BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 986 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love having the Bibo, could be a bit quieter and has running costs for filters and lime scale treatment but the pros outweigh the cons.”

Helpful Report

Posted 8 years ago

Hi James, really glad you love having your BIBO!

Posted 8 years ago

“As always, very friendly and supportive. This is a company that makes a point of going the extra mile. It is just a shame that my BIBO has had a couple of problems.”

Helpful Report

Posted 8 years ago

Hi Neil, thanks very much for the feedback. sorry to hear you have exerienced a couple of issues but I am glad we have helpd you get your BIBO back up and running!

Posted 8 years ago

“Nothing but good to say about this company and the way they handle everything from orders to helping with problems. First rate.”

Helpful Report

Posted 8 years ago

Thanks for the lovely feedback, Susan!

Posted 8 years ago

“Does what you expect instant hot or cold that's it really, does not filter out limescale so needs to be descaled regularly ,descale refill could do with being a lot cheaper”

Helpful Report

Posted 8 years ago

“Wouldn't buy a BIBO again. Wasn't told that in addition to filters, there was also a need to purchase cleaning solutions yearly at a further cost of up to £40. After buying the solution recently due to the BIBO leaking, there was no instructions sent. I emailed BIBO for instructions but while waiting for a reply looked online and carried out the procedure as shown, as I needed to stop the water dripping constantly. NOWHERE on the web-site did it say leave the solution in the tank for 8 hours, so when I finally received the emailed instructions I felt as if I'd wasted £19.95. This machine has far too expensive running costs.”

Helpful Report

Posted 8 years ago

Hi Mariana, thanks for your feedback and I am sorry you feel the machine has expensive running costs. Once you have purchased the cleaning kit you then only need to purchase the refill solutions yearly. This solution is £19.99. I am sorry that instructions were not sent with your cleaning solution but the full cleaning instructions on our website advise of the 8 hour process here: http://www.bibowater.co.uk/descale/.

Posted 8 years ago

“The unit is good for measured delivery of hot and cold water. Its less good for using for filling pans for cooking, the boiler runs out of hot water quite quickly and then takes a while to reheat. The touch panel has an annoying habit of not responding to any request and it will do this frequently. It also has a limited range of control for timing the water to switch on and off. The noise produced from the cooling function can be intrusive. The on tap availability of a measured supply of hot water for a single cup of tea or coffee is the only thing that is keeping it on the counter. Overall, just ok.”

Helpful Report

Posted 8 years ago

Thanks for your feedback Michael and it's great to hear you enjoy the convenience of having your BIBO! The hot tank inside your BIBO is 1 1/2 litres so once you dispense this amount, the machine will need some time to heat back up. The noise of the machine is often equated to your fridge and should not be intrusive at all. I will get in touch with you regarding this and your screen as this should be very responsive every time you come to use it. You have an extended warranty with us so a visit out to have a look at this would be FOC for you!

Posted 8 years ago

“this system is ace. nice looking unit. nice tasting water”

Helpful Report

Posted 8 years ago

So good to hear, Leroy!

Posted 8 years ago

“GOOD PRODUCT AND CUSTOMER SERVICE WOULD BE VERY GOOD IF SLIGHTLY CHEAPER.”

Helpful Report

Posted 8 years ago

Thanks for your feedback. :)

Posted 8 years ago

“Wouldn't be without it,”

Helpful Report

Posted 8 years ago

That's what we like to hear! :)

Posted 8 years ago

“We received very prompt and efficient service when we encountered a small problem with cleaning our Bibo. Top marks yet again!”

Helpful Report

Posted 8 years ago

Thanks for your great feedback, Kathryn!

Posted 8 years ago

“Easy to operate ,convenient,accessories over priced.”

Helpful Report

Posted 8 years ago

Hi Janice, sorry to hear you think our accessories are over priced. It's great you are enjoying the convenience of having a BIBO!

Posted 8 years ago

“We have had our Bibo for about 5 years now and other than needing an occasional descale it has been maintenance free and we wouldn't be without it.”

Helpful Report

Posted 8 years ago

Hi Andrew, it is good to hear you wouldn't be without your BIBO now!

Posted 8 years ago

“still very pleased with the BIBO and also the after sales service would recomend it”

Helpful Report

Posted 8 years ago

Thanks for your great feedback. :)

Posted 8 years ago

“Love the availability of constant hot & cold water, however we have had three faults with our machine, currently awaiting the third engineer visit in about three years, they do attend very promptly but I am glad I took out the extended warranty.”

