BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

Write Your review

Tell us how BIBO Water made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is outstanding. Always someone to contact and always a quick response. The bibo fizzer itself is great. We use it every day, well worth the money!”

Helpful Report

Posted 3 years ago

“A great product, delivered quickly and makes a big difference to water in my house”

Helpful Report

Posted 3 years ago

“My 10th year of BIBO water. Good clean cold or hot water. Always fantastic service and advice from the company. Prompt delivery of filters.”

Helpful Report

Posted 3 years ago

“My Bibo provides me with perfect hot and cold water on tsp throughout my day from getting up in the morning till I go to bed. Filtered snd free from chemicals”

BIBO Water 5 star review on 1st September 2021

Helpful Report

Posted 3 years ago

“Great service. Reasonable price. Amazing non stop cold water all year round. Instant hot or boiling water. Filters bought annually to keep supply fresh.bought BIBO years ago and still love it !!!”

Helpful Report

Posted 3 years ago

“I placed an order for a product which said it was available within 2/3 working days. I received a message a couple of days after placing the order saying that in fact the product was not available and would not be available until September. Rather frustrated, I asked for a refund which was processed in a timely fashion. I found another provider who supplied the product the very next day.”

Helpful Report

Posted 3 years ago

It is just as as frustating for us as it is for you that there was a delay in our delivery of the BIBO Fizz! As I am sure you can understand, the international shipping crisis has affected many businesses like us! It's a real shame you were not happy to wait for your order. :(

Posted 3 years ago

“Fantastic machine. Easy to use and perfect for the whole family. Quiet machine with good water flow. Customer support is very helpful too. Would recommend to anyone.”

Helpful Report

Posted 3 years ago

Thanks for your lovely feedback, Janet!

Posted 3 years ago

“I have had my Bibo for a few years now. It has been reliable and really so good that I no longer notice it. Feel like a glass of cool, tasty water? It's just there waiting for you any time. Customer service has been silently supportive and I receive my replacement filters in good time without me needing to do anything.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback, Shaun! We are so pleased to have had you part of the BIBO family for so long! :)

Posted 3 years ago

“I was told that my order would be delayed by several weeks so I replied to customer service asking that the delivery charge be refunded. A fortnight later I have still heard nothing back.”

Helpful Report

Posted 3 years ago

Thank you so much for your patience with your order of the BIBO Fizz. The shipping crisis delays have been just as frustrating for us as it has been for all of our lovely customers. I can see the delivery fee has been refunded back to you. :)

Posted 3 years ago

“Our Bibo was installed today, hot water is fine. Cold water is not cold. Checked the temperature its set at 4c, how long should it take to chill, its been several hours. Its also fairly loud, like the dishwasher is on! ............................................... Bibo sent out an engineer... faulty unit and replaced it on the spot. New unit works well and no noise.. Happy Now 👍👍”

Helpful Report

Posted 3 years ago

“I have had the BIbo (rented) for 2 months , Not working ! Advised to replace fuse ! Advised it could be 5 days before engineer comes out 1 concerned it’s only been in use for 2 months 2 Having to purchase a kettle 3 I will await a call re service time 4 customer services as always were pleasant A very concerned customer I was informed engineer would visit 31/8/21 , didn’t come, no call ,no apology, eventually got through and was told , admin error we will be there on Friday Not good enough but my monthly payment paid for a machine that worked for a few weeks and very poor service”

Helpful Report

Posted 3 years ago

“I haven’t even received my machine yet they came to fit it without me or my partner knowing so neither of us was home and now they are just saying someone will be in touch but that was nearly 2 weeks ago they came and have still taken my money”

Helpful Report

Posted 3 years ago

Hi there, thanks for your feedback. I can see we dropped in a few days after your order as we were in your area - it is super unfortunate you weren't available. I can now also see you are booked in for an installation tomorrow :)

Posted 3 years ago

“BIBO delivered and installed today but it would appear that it has a fault as the cold water is not chilling. BIBO customer service I have no issue with, they have taken onboard my complaint and are trying to get it rectified asap. My dissatisfaction is with the installer that they have partnered with. Their engineer would have picked up on this fault if he had stayed to ensure that the temperature bar was actually moving plus only x1 engineer turned up when apparently there should have been x2!”

Helpful Report

Posted 3 years ago

Thanks for your feedback, Sharron. It is super frustrating something went wrong with your BIBO on installation - I can see however, we are visiting today to replace it for a new one! :)

Posted 3 years ago

“Ordered new bottles for BIBO fizz machine in July. Still waiting for them . Now been told hope to get them and of August. Should not say in stock when they have not got them.”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thanks for your lovely feedback, Kathy!

Posted 3 years ago

“Getting a BIBO water installation was a first class experience from start to finish. The delivery team phoned me a couple of times and were friendly and helpful. The installation engineer (who arrived dead on time) was also amazing - super friendly, got the job done in less than 20 minutes and we've enjoyed instant hot water and filtered cold water since then. Absolutely faultless.”

Helpful Report

Posted 3 years ago

“I am pretty sure that the bottles are working well, but I am still waiting for the one I ordered.”

Helpful Report

Posted 3 years ago

“Outstanding, didn’t think such a great thing could be available at such a great price”

Helpful Report

Posted 3 years ago

“Excellent service, fantastic product. Engineer was prompt, polite and efficient, replaced the part and fixed the issue in minutes.”

Helpful Report

Posted 3 years ago

“Recently installed, communication with Bibo very good, fitted on time and efficiently, is working well. We bought it for the cold water facility, I’m not sure that the hot water is hot enough for tea making - taste is not quite right - but that may be personal preference. Really pleased overall with the unit.”

Helpful Report

Posted 3 years ago

BIBO Water is rated 4.6 based on 985 reviews