BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pack of filter in January , it was wrongly sent to my old address . I asked for customer service 's help on this but I didn't receive any response from them.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. I am very sorry for the delivery issue with your recent order. I can see that our Customer Service Team received an email advising that you would come back to us if there were any problems with locating your order at your previous address. As they did not hear back from you it was assumed that all was well, however, if you did not receive your order please do let us know so that we can look into this right away for you!

Posted 8 months ago

“One of the best purchases I've ever made. Getting filtered chilled or hot water at a simple button press is amazing.”

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Posted 8 months ago

Thank you for your great feedback :-)

Posted 8 months ago

“With local water taste and constantly buying and storing shop brought water started to look at alternatives. Bibo popped up in Google and thought surely any device would fail to remove the foul taste in tap water, gladly I was wrong. As soon as the engineer fitted first sip of cold water the taste was as good as bottled water with no foul taste. But to my surprise the kettle was binned, easy to make beverages, fill the saucepans, making gravy etc. This is one of those appliances once tried there's no going back for the family. Even if the local utilities improved the taste, the practical feature of have boiled water on demand without filling or overfilling and waiting for the kettle to boil. Only fitted this winter and looking forward to a summer with chilled water on demand, so no more jugs in the fridge or creating and popping ice cubes, just cold refreshing water on demand.”

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Posted 8 months ago

Thank you for your review and for your positive feedback! We are so pleased to hear that you are enjoying your new BIBO and the benefits it has to offer! :-)

Posted 8 months ago

“Worst water machine we have ever supplied to our client, after sales service is disgusting ordered and paid for waited over a month for delivery ordered and paid for descaling kit over a month ago and still not delivered. We look after many clients all over the country and would never use Bibo again..”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We're really sorry for the delay with your order due to unavoidable delays with our shipment on the water. We are doing our utmost to have this delivery here with us as soon as possible. It is extremely rare that we are out of stock of maintenance items for this length of time, so we are confident that this is not an issue you should expect to experience with future orders. Again, please accept our full apologies for the inconvenience caused and thank you for your patience.

Posted 8 months ago

“Absolutely outstanding service! Everyone from customer service to installation engineers were amazing. The machine itself is far more advanced than the Virgin Pure I just replaced! Highly recommend !”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We are so pleased to hear that you are enjoying your new BIBO, and that the service you have received from our team has been great!

Posted 8 months ago

“This is our second Bibo Water Machine, unfortunately something has changed with this product. , or we have a lemon. Our first machine lasted 10years without any issues, this machine has lasted 3 years and of course is just out of warranty. We are left with a water damaged bench, unusable machine and expensive quotes on techinician call outs (we are in a trade business and wouldnt dream of charging the same costs). Customer service terrible, clearly this company has moved to a continual add on product approach to compliment revenue so if you want your machine to last you have to keep putting your hand in your pocket. Will never buy another one and will not recommend. A complete turn around for us as we recommended our previous machine to any one who asked when in our office. Sad but true.”

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Posted 8 months ago

“The machine is good but customer service not so much. Also be aware everything they sell are in packs meaning if you want to get a UV lamp you can't. You need to buy the whole pack that have filters etc that you already subscribed to. So basically if your UV lamp broke earlier that the yearly subscription, you have additional 2 filters. Or buy a kettle since you can't dispense water without UV lamp.”

Helpful Report

Posted 10 months ago

Thanks for your feedback. If your UV lamp ever fails within its 12 months lifespan, we send replacements free of charge for you. Please do let us know if this is the case and we can arrange to send one out to you!

Posted 10 months ago

“I'm on my second Bibo. We've loved the convenience. However after only 3 years, it is running so slowly, it is no longer a convenience. We've spent a lot of money on cleaning kits and filters etc. however , I fear our Bibo is going to quit on us, leaving us with a stock of very expensive filters etc.”

Helpful Report

Posted 10 months ago

Hi, thanks for your feedback. We have reached out to try and resolve this for you so please do get back to us when you can!

Posted 10 months ago

“I have been a Customer for a few years, never had an issue with my machine, a situation has arisen that means that I need to return my machine. Customer service has been shocking, incorrect information has been given to me, and emails to me have incorrect and misleading information.”

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Posted 10 months ago

“I have had my Bibo for over 9 years now, and the level of service from day one has been first class. The instructions are consistently clear and easy to follow, and the team are always willing to make sensible suggestions to fix issues. Highly recommended.”

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Posted 1 year ago

Thank you so much for your lovely feedback! :)

Posted 10 months ago

“Ordered my Bibo which arrived on the Thursday but as until now Tuesday, 5 days later, I have not been contacted regarding installation. I’m having my kitchen upgraded and have no water inthe kitchen because I’m waiting on an “ engineer “ to contact me. Totally unacceptable. I’m 67 year old with a disabled wife and we are still waiting to have the heater plumbed in......update. All has now been plumbed and is fantastic! Well worth the wait.”