Helpful Report

Posted 8 years ago

Hi Roland, sorry to hear you have had some bad luck with your BIBO. Glad we could get it all back up and running on our visit to you.

Posted 8 years ago

“Love, love, love my BIBO and bore many people telling them how great it is. Not only does it provide delicious hot and cold water, it is so easy to maintain. Clearly much thought has gone into the design of the machine - if only more products were so well thought out!”

Helpful Report

Posted 8 years ago

So glad to hear you love your BIBO, Kathryn!!

Posted 8 years ago

“I love Bibo because it makes my water drinkable in a very hard water area, My coffee and tea no longer have a metallic taste, and the cold water is perfect. What I did not take into my calculations was the Classic filter kit and the two cleansing kits I have to purchase every year, costing £139. 00. On a pension I find this a problem. Also, when changing the filter or cleaning the tank I am unable to remove the old filter without the aid of pliers, and even then it is a struggle. So all in all I probably would not buy another one. However, I have always found the staff who deal with after sales extremely efficient and friendly when they deal with my queries.”

Helpful Report

Posted 8 years ago

Thanks for your feedback, Janet and I am so glad to hear you love your BIBO. We try to keep the costs down as much as possible and the filters on our filter pack delivery service work out at just 20p a day. We have made our cleaning kit partly reusable so it is only the refill solutions you need to continue to purchase. We provide a filter handle with every filter pack to help you get the filters out of the machine so I will pop one in the post for you today! Best regards.

Posted 8 years ago

“We love our Bibo and wouldn't want to live without one. It started leaking hot water a few weeks ago (at a weekend) but I called and left a message which was returned first thing on the following Monday morning. The fault was instantly diagnosed over the phone and the parts I needed were immediately shipped to me. I was back up and running on Tuesday! Great product and great service. Yes, it could be considered expensive - but it's an expense we can live with!”

Helpful Report

Posted 8 years ago

Really glad we could help, Keith! :)

Posted 8 years ago

“We have owned our Bibo for approx. 5 years now & would to be honest lost without it. Unfortunately the quality of drinking water in the UK is generally poor so have clean & nice tasting water on tap is great. Over the years we have also found the customer back up excellent. My only criticism I can think of is the cost of the replacement filters & UV,s”

Helpful Report

Posted 8 years ago

Hi Derek, really glad to hear you love your BIBO! Sorry to hear you feel the replacement filters are expensive. We try to keep the cost down as much as possible and the filters work out at just 20p per day!

Posted 8 years ago

“I'm not quite sure the BiBo you supplied was new. It came with the fitting kit missing and the water tastes as if the filter needs changing. Compared to my previous filter which was cold only it is not as good. The first time I used the cold outlet it had quite a musty taste.. I bought the BiBo because I wanted a plumbed hot water supply. I previously used a one-cup dispenser. Both myself (physical) and my wife (dementia) are severely disabled and a kettle is dangerous as my wife regularly left the lid insecure. I am disappointed the output is so small. We use large cups and the output needs either the output button pressing twice or holding down until the water flows. In both cases we have to stop the water flow when the cup is full. Often we finish with half a cup of hot water and the top-up is cold or we stop the water too early/too late. Having said the above we still like the machine! It is very close to what we were looking for when we bought it and not having to fill it physically is a bonus. I would not hesitate in recommending the machine to others. Brian Markin.”

Helpful Report

Posted 8 years ago

Hi Brian, thank you for your feedback. I can assure you, all the BIBO's we send out are new. Sometimes the water taste can take a short while to settle down when the machine is new as water has not passed through the components before. We do have our BIBO Classic which offers a higher output. You can also set a measured quantity with the Classic which sounds like it could be useful to you. I will get in touch with you regarding this. Best regards.

Posted 8 years ago

“I am really enjoying having a Bibo at home. As a family we are drinking a lot more water than we did before because it tastes much better (in tea and plain!). We use Bibo for cooking water too and have seen a real improvement in the taste. I thought about buying a Bibo for over a year before I took the plunge and I am really happy I did, I feel very luck to have delicious drinking water, at whatever temperature, whenever I need it.”

Helpful Report

Posted 8 years ago

We are glad you took the plunge too, Tamsin! Welcome to the BIBO Family!

Posted 8 years ago

BIBO Water is rated 4.6 based on 986 reviews