BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,003 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

Write Your review

Tell us how BIBO Water made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we love having quick access to filtered chilled and hot water. Our kitchen and living area is open plan and boiling the kettle was always a noisy process.....don't miss the noise or the steam. I was surprised how easy the bibo was to install, especially as my husband had never done anything like this before.”

Helpful Report

Posted 7 years ago

Thank you for the wonderful feedback, Catherine!

Posted 7 years ago

“Just had my Bibo installed in my kitchen showroom, and the fitter was very nice and friendly and did a very neat job. It's great having lovely fresh water at a press of a botton. highly recommend.”

Helpful Report

Posted 7 years ago

So good to hear you are enjoying having filtered water instantly!

Posted 7 years ago

“I had a problem but got in touch with BIBO and got it sorted. They certainly know their product.”

Helpful Report

Posted 7 years ago

Hi Jennifer, really good to hear your BIBO is all back up and running!

Posted 7 years ago

“Great product, boiling water on tap along with ice cold water, refreshing for the hot summer. Yes filters are costly but it's comparative to a fridge door type filter cost over a year.”

Helpful Report

Posted 7 years ago

Hi Paul, thank you for the great feedback. Our BIBO filters work out at about 20p a day which is definitely comparative, if not cheaper than other filters!

Posted 7 years ago

“Efficient service. Product works well. Filters are not cheap!”

Helpful Report

Posted 7 years ago

Hi Angela, thank you for the feedback. If you are on our simple filter pack delivery service then it works out at only 20p a day! :)

Posted 7 years ago

“Brilliant product, couldn't imagine life without our Bibo. Service always first class from the company for filters, descaler etc.”

Helpful Report

Posted 7 years ago

“Had a few problems but now we have a working machine it's great.”

Helpful Report

Posted 7 years ago

“Hot and cold filtered water on demand without having to refill, its so convenient!”

Helpful Report

Posted 7 years ago

So glad you are enjoying the convenience of having your BIBO, Neil!

Posted 7 years ago

“Always available at the touch of a button.”

Helpful Report

Posted 7 years ago

It's great isn't it!

Posted 7 years ago

“we have had a Bibo in our work place now for about 2 years, it started off ok but now if you want to make a hot drink you get not boiling water but a scummy bubbling top cup of tea or coffee, which looks terrible. would not have one of these at home if you paid me to have one”

Helpful Report

Posted 7 years ago

Thank you for your feedback and sorry to hear you are disappointed with the quality of your water. The BIBO needs descaling every 6 months in order to combat symptoms related to lime scale accumulation. This is imperative in the regular care and maintenance of your BIBO to maintain the quality of your hot drinks, particularly in hard water areas. It appears from our records that your BIBO hasn't been descaled for well over a year so I would recommend purchasing our refill solution to resolve your symptoms! :)

Posted 7 years ago

“Had a few issues with my bibo. Leaking from inside which was a faulty solenoid. Easy to repair though. It needs descaling every 4 months also.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Tom. Glad to hear your BIBO is all back up and running. :)

Posted 7 years ago

“I ordered two bottles of flushing fluid on line with ease and they were delivered pronto.”

Helpful Report

Posted 7 years ago

Thank you for the feedback!

Posted 7 years ago

“Easy website to use and excellent products”

Helpful Report

Posted 7 years ago

Thank you for the lovely feedback Ellena!

Posted 7 years ago

“Responding helpfully to problems and service queries. Lots of nice cold water whenever.”

Helpful Report

Posted 7 years ago

Thank you for the lovely feedback, Kate!

Posted 7 years ago

“BIBO made me happy by being there at all times. No waiting for kettles to boil and no having to fill them up.It is just sooo convenient.”

Helpful Report

Posted 7 years ago

So glad to hear you are loving the convenience of having a BIBO!

Posted 7 years ago

“Having constant hot or chilled water available with the minimum of fuss is excellent.”

Helpful Report

Posted 7 years ago

It's great isn't it! Thanks for the feedback :)

Posted 7 years ago

“Recently had a new hot water tank and panel replaced by the excellent technician Carl. He is a credit to the company and I am a very satisfied customer. Carl is extremely thorough and very skilled. He is very patient and has an awesome knowledge about the excellent BIBO product. Thank you.”

Helpful Report

Posted 7 years ago

I have passed on your lovely feedback to Carl!

Posted 7 years ago

“We love our BIBO water. Not only does the water taste lovely, and is delivered at any temperature you wish for, it is also delivered stylishly. Guests are always impressed - oooh what is that ! They exclaim excitedly. We have had it around 4 years now. It has worked perfectly since installation and it gets plenty use. It had a few drips initially but you sorted that for us & were very helpful. Thank you x”

Helpful Report

Posted 7 years ago

So glad to hear your love your BIBO and thank you for the lovely feedback! Don't forget our referral scheme if any of your guests decide they want a BIBO for themselves! :)

Posted 7 years ago

“The BIBO that we have works very well the filters always arrive on time any extras we my require arrive fast plus helpful staff on the phone.”

Helpful Report

Posted 7 years ago

Thank you for the great feedback, Barbara :)

Posted 7 years ago

“I've had mine for nearly 5 years, I would struggle without it and am now used to its 'issues' . I seem to need a tank clean between 6-9 months (as they recommend) and Ive had the tank replaced after 4 years which I guess avoided the need to buy a new one or look elsewhere at the competition. Customer Service has always been helpful and keen. I didn't expect have to replace the tank and of course there's no warranty for that but the product is so good I accept the way it is. I think the design could be less clunky and know of one friend that will not buy one because of the footprint on the counter. Despite all this the resulting water and customer service deserves a 5* and I'll stand by that.”

Helpful Report

Posted 7 years ago

Thank you for the great feedback. :)

Posted 7 years ago

BIBO Water is rated 4.5 based on 1,003 reviews