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Posted 1 year ago

“Fantastic product, great customer service. We were previously with VirginPure and changing over to Bibo was the best decision we’ve ever made. Bibo’s customer service respond really quickly and they go above and beyond to sort out any issues with anything at all. Virginpure’s customer service is non existent! The Bibo machine - the cold water is much colder than virgin and the hot water is much hotter than virgin. The Bibo machine is much easier to use and the graphics on the screen give much clearer indications of say what temperature the water is, when it wants a new UV or filter etc whereas with virginpure you have to try and decipher error codes (which aren’t listed in the manual!) oh and virgins customer services (when you can get through!!) don’t even know what their own error codes mean!! I would 100% recommend to anyone who wants a water machine to get a Bibo (if you want a constant headache, an inferior machine and no customer service by all means go with VirginPure but don’t say I didn’t warn you!!)”

Helpful Report

Posted 1 year ago

“There are lots of reviews here about how great the Bibo works. I agree, it’s a fantastic piece of kit. But what if it’s faulty when it first arrives. Well, I had such a scenario. I have to say at this stage the service from the company has been absolutely exemplary and some other companies should follow their lead in customer service. When my Bibo arrived it was leaking water excessively. On examination I discovered there was a component broken off its position inside one of the side covers. It seems it was damaged enroute from The UK to Ireland as the company have assured me they rigorously test every unit immediately before it leaves their warehouse. As I am very familiar with replacing components in this type of device I suggested to the company they send me the replacement component rather than sending the whole unit back to the UK for a replacement. They done that and after fitting the component it showed up a fault with the UV lamp. Again, on my suggestion they sent me a replacement UV lamp. After fitting the UV lamp it still had another fault that was not visible to the naked eye, looked like a fault with the motherboard / control unit. It was jointly decided between myself and the company at this stage that the best thing to do was to replace the unit altogether as it was unclear if there might even be more damage. It seems one of the transport companies done a lot more damage than was originally thought. All through this process the company responded very positively to my emails and other correspondence. I would send them an email and get a reply in a very timely manner. My replacement Bibo is now up and running and works brilliantly. I would definitely recommend this company to anyone. They have been brilliant throughout this whole process even though it was no fault of theirs that one of the transport companies damaged the unit before it got to me. I cannot praise the different staff in Bibo Water enough, all of them have been very pleasant and extremely helpful to deal with.”

Helpful Report

Posted 1 year ago

Thank you for your positive review and feedback. We’re really pleased that we were able to resolve the issue you had and you are now enjoying your new BIBO!

Posted 1 year ago

“L'appareil correspond à mon attente, pour l'utiliser en France le client doit penser à acheter un adaptateur de prise électrique (UK=>EU) et acheter aussi un Té 3/8" => 1/2" pour le raccordement eau. Grand merci à Alex Castle qui a fait en sorte que la machine arrive juste à temps.”

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Posted 1 year ago

Merci beaucoup pour votre avis et cette information utile!

Posted 1 year ago

“This is great, popped into a small/medium size office and it's fantastic”

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Posted 1 year ago

Thank you so much for your review! Hope you're enjoying your BIBO :)

Posted 1 year ago

“So far so good. It was a good investment and made our life easier in the kitchen. I recommend this Bibo system. It is expensive, yes, but if people have concerns about their water quality and about our planet's future, they should buy it. Top quality!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and for recommending the BIBO! We're so pleased to hear that it is making life easier in the kitchen!

Posted 1 year ago

“Quality product. Opted to install ourselves and there was a fault but BIBO sent an engineer to install properly at no cost.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are really pleased that you are enjoying your new BIBO, and that our engineer was able to resolve the initial install issue :-)

Posted 1 year ago

“A wonderful machine, compact and easy to use.”

Helpful Report

Posted 1 year ago

Thank you very much for your positive feedback!

Posted 1 year ago

“This is our second BIBO and would never be without one now. Our first was a gift from family who moved to Australia. Didn't realise the difference in filtered water from tap water. Service from the BIBO team has been first class whenever we have needed to contact.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really pleased to hear that you are continuing to enjoy your BIBO, and that you have received first class service from our Customer Service Team :-)

Posted 1 year ago

“The whole office seems to be impressed with both the hot and cold functions of the machine. The cold water tastes much better than just from the tap so the filters are certainly doing their job! Even hot cups of tea are tasting better! The only negative comment I have received is that it's not quite tall enough for some of the water bottles the staff have, even when the spill tray is removed. I intend to overcome this by making a small stand which will raise the unit by 100mm. All in all, we are very impressed with Bibo!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that the whole office is enjoying the benefits of the BIBO :-)

Posted 1 year ago

BIBO Water is rated 4.6 based on 985 reviews