BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,002 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a good machine providing hot or cold water. It’s looks quite sleek too. It gives hot and cold filtered water. Isn’t that what hot and cold taps used to do? Yes but this is hotter and colder and filtered. And with a lot more buttons and no taps. Taps used to be very intuitive. On, off, hot and cold were all the parameters and so almost anyone could switch them on and off and get the temperature they sought. Not the Bibo. It has lots of buttons with obscure pictograms on them. The buttons don’t always work so it’s good to put it on drainer board and to have a cut off switch nearby. I like the Bibo but they could get rid of all the buttons and replace them with taps.”

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Posted 5 years ago

“Would love to write a wonderful review but as it's not going to be fitted until the 10th December it's a bit of a problem”

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Posted 5 years ago

“The system works great and the service was excelent”

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Posted 5 years ago

“have had this unit for about four years, mostly very happy with it, just need to keep on top of the descaling schedule, it is difficult to keep it clean and needs constant work.However I would not like to be without it.I would take out maintenance insurance if the price was not so ridiculous.”

Helpful Report

Posted 5 years ago

“The Bibo is better than boiling water in a kettle. It's instant hot and cold water which tastes better than the tap water. It has given us a few problems in the past but all repairs have been quick and without any cost. The instructions for cleaning the hot tank could be better. (Note 8. in the preparation) I followed the instructions and the cleaning solution frothed up and overflowed. This caused a fault. I now turn the water off at the back of the Bibo and it stops the water flowing back into the tank. I then turn the water back on after the solution has been put in. The outside of the nozzle builds up with scale and appears to be rusty. The staff at Bibo are very friendly and efficient.”

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Posted 5 years ago

“I have had my Bibo for over 10 years and I would be lost without it, I just love everything about it”

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Posted 5 years ago

“Do not usually respond to these requests but BIBO's Customer Service Team are exceptional in their treatment of problems put to them. Enjoy your problem when April takes such care,thought and consideration when speaking to you ! Many companies should realise the 'front of house' can make or break their business. Problem was sorted and a back-up visit by Carl, engineer, to double check was a bonus, he was equally a credit to BIBO. l”

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Posted 5 years ago

“Great Service and great product”

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Posted 5 years ago

“We love it, its so handy to have filtered cold water and boiling water on tap. It save us so much time.”

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Posted 5 years ago

“Excellent product excellent service very happy recommend Bibo saves time and money”

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Posted 5 years ago

“lovely quality of water -nice and coll for cold ,hot enough to replace kettle”

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Posted 5 years ago

“Customer services were very helpful when I had a fault with my used BIBO Classic, they sent me the correct replacement part and DIY instructions on how to replace a faulty ballast. They also gave me the option for an engineer visit in case I didn't feel confident in undertaking the works myself. Once again, I couldn't fault their customer service. A + + +”

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Posted 5 years ago

“Excellent customer service, super speedy, friendly, and helpful.”

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Posted 5 years ago

“Great functioning machine for hot and cold filtered water. Engineer who installed the machine was very knowledgeable and helpful. Very easy to use and can make a large quantity of drinks at the same time considering the machine looks relatively small. As the machine is small and compact this fits very nicely in our small kitchen and visually looks like a nice modern appliance along with our other items in our kitchen. Everyone is loving how convenient this machine is around the office and we are saving on plastic too to help save the planet :-)”

Helpful Report

Posted 5 years ago

“Excellent installation , fast and easy. Machine works very well and has eliminated plastic bottle waste . Water taste is great too. Fully recommend.”

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Posted 5 years ago

“Great machine and good service!”

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Posted 5 years ago

“Love my BIBO cold water is very refreshing and hot water without waiting for the kettle to boil is awesome . Great service helpful and informative staff and so easy to use. Thanks”

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Posted 5 years ago

“I love my BIBO. It heats up quickly and makes a lovely cup if tea. The cold water is not too cold but just right for a old drink.”

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Posted 5 years ago

“The machine has been excellent over the the years I have had it, a few things to note though. The cost of the replacement cartridges is high. The cost of the cleaning fluid is very high, and the robustness of the cleaning cartridge leaves one to think it was made with a limited life span as the filler "plug" could have been designed far better than it is and would therefore not broken down as certain plastics do! Could have been made of a different material and saved me £39 for basically a very small plastic plug!!!”

Helpful Report

Posted 5 years ago

“So pleased with our BIBO WATER MACHINE it's so stylish and the features are great. WE came across from having a Virgin Water Bar where the machine was OK but slow but the worse thing was the disgraceful customer service from Virgin. To be fair to BIBO every contact I have had with BIBO has been excellent the customer service is very good and there is always someone on the Web chat or phone. Slight issue with longer than expected delivery times for the machine but they kept me updated as promised and the machine is deff worth the wait. Its fast for heating and cooling looks stylish sitting in my kitchen and the filter packs also much cheaper than Virgin. This bit of kit is a asset to our kitchen which is the heart of the home.”

Helpful Report

Posted 5 years ago

BIBO Water is rated 4.5 based on 1,002 reviews