BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,004 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the best purchases I've ever made. Getting filtered chilled or hot water at a simple button press is amazing.”

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Posted 1 year ago

Thank you for your great feedback :-)

Posted 1 year ago

“With local water taste and constantly buying and storing shop brought water started to look at alternatives. Bibo popped up in Google and thought surely any device would fail to remove the foul taste in tap water, gladly I was wrong. As soon as the engineer fitted first sip of cold water the taste was as good as bottled water with no foul taste. But to my surprise the kettle was binned, easy to make beverages, fill the saucepans, making gravy etc. This is one of those appliances once tried there's no going back for the family. Even if the local utilities improved the taste, the practical feature of have boiled water on demand without filling or overfilling and waiting for the kettle to boil. Only fitted this winter and looking forward to a summer with chilled water on demand, so no more jugs in the fridge or creating and popping ice cubes, just cold refreshing water on demand.”

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Posted 1 year ago

Thank you for your review and for your positive feedback! We are so pleased to hear that you are enjoying your new BIBO and the benefits it has to offer! :-)

Posted 1 year ago

“Absolutely outstanding service! Everyone from customer service to installation engineers were amazing. The machine itself is far more advanced than the Virgin Pure I just replaced! Highly recommend !”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you are enjoying your new BIBO, and that the service you have received from our team has been great!

Posted 1 year ago

“I have had my Bibo for over 9 years now, and the level of service from day one has been first class. The instructions are consistently clear and easy to follow, and the team are always willing to make sensible suggestions to fix issues. Highly recommended.”

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Posted 1 year ago

Thank you so much for your lovely feedback! :)

Posted 1 year ago

“Ordered my Bibo which arrived on the Thursday but as until now Tuesday, 5 days later, I have not been contacted regarding installation. I’m having my kitchen upgraded and have no water inthe kitchen because I’m waiting on an “ engineer “ to contact me. Totally unacceptable. I’m 67 year old with a disabled wife and we are still waiting to have the heater plumbed in......update. All has now been plumbed and is fantastic! Well worth the wait.”

Helpful Report

Posted 1 year ago

“Fantastic product, great customer service. We were previously with VirginPure and changing over to Bibo was the best decision we’ve ever made. Bibo’s customer service respond really quickly and they go above and beyond to sort out any issues with anything at all. Virginpure’s customer service is non existent! The Bibo machine - the cold water is much colder than virgin and the hot water is much hotter than virgin. The Bibo machine is much easier to use and the graphics on the screen give much clearer indications of say what temperature the water is, when it wants a new UV or filter etc whereas with virginpure you have to try and decipher error codes (which aren’t listed in the manual!) oh and virgins customer services (when you can get through!!) don’t even know what their own error codes mean!! I would 100% recommend to anyone who wants a water machine to get a Bibo (if you want a constant headache, an inferior machine and no customer service by all means go with VirginPure but don’t say I didn’t warn you!!)”

Helpful Report

Posted 1 year ago

“There are lots of reviews here about how great the Bibo works. I agree, it’s a fantastic piece of kit. But what if it’s faulty when it first arrives. Well, I had such a scenario. I have to say at this stage the service from the company has been absolutely exemplary and some other companies should follow their lead in customer service. When my Bibo arrived it was leaking water excessively. On examination I discovered there was a component broken off its position inside one of the side covers. It seems it was damaged enroute from The UK to Ireland as the company have assured me they rigorously test every unit immediately before it leaves their warehouse. As I am very familiar with replacing components in this type of device I suggested to the company they send me the replacement component rather than sending the whole unit back to the UK for a replacement. They done that and after fitting the component it showed up a fault with the UV lamp. Again, on my suggestion they sent me a replacement UV lamp. After fitting the UV lamp it still had another fault that was not visible to the naked eye, looked like a fault with the motherboard / control unit. It was jointly decided between myself and the company at this stage that the best thing to do was to replace the unit altogether as it was unclear if there might even be more damage. It seems one of the transport companies done a lot more damage than was originally thought. All through this process the company responded very positively to my emails and other correspondence. I would send them an email and get a reply in a very timely manner. My replacement Bibo is now up and running and works brilliantly. I would definitely recommend this company to anyone. They have been brilliant throughout this whole process even though it was no fault of theirs that one of the transport companies damaged the unit before it got to me. I cannot praise the different staff in Bibo Water enough, all of them have been very pleasant and extremely helpful to deal with.”

