BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,003 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put simple - I couldn't live without my BIBO now! It saves so much time, and gives me hot, chilled and tepid water of an advanced quality whenever I need it. The support team are great too.”

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Posted 8 years ago

Thanks so much for the feedback, Carol. Really glad to hear you are enjoying the advantages of having a BIBO. :)

Posted 8 years ago

“The best ever always there hot or cold water”

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Posted 8 years ago

We are glad to hear you think your BIBO is the best! We think this too!

Posted 8 years ago

“This is the best water boiler i have had. Previously i had a butler hot and cold but it was not as hot or as good as my bibo. Highly recommend this to everyone.”

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Posted 8 years ago

Thanks so much for the feedback, Jill!

Posted 8 years ago

“Installation engineer arrived bang on time, very polite and very, very considerate, pitching the install at my disabled wife's level which I and my wife found excellent. Explained every step of the install in detail to ensure we understood. Everything was cleaned, left tidy, rubbish taken away, what more can I say. Demonstration was outstanding, again to make sure my wife understood. Overall, brilliant service and will most definitely recommend.”

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Posted 8 years ago

Thanks for the great feedback, Ian! So glad the installation went well and I will be sure to pass on your comments to Carl!

Posted 8 years ago

“I was disappointed to find that there was still a lot of lime in the water so that steamer pans etc still get limescale on them and that I have to descale the tank. Other than that the water does taste good.”

BIBO Water 4 star review on 14th June 2016

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Posted 8 years ago

Thanks for the feedback, Kay. Glad you are enjoying the taste of your BIBO filtered water!

Posted 8 years ago

“I have a BIBO Classic in the office and loved it so much I got one for my home too. Not only do my staff enjoy the Bibo but now my kids are drinking more water. The unit was installed easily and the engineer configured the time and other settings to suit our home movements. Thanks Bibo Team, great job again! Greg Kirwan - Thame”

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Posted 8 years ago

Hi Greg, so good to hear you are enjoying the benefits of having a BIBO at home and in the office!! Thanks for the lovely feedbac. :)

Posted 8 years ago

“Easy to deal with and prompt service.”

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Posted 8 years ago

Thank you! :)

Posted 8 years ago

“Buying a BIBO was the best thing we have done in a long time. We live in a very hard water area that tastes foul to drink. Buying & storing bottled water is a pain, plus the expense. BIBO has stopped all that and comes with hot water as a bonus. The taste of hot drinks has changed completely. As a real coffee drinkers, we realised that we had never tasted the true flavour. Could go on & on about the why BIBO changes your life - buy one & see!!”

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Posted 8 years ago

Thank you so much for your lovely feedback Sylvia! Really glad to hear you love your BIBO

Posted 8 years ago

“Much easier than boiling a kettle and more economic as only use amount needed.”

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Posted 8 years ago

Thanks for the lovely feedback! :)

Posted 8 years ago

“Everything as it should be!!”

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Posted 8 years ago

Good to hear! :)

Posted 8 years ago

“I ordered some new filters 2 weeks ago. Not arrived yet. Tried phoning customer service and no answer. Left a message and no one has phoned me back. Awful customer service”

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Posted 8 years ago

Hi Mr Kirk, sorry to hear that your filters were lost in transit but glad this has been resolved and a new filter pack is on its way to you!

Posted 8 years ago

“Excellent machine, wouldn't be without it.”

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Posted 8 years ago

Glad to hear you wouldn't be without your BIBO, Julia!

Posted 8 years ago

“A very professional company, any requests or issues that have arisen have all been dealt with in a exceptionally good manner. I would highly recommend (and have done so) BIBO Water to anyone. Absolutely first class.”

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Posted 8 years ago

Thank you for the wonderful feedback! Do make sure you let us know who you have reccomended and we will pop a thank you gift in the post!

Posted 8 years ago

“Very user-friendly device; worked straight out of the box (post a quick engineer's 30 minute installation and demonstration. One energy-saving suggestion: there doesn't seem to be an option to turn off water heating on a temporary basis (when chilled water only is required). I would suggest Bibo Water add this feature as hot water is not always required (e.g. summer daytimes).”

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Posted 8 years ago

Hi Douglas, thanks for the lovely feedback! The hot tank actually has a seperate on/off switch on the back of the machine. If you flick this to the off position it will turn the hot tank off so you can just use your BIBO for chilled water on our lovely British summer days!

Posted 8 years ago

“Excellent service from order to delivery”

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Posted 8 years ago

Thanks very much, Janet! :)

Posted 8 years ago

“Excellent service, Bibo machine is an item I wish I had years ago.”

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Posted 8 years ago

Thanks for the fab feedback, Brian! :)

Posted 8 years ago

“I have had my BIBO for nearly 3 years and can honestly say its the best item Ive ever purchased for the home. It is fantastic to come home and just press a button for instant boiling or chilled distilled water. No kettles to fill no chilling items on the fridge. It goes to sleep at night and wakes in the morning. It even tells me when to change the filters. I would recommend this fabulous product to anyone and the service from the company is excellent. I would never be without one!”

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Posted 8 years ago

So glad to hear you would never be without your BIBO, Dave!

Posted 8 years ago

“Had my BIBO for quite a while now. It's so convenient and filters all my water (this is why I purchased it as South staffs water is very hard) I signed up for the filter deal and they are so easy to replace. If i had one negative comment it would be that they could have placed a stop switch on the top of the unit (perhaps a full width bar just above the main panel) as sometimes I miss pressing to switch the unit flow off, good job it's got a drip tray.”

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Posted 8 years ago

Thanks for the great feedback, Charles. It's good to hear you are enjoying the convenience of having a BIBO! Customer feedback is very important to us so this will be passed on to my MD!

Posted 8 years ago

“Excellent service, helpful communication on telephone.”

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Posted 8 years ago

Thanks very much for the feedback :)

Posted 8 years ago

“The BIBO is great. My only 'complaint' is the high cost of some of the maintenance products ... £17 for a small bottle of descaling fluid for a single use is outrageous!”

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Posted 8 years ago

Hi Mark, great to hear you love your BIBO. The BIBO de-scale solution is formulated & packed specifically for use in the BIBO Classic & Bar hot tanks, it's based on a proven de-scaler liquid made by a high quality producer in the USA and was chosen after extensive testing. The packaging & postage alone accounts for nearly £8.00 of the total cost. As the amount of solution we sell is growing we are working with our supplier to reduce the cost and of course any savings will be passed on to our customers.

Posted 8 years ago

BIBO Water is rated 4.5 based on 1,003 reviews