderful feedback, Alan! Glad to hear your BIBO has changed your lifestyle for the better!

Posted 7 years ago

BIBO Water is rated 4.6 based on 986 reviews