Helpful Report

Posted 1 year ago

Thank you for your positive review and feedback. We’re really pleased that we were able to resolve the issue you had and you are now enjoying your new BIBO!

Posted 1 year ago

“L'appareil correspond à mon attente, pour l'utiliser en France le client doit penser à acheter un adaptateur de prise électrique (UK=>EU) et acheter aussi un Té 3/8" => 1/2" pour le raccordement eau. Grand merci à Alex Castle qui a fait en sorte que la machine arrive juste à temps.”

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Posted 1 year ago

Merci beaucoup pour votre avis et cette information utile!

Posted 1 year ago

“This is great, popped into a small/medium size office and it's fantastic”

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Posted 1 year ago

Thank you so much for your review! Hope you're enjoying your BIBO :)

Posted 1 year ago

“So far so good. It was a good investment and made our life easier in the kitchen. I recommend this Bibo system. It is expensive, yes, but if people have concerns about their water quality and about our planet's future, they should buy it. Top quality!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and for recommending the BIBO! We're so pleased to hear that it is making life easier in the kitchen!

Posted 1 year ago

“Quality product. Opted to install ourselves and there was a fault but BIBO sent an engineer to install properly at no cost.”

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Posted 1 year ago

Thank you for your feedback. We are really pleased that you are enjoying your new BIBO, and that our engineer was able to resolve the initial install issue :-)

Posted 1 year ago

“A wonderful machine, compact and easy to use.”

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Posted 1 year ago

Thank you very much for your positive feedback!

Posted 1 year ago

“This is our second BIBO and would never be without one now. Our first was a gift from family who moved to Australia. Didn't realise the difference in filtered water from tap water. Service from the BIBO team has been first class whenever we have needed to contact.”

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Posted 1 year ago

Thank you for your feedback. We're really pleased to hear that you are continuing to enjoy your BIBO, and that you have received first class service from our Customer Service Team :-)

Posted 1 year ago

“The whole office seems to be impressed with both the hot and cold functions of the machine. The cold water tastes much better than just from the tap so the filters are certainly doing their job! Even hot cups of tea are tasting better! The only negative comment I have received is that it's not quite tall enough for some of the water bottles the staff have, even when the spill tray is removed. I intend to overcome this by making a small stand which will raise the unit by 100mm. All in all, we are very impressed with Bibo!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that the whole office is enjoying the benefits of the BIBO :-)

Posted 1 year ago

“Excellent product for our office! No more waiting for the kettle to boil!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're really pleased that the BIBO is fitting in well to office life!

Posted 1 year ago

“This little water machine, is simply perfect for what I would want, in terms of fresh, filtered water DAILY, much more than you’d probably consume if you were buying it from a supermarket, no doubt containing all kinds of metals or other nasties in it (just my opinion) I couldn’t recommend something that much higher than I do this product and I’ve tried many ways to achieve what Bibo gives us. So so impressed and happy to have it in our lives, seriously..!! 🫶🫶🫶”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback! We're super pleased to hear that you are really enjoying your BIBO :-)

Posted 1 year ago

“Great product very happy with my BIBO.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're so pleased that you are enjoying your BIBO :-)

Posted 1 year ago

“Great machine much bigger than virgin 2 but it is so much better”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback :-) We're so glad that you are enjoying the BIBO in your home!

Posted 1 year ago

“Very good service and product quick and friendly installation water tastes great.”

Helpful Report

Posted 2 years ago

We're so pleased to hear that you are enjoying your new BIBO and that the service received was good! :-)

Posted 1 year ago

“Easy online order & payment set up. Great customer service communication. Brilliant installation lady. Excellent machine. Works beautifully and looks great great too.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're so pleased to hear that you have had a positive experience from start to finish and are enjoying your new BIBO :-)

Posted 1 year ago

BIBO Water is rated 4.5 based on 1,004 reviews