BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 996 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my Bibo for a few days now the instant boiling water is great, my cup of tea in the morning takes seconds. The cold water I have set to 4 degrees but doesn’t really feel that cold, not sure if it’s a fault but if an engineer attends and it isn’t I will be charged £78… So to sum up the boiling water is great but the cold isn’t much colder than the tap.”

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Posted 3 years ago

“BIBO is an amazing company with a fabulous product. The customer service is very quick & efficient with excellent delivery of outcome / products. The product is great value for money & CO2 cylinder exchange system works very well. Any delays & the customer service team always message with updates / apologies etc. I would wholeheartedly recommend their product & service.”

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Posted 3 years ago

“I'm a long term BIBO customer and am on my second machine. The customer service has been excellent, quickly repairing a minor fault when it occurred. Very happy with service and product,”

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Posted 3 years ago

“Great tasting chilled water, fuss free hot water coupled with fantastic back up from the company,”

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Posted 3 years ago

“Really easy to order online, very quick follow up call and contact with the installer. Installation was good, friendly engineer who did as great job. 1 day after installation, the machine did develop a fault. Cold water was not getting down to temperature. I called the support line, a ticket was raised and a call back came within an hour. New machine was delivered next day. Despite the issue with the machine, I am still giving 5 stars due to the way my issue was handled. Anything mechanical my electrical can and will break down. What really distinguishes between a good and bad company is how they handle the issue. BIBO provided me with exemplary customer service. A special mention to April Stephens, Customer Service Manager for her customer skills.”

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Posted 3 years ago

“We had the machine serviced and it came back like new. Also found the water came out much faster.”

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Posted 3 years ago

“I've had my Bibo for nearly 2 years!! It's be incredible and saves boiling kettle every time. Bit tricky to replace cartridges but help is on the telephone.”

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Posted 3 years ago

“Absolutely the most used item in my kitchen. Great delivery, great tasting water, both hot and cold. No more kettles. Would highly recommend and fantastic customer service.”

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Posted 3 years ago

“Happy with machine and customer service has been very good. We have had machine for a year and use it every day.”

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Posted 3 years ago

“First class service before and after sales. Highly recommended”

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Posted 3 years ago

“This is my 2nd machine and I am very happy with it. Recently I was given tap water somewhere and couldn't believe how it tasted compared to the water quality from my BIBO”

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Posted 3 years ago

“The customer service is outstanding. Always someone to contact and always a quick response. The bibo fizzer itself is great. We use it every day, well worth the money!”

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Posted 3 years ago

“A great product, delivered quickly and makes a big difference to water in my house”

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Posted 3 years ago

“My 10th year of BIBO water. Good clean cold or hot water. Always fantastic service and advice from the company. Prompt delivery of filters.”

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Posted 3 years ago

“My Bibo provides me with perfect hot and cold water on tsp throughout my day from getting up in the morning till I go to bed. Filtered snd free from chemicals”

BIBO Water 5 star review on 1st September 2021

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Posted 3 years ago

“Great service. Reasonable price. Amazing non stop cold water all year round. Instant hot or boiling water. Filters bought annually to keep supply fresh.bought BIBO years ago and still love it !!!”

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Posted 3 years ago

“I placed an order for a product which said it was available within 2/3 working days. I received a message a couple of days after placing the order saying that in fact the product was not available and would not be available until September. Rather frustrated, I asked for a refund which was processed in a timely fashion. I found another provider who supplied the product the very next day.”

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Posted 3 years ago

It is just as as frustating for us as it is for you that there was a delay in our delivery of the BIBO Fizz! As I am sure you can understand, the international shipping crisis has affected many businesses like us! It's a real shame you were not happy to wait for your order. :(

Posted 3 years ago

“Fantastic machine. Easy to use and perfect for the whole family. Quiet machine with good water flow. Customer support is very helpful too. Would recommend to anyone.”

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Posted 3 years ago

Thanks for your lovely feedback, Janet!

Posted 3 years ago

“I have had my Bibo for a few years now. It has been reliable and really so good that I no longer notice it. Feel like a glass of cool, tasty water? It's just there waiting for you any time. Customer service has been silently supportive and I receive my replacement filters in good time without me needing to do anything.”

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Posted 3 years ago

Thanks so much for your feedback, Shaun! We are so pleased to have had you part of the BIBO family for so long! :)

Posted 3 years ago

“I was told that my order would be delayed by several weeks so I replied to customer service asking that the delivery charge be refunded. A fortnight later I have still heard nothing back.”

Helpful Report

Posted 3 years ago

Thank you so much for your patience with your order of the BIBO Fizz. The shipping crisis delays have been just as frustrating for us as it has been for all of our lovely customers. I can see the delivery fee has been refunded back to you. :)

Posted 3 years ago

BIBO Water is rated 4.6 based on 996 reviews