BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,003 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with our BIBO WATER MACHINE it's so stylish and the features are great. WE came across from having a Virgin Water Bar where the machine was OK but slow but the worse thing was the disgraceful customer service from Virgin. To be fair to BIBO every contact I have had with BIBO has been excellent the customer service is very good and there is always someone on the Web chat or phone. Slight issue with longer than expected delivery times for the machine but they kept me updated as promised and the machine is deff worth the wait. Its fast for heating and cooling looks stylish sitting in my kitchen and the filter packs also much cheaper than Virgin. This bit of kit is a asset to our kitchen which is the heart of the home.”

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Posted 5 years ago

“Bibo saves us time at break time and delivers hot and cold drinks all year round without the wait. No more kettles and less mess.”

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Posted 5 years ago

“I have had a Bibo for 10 years, this is an exceptional product with knowledgable people in the organisation and a first class customer service. Highly recommended.”

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Posted 5 years ago

“The machine is good but the replacement filter cartridges are very expensive”

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Posted 5 years ago

“Had a virgin pure before and it doesn't compare to my new bibo machine, definitely recommend to friends”

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Posted 5 years ago

“Very professional service from the installer to the customer services Absolute fantastic machine does what it says would recommend to anyone No more kettles very happy Thanks”

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Posted 5 years ago

“I must say that I had some really good assistance over the last couple of days helping me to solve first of all a leak that turned out to be limescale build up and cleaning the tank. This did lead me to a further problem of creating a heating error which again April from their Customer Services team talked me through taking the sides off and resetting the machine and checking for leaks. April allowed me plenty of time, came up with a process of elimination on all faults that could have occurred and finally resetting the machine. Not content with that she double checked each procedure with me to ensure I was left with a machine up and running. Great customer service, great employee and thank you.”

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Posted 5 years ago

“Boiling, hot, cool filtered water anytime. Fantastic!!!”

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Posted 5 years ago

“recommended by a friend. it is much better than the Virgin Pure I had previously.... always leaking, lots of callouts :( This BIBO one is excellent so far :)”

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Posted 5 years ago

“We have had our BIBO for five years or so now and love it. Instant hot water and delcious chilled all from one neat unit.”

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Posted 5 years ago

“I ordered additional parts for bibo classic.”

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Posted 5 years ago

“Had my bibo fitted yesterday and we love it so far.”

BIBO Water 5 star review on 6th August 2019

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Posted 5 years ago

“Our family are visiting us for the summer, and our bibo broke, you cannot believe how upset everyone was lucky we were able to get the spare part in 2 days, so happiness was returned to the house 😱”

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Posted 5 years ago

“Really enjoy drinking quality water especially in this hot weather!!”

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Posted 5 years ago

“Ask me when its been delivered”

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Posted 5 years ago

“First of all, the folks at Bibo were great. The product arrived next day delivery, a bit of a glitch with the set up as the 'menu' button refused to work properly. A quick call got an instant response, the promise of a technician call within 2-3 days. Unfortunately he turned up with the wrong part! Not his fault, as the innards of the BIBO unit had changed! An update meant an improved control unit was required. The correct replacement unit was sent to me over the weekend and the technician returned the next day to instal. All working near perfectly now. The handbook refers to a hard water test that should have accompanied the unit, but no sign of it, even after an email request. The unit means a new level of convenience - instant hot/cold water - no more noisy boiling kettles! Overall happy with the purchase!”

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Posted 5 years ago

“Am very pleased with my bibo looks good and water is fresh and tasty”

BIBO Water 5 star review on 30th July 2019

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Posted 5 years ago

“We have had a BIBO machine in the office for the last 5 years - it has been a real workhorse. We had to replace it, and chose the self-installation option. April in customer services was brilliant, she patiently talked me through what I needed to do , and we are now up and running! Thanks April!”

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Posted 5 years ago

“Clean, stylish and great tasting water.”

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Posted 5 years ago

“Am still using my BIBO Classic but the cost of filters and de scaling bottles is becoming close to where we can’t afford it and when that happens we will have to give up using it.”

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Posted 5 years ago

BIBO Water is rated 4.5 based on 1,003 reviews